Customer Ratings & Reviews
- Model:
- Z3M52A#B1H
- SKU:
- 5962000
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the excellent print quality and ease of use of the ENVY Photo 7155 printer. Many appreciate its wireless capabilities, compact size, and straightforward setup process. Positive feedback also highlights the printer's quiet operation and good value for its price. Overall, the ENVY Photo 7155 receives high praise for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality
hp envy envy 7155
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.printer prints nice quality, but it is noisey and feels cheap. plus loading paper is a chore, hard to close tray. probably would not buy a hp again.
No, I would not recommend this to a friend Review of HP Envy Photo7155
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am constantly having to pause the printer and unpause it to get it to print. If that doesn't work waiting a while and coming back to it will occasionally work. Going into the print queue on Safari and clicking in it (recommended on some sites) works about half the time. Turning it on and off sometimes works. The "nuclear option" is to cut the power supply by unplugging the printer. It is exhausting!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Vicki.
I’m sorry to learn that your printer has performed so unreliably. It’s no surprise that you’re exhausted, considering all the troubleshooting and remedial measures you’ve done on a regular basis. I want to help you get the device working to your satisfaction, so I’ll provide some resources that I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a role in what you describe. Beyond that, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/9073120
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
needs restarting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.for some reason, I have to unplug and restart this printer often. I don't use it every day. I bought this to replace my old printer whose ink was costly. I regret my decision.
No, I would not recommend this to a friendAvoid!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3/28 and tried to set up tonight, 3/30. Infuriating. Never successfully installed the drivers despite multiple attempts, downloading the driver package directly from the HP support website, and using the print and scan doctor. Could tell the printer via network to test print, but the app said driver not installed, and accordingly I couldn't print from any software. The set up wizard was horrible - I am adamantly not interested in Instant Ink, so it appears that the install is designed to fail unless one signs up. Several hours lost for what should have taken 10-15 minutes. I like our other older HP printer, and generally like my laptop, so this is very disappointing. The heavy handedness with the Instant Ink is such a turn off I'm highly likely to blacklist HP from any further purchases. This printer obviously is a return.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I am really sorry to know that this was the result of trying to use your printer. We do not really want our clients to be disappointed and this is why I am going to do everything to help you.
Since you already tried reaching our official HP Support Center, I highly recommend you to call us for direct support. To do so, please call +1 800-474-6836 between the hours of 8 am - 9 pm ET.
We really want to do everything to keep you as our client and we will be delighted to prove it:
hp.com/contactHP
Antonio
HP Care
hp.com/support
Dissapointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked perfectly fine for the 1st year, by the 2nd year It started malfuncioning and not fully printing the pages correctly, at first I thought It might be the Ink but after putting in some fresh cartriges and it not printing correctly I gave up on this printer, I’ve tried every troubleshoot on it and its still not fixed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed so poorly during the second year you’ve had it. I can certainly understand your frustration, considering the incomplete prints you continue to see despite extensive troubleshooting. I want to help you resolve this situation, so I’ll direct you to some resources I hope will reach that goal.
First, if you’ve not done so already, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including print quality. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
On our support site you can find troubleshooting guides specific to your printer as well as user manuals and software updates. Find those materials here:
- support.hp.com/us-en/product/model/9073120
If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies – and you might have purchased an extended warranty that runs for a longer period of time. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution.
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, sincerest apologies.
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Terrible for photos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever. got it for photos and have not used it much til recently. The printer only wants to print 5x7, when it does not want to print 5x7, it cant see the paper in the tray. Truly useless. Bought it because the pictures in the store looked good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Horrible set up & don't use for Photos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this printer yesterday, the best buy salesman convinced us this was a great photo printer. We compared with old Canon printer and hands down, Canon is superior printer at the same price. I simple printer should take less than 5 minutes to set up. Well, we never were able to connect wireless, instructions did not align. Entering a "claim code" that never appeared in our print set up. I appears if your desktop is on ethernet, you can't have your printer on wireless...really? So this piece of garbage is going back. Stay away from HP Printers!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm very sorry to hear that you've had some difficulties with accessing the claim code. I can imagine how inconvenient this has been, so I'd really like to help make this right. Let's see what I can recommend.
First thing's first, this link should help with general claim code troubles: support.hp.com/us-en/document/c05279891
For the issues with setting up the printer wirelessly, please don't hesitate to reach out to us for support. We're always here to help, so you can get in touch anytime via this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Piece of Junk Most of the Time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this printer last fall and was excited about it, but, alas, it's a POS. Sometimes, it prints fine, but other times, it sounds like an old Chevy grinding gears. The sound is AWFUL. It's something to do with those plastic gears inside. The other day, I looked inside when it was doing it and there is a big (3/4") pile of ink building up under where the ink cartridges sit when it's not printing. At least I use instant ink I guess... I wish it would die completely so I could justify getting rid of it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer isn’t working like it should, and that you’ve seen ink building up inside the printer. I can understand how that would be pretty alarming. Because we aim to make reliable printers for our customers, I’ll point you toward some resources that I hope will help.
