Customer Ratings & Reviews
- Model:
- Z3M52A#B1H
- SKU:
- 5962000
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the excellent print quality and ease of use of the ENVY Photo 7155 printer. Many appreciate its wireless capabilities, compact size, and straightforward setup process. Positive feedback also highlights the printer's quiet operation and good value for its price. Overall, the ENVY Photo 7155 receives high praise for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
Terrible printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hate this printer. I won't do anything I want it to do. And it was sold to me with hardly any ink in it! And there's sticky stuff from the sticker that was on top that won't come off.
No, I would not recommend this to a friendHP - ENVY Photo 7155 Wireless All-In-One Instant I
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT LIKE THIS PRODUCT WORKED FINE FOR ABOUT TWO MONTHS AND NOW WILL NOT PRINT COLORS OR EVEN BLACK. WOULD NOT RECOMMEND THIS PRODUCT TO ANYONE. BUYER BEWARE.
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer stopped printing color and then black ink. It’s easy to see why that would be a tremendous aggravation, especially after having it only two months, so I’ll point you toward some resources and offer some information I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including color or black ink – or both – not printing properly or at all:
- support.hp.com/us-en/document/c05541385
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the time, it does not allow printing from my cell phone, which is very irritating to have to go to the computer to print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Angie,
I am sorry that you've been having some connection problems from your cell phone. Maybe we can solve that.
There are some online instructions about connecting here:
-(Android) support.hp.com/document/c04024231
-(Apple Airprint) support.hp.com/document/c02623193
I hope this helps. If not, you can contact us at: hp.com/contactHP
Mary
HP Care
hp.com/support
Bad quality print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissapointed. Hard to connect Wifi. Bluetooth never works. Print quality is blurry not clear. Regret buying this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Betty.
I’m sorry to hear that your printer has been difficult to connect wirelessly, and that it has rendered prints of poor quality. Your review is short, but your frustration is clear – and understandable – so I’ll point to some resources and offer some information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
I also suggest following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If either problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We put new ink in it and it says we have to sign up for them to send us ink and they send it Even if they don’t need it they charge us without knowledge of it still doesn’t work about to take it out back office style
No, I would not recommend this to a friendEnvy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both 64 cartridges included are not recognized.? Purchased 2 new real ones and starting set up again. Will See.
I would recommend this to a friendBrand response from HP Team
Posted .Hello Paulie,
I’m sorry to hear that your printer did not recognize the cartridges that came with it. It’s easy to understand why that would be quite a jarring surprise, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer did not recognize the cartridges, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
- Pros mentioned:Print quality
It does its job
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP Envy Photo 7155. I print black and white documents a lot and this printer does a pretty good job printing clear text and prints it quickly. I had some trouble with photo printing where it cuts off parts of the image but the print quality was pretty good. It was just like the prints from Walmart. That's pretty good right? I like the duplex printing capability but it does not have duplex scanning, no document feeder. This can also print from smart devices using Apple's Airprint or HP's ePrint. ePrint lets you email a document or photo directly to your printer. Convenient when you're away and you need to print. Just remember that the pages will on the floor when you get home because you forgot to extend the paper catcher. I used AirPrint and it just works. You can also use HP's HP Smart app that is available for both iOS and Android devices. Didn't care too much for the touchscreen because it is not very responsive. Pros: - Solidly built. No cheap plastics here. - Only 2 ink cartridges to deal with. - Prints from smartphones and tablets Cons: - Slow start-up. It takes about a minute until all mechanical noises stop and wifi status is ready. It does have a stand-by mode. - I was not able to print a picture on the 5x7 photo paper that came with it without parts of the image being cut off (using Apple devices). Colors was a bit off too. - If the paper catcher is not extended, all the printed pages ends up on the floor. - Size matters I guess. It has a big footprint, takes up a lot of space on the desk. - No document feeder - It's referred to as an All-In-One but it does not have faxing capabilities. Who still faxes anyways? - Touchscreen not so touchy, more like punchy Overall, I am pretty pleased with this printer. This is the newest printer in the 7100 series and I am sure there will be some future firmware and software updates that will make this printer better.
