4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 7214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 7,214 reviews
  • Rated 5 out of 5 stars

    Good all around printer

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job both for general printing and printing photos . Also very convenient for WiFi printing either from your phone or another computer remotely. Good all round printer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Product ok—service horrible!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipment was 2 days late— I had to postpone travel due to late delivery— people at call center were rude, could not understand them, when I asked to be transferred to some one in the US , they would hang up on me— there was no way to talk with anyone that could tell me more than what I could find out on line —- it would be easier to contact someone at the White House than any supervisory /management personnel in your company— shame on you for this kind of service!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unhappy I was forced to purchase a replacement printer (again), but was very happy with the help I received from the HP representative in store and I'm loving the HP replacement ink feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OUT OF THE 80'S

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I CANT BELIEVE THAT IT TOOK US THIS LONG TO BUY AN ALL IN ONE PRINTER, COPIER, FAX AND SCANNER! THIS IS AN AWESOME PRODUCT TO HAVE, GOOD BACK FOR THE BUCK!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP is the only Printer/scanner that I will buy.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought HP printers for a large company since the early 1990's and they have been quality printers. And this HP-ENVY 7855, so far, has also been a great printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great practical and easy to use Printer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable for everyday home use and easy to set up. Very practical with plenty of features using your existing home wi fi network. Color copies are crisp and bright.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer from HP.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having to replace my 7 year old HP Printer I did considerable and settled on HP 7855. Then I checked to see who had available and thankfully Best Buy had it in stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great home printer and scanner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to print and email various documents over the past few weeks. I honestly haven't had a chance to print any photo's. I am delighted with its performance.

    I would recommend this to a friend
  • Cons mentioned:
    Paper tray

    Rated 1 out of 5 stars

    Avoid HP and Best Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. And Best Buy support of non-existent and HP's support is also awful. Ink Cartridges will not seat properly, and neither will the paper tray. Specifics: With a ridiculous number (15?) of attempts I got the ink cartridges to stay put... and then a week later the paper tray would not close. Only Heavens knows what will happen with the 4 extra new cartridges I bought - maybe I wasted a lot of money if they too cannot be seated properly. This product, solf new at full price, is being discontinued but this did not stop Best Buy from selling it nor standing behind it. HP "support is useless. I was on hold forever and then got an incompetent person. A very sad state for two once proud and responsive corporations - now seemingly given to grabbing money ad running away.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry you’ve run into so much difficulty with your printer. I can wholly understand why problematic ink cartridge installation and a paper tray that won’t close – not to mention failing to receive the support you need – would add up to a tremendous frustration. I want to help you out of this dilemma, so I’ll provide a resource aimed at making that happen.

      I can’t tell from your review what’s causing the issues you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
      - support.hp.com/us-en/checkwarranty

      Keith
      HP Care
      hp.com/support HP

  • Rated 5 out of 5 stars

    Mr

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had an HP printer of this series and it was great so I bought this one. Same cartridges. My son has the old one which is still running great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good software to back it up

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing it was beyond my skill level " going wireless" with the printer but thank's to Geek Squad it got completed. Printed a few pictures and they seemed good quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Printer

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad printer but ink is expensive. I have since moved to another printer that uses larger cartridges. Much better value

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Neeses

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new printer and had been watching this printer and they dropped it $120 so I had to have it. Glad I got it because it went right back up to regular price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Envy Photo printer.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this printer. It was easy to set up and prints nice clear images. I’m very happy with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hp printer set up

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    performs as expected hp lacks the old mechanical set up as it did several years ago as we depend on the electronics to do it now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for photos!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been a great printer ... ink has held up for a lengthy time ... still yet to buy first cartridges .... I printed printed my tax forms out 2 sided .... finding lots of options and perks !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, but ink does seem to run out fast. However you can get ink delivered when your running out for a small fee.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Envy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Printer and prints out great photos. I would give 5 stars but have a issue with working wirelessly. Over all works Great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NO INSTRUCTIONS

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good printer. Not very easy to set up and the instructions are almost useless. I had to stumble into getting it set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Printer

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer!! It has great features!! It will do so much!! My only problem is it’s smarter than me!! You’ll never regret buying this one!!

    I would recommend this to a friend