From your review I can’t tell what’s causing the ink errors or the noises you report, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worked Great, Now Doesn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great at first. Now, about a year and a half after I bought it, it prints partial. Initially I thought it was just a bad ink cartridge (only new HP cartridges, I have never believed in generic or refilled ones). So, I bought a new black cartridge. It was printing fine again. 3 months later, I replaced the color cartridge since the cyan was out. Almost immediately, the black started printing wonky again. I've tried running every cleaning cycle on the thing, and nothing works.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear your printer has started inconsistently rendering black ink. I can certainly understand why that would be puzzling and eventually quite frustrating, especially considering it happened a second time after you bought a new cartridge, so I’ll make some suggestions I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including black or color ink not printing properly or at all, faded or streaked prints, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, sincerest apologies.
Keith
HP Care
hp.com/support
Why can't it be simple?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.True waste of time. When I first hooked the printer up, it printed fine. The day after, I got errors because I didn't have any photo paper loaded (but I was not trying to print photos, why should that matter?). Then I kept getting "looking for printer" errors. I had to spend an hour on the phone with customer service because of some network errors (printer is on 2G but my wifi is on 5G??). Really don't know why it has to be this complicated, but the printer still won't print.
No, I would not recommend this to a friendPoor photo printing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. It took 2 hours to get the printer & my 2 computers to talk to each other. We clicked on "I am installing an older Printer" . Why click on that with a new printer install? 2.Photo's are dark and not as bright as my old Canon.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear about these issues with dark photo prints and a time-consuming setup. We always aim to provide a much more seamless experience, so I regret that we fell short. I can imagine how disappointing this has been, so I'd really like to make sure I get this resolved for you.
Going forward, I recommend following the steps in this print quality improvement guide: support.hp.com/document/c05551101
If this doesn't improve the quality of your prints, please let us know so we can explore other solutions. You can reach out to us anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
No Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in mid-2018, and goes through ink like It's free. Upgrading to a laser jet.
No, I would not recommend this to a friendDo not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer has errors, such as paper jam, when there is no paper jam, and cartridge jam error which I could not see any jam. HP warranty is awful as you are required to bring printer to service center, which you have to call, but the number given does not work. You have to bring item then pay for repair and then submit claim to HP, which they can deny for any reason. Will no longer purchase HP products.
No, I would not recommend this to a friendGlitch Ink Eating Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this printer - I print on glossy presentation paper to make souvenir items and got about 15 pages out of the cartridge (on standard print). It also constantly asks to load letter size paper when the tray is full and when using 4x6 & 5x7 in the photo tray. Stay away from this printer!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rich.
I’m sorry to hear that your printer has gone through ink so quickly and given you trouble with paper size. Even though it sounds like you printed high-resolution images, it seems like you should have been able to print a lot more than what you did. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review whether the issue is with the cartridges or the printer itself, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware, basic support and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
7155 piece of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the HP Envoy 7155 today. Right out of the box it has a paper jam which can not be cleared. There is no documentation. Website is useless, Phone support was useless. A total piece of crap. DO NOT BUY!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Rick,
I'm very sorry to hear that you are not pleased with the printer, and that you've had such a bad experience!
Every HP printer has documentation in the box. If this one did not, and is defective, I would advise you to return it.
If there is anything that we can help with, please contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used HP forever, what a waste I have not ever had so much trouble setting up and it go through ink lake water. Would love to return but missed the deadline by 1 week. Don't even try contacting HP at least they were pleasant a Best Buy. My worst but ever!
No, I would not recommend this to a friendFrustrating set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought - Installed software but it is not responding. Tried "hp virtual assistant but www.hp.com/go/virutal assistant but that does not bring up anything hp-related. Now and on the phone with hp support and they put me on hold and then disconnected. Very frustrating.
No, I would not recommend this to a friendVery difficult installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.30years experience in computers and could not follow installation instructions as written, Had to fly by the seat of my pants and involve customer service! Directions need revision and a test by a non-experienced person!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Mark,
I'm so sorry that the instructions weren't more helpful! I can imagine the setup process was a bit tricky, but I am glad to hear that you received some help from our support team.
With that said, I want to let you know that your feedback is very important to us, so I've made sure to pass this onto our product teams. Information like this is crucial to improving the overall customer experience.
If there's anything we can help you with down the road, please don't hesitate to contact us for support again. We're always more than happy to help!
Chelsea
HP Care
hp.com/support
STAY AWAY FROM HP Instant Ink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.STAY AWAY from HP Instant Ink. This is the worst service. They keep you captive, charge an insane amount of money. I've had it for a few months and have paid too much money. And getting out is a nightmare.
No, I would not recommend this to a friendDon’t Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute dogwater printer. Girlfriend and I bought it full price, got home, cartridge errors. Followed all online instructions online, spent an hour. Still doesn’t work. Everyone has these problems as well. Never buy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support