Customer Ratings & Reviews

being a non geek person it took longer than I expected to set it up. Once it was set up no problems and am enjoying it use. The person who helped me was not pushy but explained what each did and let me decide

I already own 2 hp printers. I ve been pleased with them. This new one I have used several times and am satisfied with its performance. The ink does not dry out as quickly as the other two do.

A little slower printing than anticipated but for the money works pretty good. Scan option leaves resolution of the image darker than it appears in real life.

I love that’s it’s wi-fi which allows it to be able to print from any device I have it set up on. The scan function is so easy to use. You really can use it for personal and/or business use!

I’m happy with this purchase. However, it isn’t printing properly. It has new ink, but won’t print. I may have to contact you regarding this issue.

Nice printer a little noisy. Does a good job ink seems to last for about 2 months depending on how much you print.

So far this seems like the best printer yet I have had. Only thing is the ink seems to not last as long as they advertise but overall I like it.

Quick silent and has multiple functions love that it’s wifi and Bluetooth so can be anywhere in house and get stuff when I am done

its no for business. its more of a home office or just normal home.

This is my 2nd HP 7855 but I was very disappointed when the scanner did not work and then was told by the Geek Squad that the scanner element was out of date and would not work. I now have to go through the HP app to scan. No big deal--just an annoyance that I wasn't informed of this prior to purchase.

Worked just fine for 1 day, then kept getting a message on the screen that said the paper tray was open...but it isn't and wasn't. After an hour and a half with HP they determined that it was a mechanical problem and the who9jle printer had to be replaced. Now I have to go fight with Best Buy to replace it and to have a Geek member install it...again.

Ordered on line and was able to drive up and get my printer loaded and out in one hour. Easy way to make a purchase especially during these difficult and uncertain times.

Set up was easier and faster than I expected. Printer works great for both documents and photos. Document feeder and scanning function seem quite fine as well. Very satisfied so far.

Worked great for awhile then started to have wireless issues. Called HP and after 4 calls finally got it connected

GOOD PRINTER, BUT NOISEY, CHEAP PLASTIC GEARS THAT, AS I UNDERSTAND IT, TEND TO BREAK IN A SHORT PERIOD OF TIME,, NOT GOOD ! WE WILL SEE !!BUY PRTECTION PLAN.

Terrible product. And Best Buy support of non-existent and HP's support is also awful. Ink Cartridges will not seat properly, and neither will the paper tray. Specifics: With a ridiculous number (15?) of attempts I got the ink cartridges to stay put... and then a week later the paper tray would not close. Only Heavens knows what will happen with the 4 extra new cartridges I bought - maybe I wasted a lot of money if they too cannot be seated properly. This product, solf new at full price, is being discontinued but this did not stop Best Buy from selling it nor standing behind it. HP "support is useless. I was on hold forever and then got an incompetent person. A very sad state for two once proud and responsive corporations - now seemingly given to grabbing money ad running away.

Great All Around printer. I utilize this printer for work, and for our household! I’ve always had HP printers which are reliable and great products.

I had one and it broke after almost 2 years. Luckily I had purchased the 2 year warranty. I purchased it to replace identical. Makes great copies.

Love my printer, just wish finding the correct color lock paper was easier when communicating with customer service reps.

I bought this printer a month ago to replace my very old HP Photosmart. It's very easy to set up, is quiet when printing, and the print quality on documents is great. (I've not used it to print photos yet.) Most of my printing is emails, recipes I find online, and documents generated through Etsy (I have a home-based business on Etsy). Each of those items prints immediately. When it comes to PDF documents, this printer is beyond frustrating. I either get partial pages, no pages, or multiples copies of the same pages. In one night one 20-some page document yielded over 70 pages - some pages printed once, some three or four times, and no page was complete! (This was the first PDF document I tried to print - I clicked "print" thinking it would print normally. Wrong!) Then I'll continually get messages that the printer is in error mode (upwards of 20 notifications, one or two a minute.) If I go into settings, it tells me the photo paper tray is empty (I'm not printing photos) or the printer is offline (when it isn't). I have tried everything I can think of, including going into advanced settings to print as an image, and it still only prints a partial page if it prints at all. I did not purchase Geek Squad coverage as it never occurred to me a printer would print everything but PDF files. I've searched online to try to find a solution, but nothing has worked. I'm not sure what I'm going to do, since printing PDFs is a huge part of my business. Right now I want to dropkick this printer into tomorrow.