Customer Ratings & Reviews

Hi, Susie.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can wholly understand why this level of unpredictability and the frequent need to troubleshoot would quickly become exasperating. I want to help you remedy this problem and get the device working to your satisfaction, so I’ll direct you to some resources aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer stopped printing in color. It’s easy to understand why that would be quite an unwelcome surprise, so I’ll offer some suggestions I hope will help.

I recommend following the steps listed in this guide to improving print quality, including color or black ink not printing, faded or streaked prints, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385

If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum

Keith
HP Care
hp.com/support

Hi, Madison.

I’m sorry to hear that your printer stopped working properly after only three print jobs, and that you’ve needed to reset it and connect it to your computer again whenever you want to use it. I want to help you resolve the situation, so I’ll provide a resource and some information aimed at making that happen.

I can’t tell from your review why your printer has performed this way. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi,

Thanks for your review. I'm sorry to hear that you returned the printer.
For future reference, we would have loved the opportunity to help resolve your issue.

Mary
HP Care

Hey Susan,

This is so disappointing to hear! I'm very sorry that you've had a less than stellar experience with the printer's setup and photo quality. I can imagine this has been quite frustrating, so I'd like to make sure we get this resolved. Let's see if these suggestions help.

First, for the issue of poor photo quality, I recommend following the steps in this print quality improvement guide: support.hp.com/us-en/document/c05551101

If this doesn't provide a fix, please don't hesitate to reach out to us for support. We're always here to help and would be more than happy to work with you on rectifying this. You can get in touch anytime via this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hi, Diane.

I’m sorry to hear that your printer malfunctioned to the level it did so soon after you got it. The disappointment you express is totally understandable, considering you’re past the retailer’s return period. I would love to help you remedy this situation, so I’ll provide a resource and some information aimed at getting you there.

I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you received a printer without any starter ink cartridges. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.

First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.

I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty

Remember you can always contact us for support whenever you need as well. We're always here and more than happy to help you. You can reach us via your preferred method at this link: hp.com/contactHP

Keith
HP Care
hp.com/support

Hi there.

I'm sorry to hear that your printer was difficult to set up and that you found the instructions inadequate. I can easily understand why that would be a dismaying and eventually frustrating process, so I’ll offer some resources and information I hope will help.

First, I suggest you visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073120

If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has failed to maintain a reliable wireless connection, and that you’re dissatisfied with your Instant Ink printing plan as well as a printing feature of the device. I want to help you remedy as many of these issues as possible, so I’ll direct you to some resources and information I hope will reach that end.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

Next, I can’t tell from your review what has led to your disappointment in your printing plan. I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you resolve whatever problem is at hand.

If the connectivity problem persists, or you need any further technical assistance, I suggest you contact us directly at +1 800-474-6836 so we can help you assess what’s going on and find what can be done. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi Dave,

I'm so sorry that you're having some difficulties connecting to your computer. We always aim to provide a straightforward experience from the start, so it's unfortunate that we fell short here. To that end, I'd like to provide you with some helpful setup resources to use going forward.

First, I recommend visiting page 68-69 of your printer's user guide for information on how to set up the printer via a wireless or USB connection: hp.com/ctg/Manual/c05633496.pdf

Another resource you might find helpful is this 'Getting Started Guide': hp.com/ctg/Manual/c05634742.pdf

If you have any other questions or concerns, please don't hesitate to reach out for support. We're always here to help, so you can get in touch via preferred method here: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hi, Damian.

I’m sorry to hear that your printer has performed so poorly. It’s no surprise that you’re frustrated, considering you’ve dealt with printing issues, paper jams and print-quality problems. I want to help you remedy this situation, so I’ll direct you to some resources aimed at making that happen.

First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c05556825

Next, I suggest following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385

If any problem persists, and for input on the printing issues you mention, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Stephanie.

I’m sorry to learn that your printer arrived without the required setup ink cartridges, and that you did not receive the support you need. It’s no surprise that you’re exasperated here. I want to help you resolve this situation, so I’ll provide some information and resources aimed at making that happen.

First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. Because you expected to receive a new printer with all the necessary components, I recommend you contact the seller to address this promptly. You can do that by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.

If it turns out that HP, not the retailer, is responsible for the oversight, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support