Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Great printer..works very well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very nice machine. .better than my epson..
I would recommend this to a friendGood printer for the price and easy yo set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer for the price and pretty easy yo set up.
I would recommend this to a friendPleased with performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is everything it promises! I’m glad I bought it.
I would recommend this to a friendWorst printer ever!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality, sucks up ink like crazy, had to return
No, I would not recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took he hours to situp but over all go works great
I would recommend this to a friendI love HP but not this printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer because I’ve always used HP printers as they have always been great. This printer however has not been the best, it works but it does not stay connected wirelessly to the laptop or smartphones. You have to troubleshoot either reset the WiFi settings on the printer, unplug/plug back in the WiFi modem and printer, or turn your phone/laptop on and off. It has a sleep function I suspect this has something to do with it, as my friend has the same exact printer and has the same issues as I do always having to troubleshoot. If you want to just hit print on your device without having to spend 5-15 min troubleshooting the problem then I’d suggest choosing a different device.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Fraser,
I'm so sorry to hear that the printer isn't maintaining a steady connection to your network. I can certainly understand how inconvenient this must be and I assure you that it’s far from the seamless experience that we intend on providing. With that said, let's try a few things to remedy this.
First, I'd recommend using this troubleshooter to tend to frequent connection inconsistencies:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
As a supplement to that, the following link will help guide you through solutions to a wide range of wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
If this falls short, or for anything else, please don't hesitate to reach out to us for support. We would be more than happy to work with you on resolving this. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Easy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm 77 years old and I was able to set up on my own.
I would recommend this to a friendGreat printer with great pictures
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hp Envy photo printer is the best product I bought from Best Buy.
I would recommend this to a friendGreat quality and value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used this for photos and the quality is phenomenal!
I would recommend this to a friendIt's great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer. It does everything I need it to.
I would recommend this to a friendGreat for Home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great all-in-one. Feed tray for scanner is a nice bonus
I would recommend this to a friendDisappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. I bought this printer to replace my old HP printer. Today was the first time I had to replace the black toner cartridge. I replaced the black toner cartridge with a new HP 64. The printer is not recognizing this is a new black ink cartridge. I’ve taken it out and put it in 10 times. The black ink cartridge did click in and is in line with the color ink cartridge. I will have to take this printer back to Best Buy to see if the printer is defective. Unable to print at this time.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm genuinely sorry for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Excellent printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superior printing capabilities, priced right, excellent value.
I would recommend this to a friendGreat for the house projects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a different brand and was not as good made the right choice
I would recommend this to a friendGreat printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer adds to the confidence I have in HP'S products.
I would recommend this to a friendHP has great printers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will be a great printer as soon as I can get it connected.
I would recommend this to a friendAwesome for photos too!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome for fax and photos! Printing is great!! Thanks!
I would recommend this to a friendGreat printer for the price.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it over a year ago and still going strong!!
I would recommend this to a friendExcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Printer for the price - would recommend!!!!!
I would recommend this to a friendFantastic printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had it for 3 weeks but we are more than pleased with it
I would recommend this to a friend