Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
HP Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works replacing an old one. Uses same ink cartridges as the one i5 is replacing. Hook up and go. Not much more than that.
I would recommend this to a friendLots of features...but doesn’t print very fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love all the features this printer has built in, but am disappointed with how long it takes for the printer to load the page(s) to be printed before it actually starts printing.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to have move stuff on shelves, its past time for this to happen. Love the printer. Instructions could have been better. Thanks
I would recommend this to a friendIt is ok, a little slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice printer, when you are you are using the tower, it is rather slow if you’re yawing your phone or tablet.
I would recommend this to a friendNot happy...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has the look of quality, but that's about it. It just sits there doing nothing. I bought a new HP laptop, and this new HP printer, and they don't recognize each other. Oh ya, there are help screens, but you better be a computer tech. to understand them. There is ZERO, nada, no tech help available from HP, and that's the most disturbing part of this. Spend over $2,000 for new equipment, and they still don't want to hear your problems. I had one of my geeky friends look at it, and they had the same luck. Next week I'll take the hours drive back to Best Buy to see if the Geek Squad can do anything with it. I am thoroughly disgusted. But will have to say that the Geek Squad had done me well in the past. I can't give any rating for this printer, because as of yet haven't seen it work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello William,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support again. We'd be more than happy to work through any troubleshooting that is left or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Buy HP but not this Model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t buy again, started off great then after the 1st year went down hill.
No, I would not recommend this to a friend- Pros mentioned:Print quality, Wireless
Pretty quick output
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are not heavy printer users. I used to play with printing my own photos, but the ink was just too expensive and the colors were unpredictable. I just got this HP Envy and so far so good. The setup was simple. It is big and I won't be using the fax since I don't have a phone line free. However, I'm using the hpsmart app on my iPad and everything so far has worked quickly. I've signed up for the e ink program and don't think I will be worrying about "expensive" ink anymore. I've printed a couple of photos and they came out true to life. Looking forward to printing more pictures at home now. My husband was able to print from his android tablet and my iMac in another room picked up the new printer with no problem, and my iPhone 7plus worked great as well. I haven't tried the card reader or USB drive yet, but nice to have it when needed. I am very pleased with my new printer and think it will be a great addition.
I would recommend this to a friend took some getting used to.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took some fussing and fighting to get it to work with our computer which is only a couple of months old. Working now.
I would recommend this to a friendCopy fax machine for office
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good for office forms and copies for hard files. But for actual photos it does not match the standards of our previous Cannon printer.
I would recommend this to a friendGood quality prints but a little slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously I had a larger HP printer and it seems like I got my prints much faster than with this smaller Envy Photo 7855. The quality is still the same high quality.
I would recommend this to a friendNoisy & Imprecise Paper Feed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy. Feeding of labels is imprecise so labels do not completely print on individual labels. Almost like it slips when feeding form thru.
No, I would not recommend this to a friendIt's a good printer but I know there are better.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good printer with average colors clarity. I would shop around before settle on this printer. Not to say it's not good, but it's not the best.
No, I would not recommend this to a friend- Pros mentioned:Wireless
I cannot connect it to my computer or phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer because it is Apple compatible, and it is both wired and wireless. Despite having the right cables, it doesn’t work with my MacBook. When I followed the directions on how to sync it with my iPhone, it didn’t work either. This, along with not having an instruction/troubleshooting booklet, is infuriating! Having to pay $100 for a 200 page print-out of the pdf is insulting!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm very sorry to hear that you encountered difficulties during the printer's configuration process. We always aim to deliver an experience that's as user-friendly as possible, so I regret that we didn't quite deliver this time. That said, I want to make sure we get this resolved for you.
What I'd recommend is getting in touch with us for support going forward. We would be more than happy to troubleshoot this with you, so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right!
Agata
HP Care
hp.com/support
ok printer/scaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bit disappointed that it doesn't tell you when you are out of ink. I just doesn't print well. It also doesn't give you a lot of options when scanning.
No, I would not recommend this to a friendIt's o.k.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says there is no paper when it's full. There's a orange exclamation point which has no explanation. HP doesn't have anyone that will answer your questions.
No, I would not recommend this to a friendExpensive ink
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the printer. But ink is so expensive. somethimes think it is cheaper just to buy new printer instead of ink
I would recommend this to a friendGood for real basic use. Runs slower.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is slower then I thought. Also when scanning in a document it is very slow. I had to do 1 sheet at a time. I’m not completely satisfied with this.
No, I would not recommend this to a friendWorks ok, not as good as my previous printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the printer is ok. It often goes into sleep mode and my iPad doesn’t pick it up as an air printer unless I physically go over to the printer screen to wake it up.
No, I would not recommend this to a friendPoor printing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I receive this as a good for Christmas and that same to I open it up it doesn't print out very well pictures that I went and ice okay maybe it's the ink cuz they could be starter ink I went and park brand new ink I did the download side get all kinds of updates to get this to go and print well the printer is not a good printer I do not recommend this printer for anyone to use I'm very disappointed I even tried to return it and I I was told I could not return it because I used it so there you are
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Eileen,
I'm so sorry for the disappointing experience you've had with print / photo quality. We hold ourselves to a high standard of consistency with our printers, so it's regretful that we seemed to have missed the mark this time. With that said, I'd like to make sure we get this resolved for you.
What I'd first suggest is following the guidelines listed in this print quality improvement guide: support.hp.com/us-en/document/c05541385
If this doesn't improve the quality of your prints, please let us know so we can explore other solutions. You can reach out to us anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Stick to Walgreens photo's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardest printer for loading paper the learning video's might as weell be written in french....
No, I would not recommend this to a friend