Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Printer seems to have trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer sometimes has trouble communicating with my laptop. Many times I have to restart my computer before it will print items from its printer queue.
I would recommend this to a friendGood prints, hate HP Instant Ink
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is great, but the HP Instant Ink sucks. Printer does not print unless you have a subscription. I don’t use my printer often, but to be held hostage to their program wasn’t what I had anticipated.
No, I would not recommend this to a friendEasy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would highly recommend this printer to everyone.
I would recommend this to a friendlike the printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the printer. Able to print my photes..
I would recommend this to a friendGlitches a lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok when its not crashing or freezing. Wifi works intermittently then randomly crashes The hp app on windows 10 doesn't help at all This is my second one in 2 years
I would recommend this to a friendNice but printed very alow.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer worked fine but i was a bit disappointed because it printed very very slow. I had to return it for this reason. Im thinking of getting a laser printer instead.
No, I would not recommend this to a friendAvoid this product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ink provided with printer was defective and I was unable to complete set up until I went out and purchased more ink. HP sent replacement ink and did not seem surprised at the problem. I believe this is an ongoing issue with this model.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Kime, sorry to hear you are experiencing an issue with your HP - ENVY Photo 7855 Ink Cartridge. If you suspect you have received a non-original cartridge, please contact the seller. To resolve the issue, you can try cleaning the electrical contacts as shown in Step 3 http://hp.care/2qsfLG1 if this doesn’t resolve the issue please contact HP Support for a replacement http://hp.care/2nbNQFi Note that you will need to provide the Warranty Ends date of the cartridge. You can find the warranty end date on the cartridge itself
Still learning how to use it. It prints so noisy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Support was located in India. This is not good as I can’t understand their speech. Why isn’t there a manual supplied with the item? Finally, found an option to make it print with no noise.
No, I would not recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One cartridge was bad was told had to bring the printer in did not have time bought another cartridge problem solved not satisfied by your customer service
I would recommend this to a friendIssue with Windows system
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy it. Waste of time. Doesn't connect to the printer from windows system. tried multiple times.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Photo Envy 7855
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The print overview is good. When switching back to plain paper, it keeps grabbing multiple pages at once and jams. Not so good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer’s document feeder has not worked like it should. I can clearly see why this would be a jarring surprise for a new printer, so I’ll point you toward some resources that I hope will help you get your printer working like it should.
First, I recommend you follow the steps in this troubleshooting guide for your kind of issue:
- support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160/document/c01728503
You might also find useful information in this guide to document feeders that fail to pick up paper or push through too many pages:
- support.hp.com/us-en/document/c01728503
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Worst home electronics product I ever purchased.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst home electronics purchase I ever made. The printer itself is fine but the support and software is horrendous. I can't get clear direction on how to use the printer much less solve problems from the HP website. There is no customer service number and the automated and emailed support keeps crashing or no one responds. The worst part is that everything is run through HP's cloud services so if the services are down, your software is down and when your software is down, the hardware is useless. I have had several incidents where the application would crash or act inconsistently and I couldn't get any support from HP on it. I was already fed up but then today, the application wouldn't connect. I tried numerous fixes and reinstalls all to no avail. Without the software working, I can't print photos and I can't scan documents. With no customer service to speak of to fix it, I am staring at a $220 paperweight.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Aron,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support again. We'd be more than happy to work through any troubleshooting that is left or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Quit working after a year
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank goodness I purchased the geek squad protection plan and got my money back and was able to purchase a new HP printer different style. These are the best printers I just got a bad one I’m sure
I would recommend this to a friendNot good for a lot of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a workhorse, this is not the guy for you. I use it moderately for my home business and it likes to turn off when you scan too much. Ink doesn’t last too long. This is for light use. Scan quality not so great
I would recommend this to a friendPrinter in review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First printer sent was defective. Manufacturer has replaced it with a new one. Disappointed costing weeks of delay. Printer quality is in review at this time. Only have had it a few weeks.
I would recommend this to a friendI like HP but not their inkjets
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I'm ever going to buy an inkjet printer again especially HP inkjets...I am a professional computer consultant and I have never seen one of their inkjet printers last longer than a year or two...and if you scan to it you will be constantly reloading drivers and reconnecting to device...stick with the color lasers. They are a little pricey but in the long run they will save you a fortune.
No, I would not recommend this to a friendDO NOT BUY THIS TYPE OF PRINTER IT IS WORTHLESS!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse printer I ever had. I took the advice from a very young man who said this printer can be used on any laptop I finally bought a new laptop from Best buy in September and this printer will not hook up with my new laptop. I have had many friends and people that work in the computer world and are extremely knowledgeable and said they can't figure out why this printer won't hook up with my new laptop these are both brand new items. Now I am stuck with them. I am 70 yrs old and I do not have the money to throw away on expensive electronics. I am very upset with "Best Buy" because you lied to me and sold me a bum printer and n ow I can't return it . Shame on you for taking advantage of a "Senior Citizen" who trusted your company. My family has always trusted Best Buy for they excellent service and products since they were in high school and college. My husband also bought his computer for work and same with me and now that I am retired I thought it would be nice to upgrade my electronics and I got Duped by the very company I trusted.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Susan.
I’m sorry that you’ve encountered such difficulty setting up and connecting your printer. I can wholly understand your exasperation here, considering you’ve consulted numerous people and the device still won’t hook up properly. I want to help you out of this dilemma, so I’ll provide a resources that I hope will make that happen.
I can’t tell from your review why the printer has not connected with your laptop. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Ok small printer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out great had it about a year now and it makes a horrible noise when printing. I have a bad feeling its about to break
No, I would not recommend this to a friendBlue Screen Error
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine until you get a blue screen and error code. HP support doesn't hp fix the solution.
No, I would not recommend this to a friendNot that great at scanning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t figure out why the scanner will not work without using the Microsoft scan function. I never had that happen on any other HP printer. Really disappointing.
No, I would not recommend this to a friend