I would recommend this to a friend Has not worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not appear to work. The salesperson wrote on the order to load printer to my computer and that did not happen. Can’t use it so probably won’t keep it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer would not set up and connect like it should. I can understand why that would be quite a disappointment, especially if you’d expected a person from the retailer to set it up for you, so I’ll offer some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find a setup guide as well as user manuals, how-to documents, software updates and troubleshooting guides specific to your printer here:
- support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073120
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
dose not work proporly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this printer dose not work proporly i cant have a printer like this i miss my old canon that was relible for years this printer is the worst need to return
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Winnie.
I’m sorry to hear that your printer has not worked like it should, Your review is short, but your frustration is clear – and understandable – so I’ll offer some information and resources I hope will help.
I can’t tell from your review how your printer is not working properly or why, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP Printers are bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this HP Printer for a few years. It basically sucks and I wouldn't buy another HP Printer. It won't print unless i restart it every time.
No, I would not recommend this to a friendPrinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible printer figured for price it would work great. Ink needs to be replaced very quickly and turns off after printer 1-2 copies very dissapointed
No, I would not recommend this to a friendRendered useless by frustrating touchscreen error
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out the box: Touch screen keyboard won't allow me to select certain letters so I can't type in WiFi password and connect any of my devices.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there
This is very upsetting to hear that you received a printer with a defective touch screen. I can assure you that we certainly build our devices with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
First of all, please contact your Seller. You can find all the information about the BestBuy return process here:
www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014&intl=nosplash
Furthermore, I'd like to mention the fact that HP products do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Also, please, do not hesitate to reach out to HP Support. We would be more than happy to help you! You can get in touch with us via your preferred method at this link: hp.com/contactHP
Kacper
HP Care
hp.com/support
Super slow printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this HP model. Surprised HP would put out such a slow printer. First page for any new job sent to printer is 16 seconds to print!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that the printer is yielding prints so slowly. This is not at all the experience that we intend to provide to our customers, so I can imagine how disappointing this must be. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll offer some resources that I hope will help.
First, I suggest you look at whichever of the following documents matches your operating system; they each cover improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
For the draft-setting issue and other ease-of-use matters, you can visit a page on our support site that has diagnostic tools for various problems, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I hope you’ll reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Not worth the purchase.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to pay monthly just to print. The employee never told me that. I wouldn’t buy a printer just so I have to pay Monthly on a subscription. Don’t buy!
No, I would not recommend this to a friendbad printer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.always changing the ink because it dries out haven't used the printer much and it won't even print in black and white without mishap very disappointed
No, I would not recommend this to a friendHorrible printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter in college and it has been nothing but trouble and HP support is nonexistent
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm so sorry that the printer has been troublesome for your daughter. This is disappointing to hear, especially since we always strive to provide reliability with our printers. To that end, I'd like to make sure that any complications you're experiencing get resolved.
As I don't have quite enough information to identify this issue, what I’d recommend is contacting us for support. We’d be more than happy to help, so you can give us a call at 1-800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making things right.
Chelsea
HP Care
hp.com/support
Miss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this printer. It has a multitude of problems. I really want to return it, but unable to contact the store here in Fort Smith “not taking phone calls”
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered difficulty with your printer. I can’t tell from your review what problems have arisen, but I’ll nonetheless offer a resource and some information I hope will help you remedy whatever the situation is.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Must have a hp account
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Need to subscribe to hp and pay monthly if you unsuscribe can't be used anymore I want to get rid of it Is a rip off
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was terrible. I threw it away I was so mad. What a waist of money. I bought a new one. Do not buy a cheap printer. You truly get what you pay for when it comes to this item.
No, I would not recommend this to a friendHorrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible printer. Keeps disconnecting from there server. not user friendly. disconnects from WiFi in your home. The ink program is a joke the ink wears out fast.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Laurie.
I’m sorry that your printer has failed to maintain a reliable wireless connection and that it has used ink more rapidly than you’d anticipated. It’s no surprise that you’re frustrated, considering the combination of factors you’ve endured. I want to help you get the device working to your satisfaction, so I’ll guide you to some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists – and for guidance on ways you can save ink – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support