Customer Ratings & Reviews

Hello Shalaya,

This is so upsetting to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.

Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en

Kacper
HP Care
hp.com/support

Hi there.

I’m sorry to hear that the printer you received contained no ink cartridges. I can imagine how disappointing and disconcerting this must have been, so I want to provide information to help you make it right.

First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. To check on this possibility, I recommend you contact the seller. You can do that by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.

If it turns out that the printer came from HP without setup cartridges, that’s definitely a mistake, and I suggest that you contact us directly at +1 800-474-6836 so we can help you remedy the situation. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hello there,

I'm so sorry to hear that you've encountered some kind of print quality issues with your printer. It's always our intention to provide the best possible quality, so I regret you feel that we didn't deliver here. I can fully understand your disappointment and I'd really like to see how I can help resolve this.

To resolve print quality issues I would recommend making sure that you go through every step in the document listed below before the next time you try to print:
- Print Quality Fix: support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073120/document/c05541385

Afterwards, I would recommend trying our "Print and Scan Doctor". This is a free tool that can diagnose what kind of issue you are dealing with and provide a solution for it. To access this tool use the link below:
- HP Print and Scan Doctor: support.hp.com/us-en/topic/printscandoctor

If the issue persists, please contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp

Hope this helps!
Kacper
HP Care
hp.com/support

Hey Andrea,

I'm very sorry that the wireless setup process was less than seamless and time-efficient. Providing a reliable experience from the start is so important to us and I regret that we fell short this time. While it's unfortunate to hear that you had to return the printer, I hope you were able to do so smoothly.

If there's anything we can help you with down the road, please don't hesitate to contact us for support. We're always more than happy to help and we want to make sure that any future printing experiences you have with us are much more consistent. You can get in touch anytime via your preferred method: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer will not print from your phone, computer or the HP app. I can understand why that would be quite unnerving, especially considering you’d had the printer only a month when the problem arose. With that in mind, I’ll offer some resources and information I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

"Hello,

I'm so sorry for the inconveniences this printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how upsetting this is. I would love to help remedy this for you, so let's see what we can do.

If you use Windows, I would recommend you download and run our Print- Scan- Doctor. This program identifies problems and then solves them automatically. To find this diagnostic tool, search the Internet with the keywords ""HP Print and Scan Doctor"". A link to this tool should be at the top of the search results.

If you are using a Mac, this document will help you to solve the problem of printer connection. We cannot currently list direct links here, but you can find this guide by searching the Internet for ""HP Support c04249334"".

Remember you can contact us for support at any time. Find our official support site by searching the web with keywords “HP Support.” We would always love to help you with any issues you might be having with this device

Denise
HP Care"

Hi there.

I’m sorry to hear your printer is not performing like it should in terms of color ink. I can understand how that would be a big disappointment and frustration, so I’ll offer some suggestions that might help.

First, I recommend following the steps in this document on dealing with a printer that fails to print in color or black ink:
- support.hp.com/us-en/document/c05541385

If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support