Customer Ratings & Reviews

Hi there.

I’m sorry to hear that your printer has experienced recurring paper jams. I can understand how that would become a big frustration, especially only six weeks after you bought the printer. Because we aim to make reliable printers for our customers, I’ll offer some resources and information I hope will help.

First, if you haven’t done this already, I recommend you follow the steps in this document for clearing paper jams:
- support.hp.com/us-en/document/c05556825

You might also consult this document on carriage jams:
- support.hp.com/us-en/document/c06451460

If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Jaime.

I’m sorry to hear that your printer displayed a paper jam when you attempted to set it up. I can understand why that would be a combination of puzzling and frustrating, so I’ll make a suggestion and offer some information I hope will help.

I can’t tell from your review why the error appeared and prevented the printer from setting up, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has rendered prints of poor quality, and that the photo-printing feature has rarely worked. Your review is brief, but it’s easy to understand your disappointment and frustration. I want to help you resolve these issues, so I hope the resources listed below will guide you to that end.

First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c05541385

If print quality does not improve – and for assistance with photo printing – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hey there,

I'm really sorry to hear that your experience with the printer's wireless connectivity hasn't been as straightforward as expected. I can certainly understand how upsetting this must be, so let's see how I can help resolve this for you.

First, it might be useful for you to review this guide for troubleshooting offline printers:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334

Then, the following link will help guide you through solutions for a wide range of other wireless issues: support.hp.com/us-en/document/c05368548

Given that you're within the 30 day return window, you can see details for how to initiate a return via this link: store.hp.com/us/en/cv/returnsandexchanges

If the suggestions I've put forth haven't provided a fix, please also remember that you can always reach out to us for support. We would be more than happy to help address your concerns. You can get in touch through your preferred method at this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

"Hello,

I’m sorry to hear that this printer did not meet your expectations. Of course, it is important to us to offer our customers a reliable and satisfying experience with our products and it is a pity that we did not manage to do this here. Please let me help you further.

I would recommend you use our Print-Scan-Doctor to improve the print quality. This program we provide identifies problems and then solves them automatically. To find this diagnostic tool, search the Internet using the keywords ""HP Print and Scan Doctor"". A link to this tool should be at the top of the search results.

In addition, there is a special document to help improve print quality for your printer. You can find this guide by searching the Internet for the keyword ""HP Support c06260268"".


Remember you can contact us for support at any time. Find our official support site by searching the web with keywords “HP Support.” We would always love to help you with any issues you might be having with this device

Denise
HP Care"

Hi there.

I’m sorry to hear that your printer has not worked since you got it. I can easily understand the frustration from having spent several virtual sessions with Geek Squad tech support only to have the printer still inoperative. With that in mind, I’ll offer a resource and some information I hope will help.

If the in-person meeting with Geek Squad did not resolve whatever issue that prevented the printer from connecting and working like it should, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware, basic support and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Toni.

I’m sorry to hear that your printer was difficult to set up because of inadequate directions. I can understand why that, plus the sleep function that you mention, would be quite disconcerting, so I’ll identify some resources and offer some information that I hope will help.

For help with setup, solving problems, or to learn more about your printer and all its features, you can access setup guides, user manuals, troubleshooting documents, how-to guides and software updates here:
- support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073120

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Ralph.

I’m sorry to hear that your printer ran out of ink so quickly. I can certainly see why that would be a dubious start to owning a new printer, so I’ll try to offer some helpful suggestions.

First, I can’t say what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. Still, six pages does seem like an incredibly small number. A third possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.

Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has caused you such inconvenience and trouble. It’s no surprise that you’re so put off, considering the printer had given you errors for two months and now has leaked so much ink. I want to help you remedy this situation, so I’ll provide a resource and some information I hope will accomplish that.

I can’t tell from your review why your printer has performed poorly and leaked ink, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and see what can be done about it. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you can consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hey Jeremy,

I'm so sorry to hear you've been unhappy with the printer's ink consumption. We're certainly committed to providing a much more economical experience with our printers, so I can imagine how disappointing this is. With that said, I'd like to see how I can help with some improvements.

First, I have a few suggestions for lowering overall ink consumption. To start, I recommend using the printer's draft mode, as this can often improve ink usage. Following that, you could also set the printer to print black and white only. If you still find you're using quite a bit, Instant Ink is another option to consider. Many customers like our available plans, as they're based on how many pages you print monthly. If your printer usage is minimal, Instant Ink also offers a subscription plan that allows you to print 15 pages a month for free. For more details, you can visit this link: HPinstantink.com

If you have any other questions about this, please remember you can reach out to us for support anytime. We're always happy to help. You can contact us directly via your preferred method at this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer ran out of ink so quickly. I can certainly understand why needing new cartridges after only 10 pages would be quite a shock. I want to help you remedy this situation, so I’ll offer some clarifying information and resources I hope will accomplish that goal.

First, regarding the ink supply, I can’t say for certain what happened in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. XL cartridges for your printer have page-yield estimates of 415 pages for color and 600 pages for black and white. Another possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.

Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support