Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Worst prints ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer by recommendation and the results were ugly going back to return it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Janet,
I'm so sorry that you weren't happy with the prints. I can imagine how disappointing this has been, especially since it's always our intention to provide a much higher quality experience. Though you mentioned you'd be returning the printer, I'd still like to see how I can help, just in case.
First, the following print quality improvement guide should help provide a resolution: support.hp.com/us-en/document/c05541385
If this doesn't improve the quality of your prints, please consider letting us know so we can explore other solutions. You can reach out to us anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
It’s ok. Get something else
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer, BUT if you link it wirelessly with your phone it will from there on always print 5x4. There is just nothing you can do but unlink it from mobile devices. For some reason it just thinks you want to print that small since you are using a mobile device. This is what HP does. You can look it up. I found out after the fact by experience
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jonathan.
Thanks for the review and the description of what you’ve experienced with your printer. While I’m glad you’re satisfied with most of its performance, I’m sorry it has resisted changing the 4-by-5-inch setting when you print from a mobile device. It’s no surprise you feel put off here. I want to help you resolve this dilemma, so I’ll provide a resource I hope will reach that end.
I can’t tell from your review why the printer has performed this way or what’s preventing the size change. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Works....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Not the best HP I've ever owned but needed one in a pinch and this was available.
I would recommend this to a friendI was really disappointed to find no instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I have purchased many items of electronics in the past I at least got an instruction manual. This printer had on a few pages of small drawings with no description of how to connect and use this printer. Of course for "techies" it probably is fine. However all of us users are not techies. Now I've got to try to find someone to show me how to connect and use the printer.
No, I would not recommend this to a friendGood printer for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer seems to do the trick, but it is very slow with printing. I have not had a chance to print any pictures yet, so maybe that will be a good feature of this printer.
I would recommend this to a friendWiFi terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting it to print with WiFi is virtually impossible. Basically have given up and just use a printer cable
I would recommend this to a friendprints good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it a 5 but I am not a fan of the 2 cartridge ink system and I have to keep connecting the scanner to my computer.
No, I would not recommend this to a friendThe Printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the printer but, the photos come out blury maybe im doing something wrong
I would recommend this to a friendIt's okay but nothing special.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced an HP 7520 all-in-one printer that I could not fix a software problem. This printer is okay but not as nice as the 7520.
No, I would not recommend this to a friendDifficult WiFi connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer function is flawless. Can not get it to reliably connect to our WiFi network. We have 23 other devices connected with no issues. May take it back!
No, I would not recommend this to a friendCheap printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer took many hours to get up and running. HP has tech support but they want to get access to your computer to solve the problem. I said absolutely not!
No, I would not recommend this to a friendgreat printer if i could get it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sales person did not inform me if I had Microsoft I would need to have other software to get it installed. still sitting inop CURRENTLY I'M VERY ANGRY
No, I would not recommend this to a friendNot quite perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really slow and takes a lot of time to set up correct since it doesn't detect non standard photo paper only hp brand photo paper
No, I would not recommend this to a friendBe careful.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I will have to return this. The setup was very difficult and then I got a message that it only printed PDF files. It also would not copy. I tried everything and then contact HP support. After they tried several things to fix the problem, they said it was defective. I had had several HP printers and am disappointed with this.
No, I would not recommend this to a friendBig Mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a mistake. I had trouble since I first set it up. I continued to try to troubleshoot and work through the problems I was having. Specifically, it would not link to my computer for color printing. I could make copy colors but not print in color from the computer. And then after no more than 6 or 8 pages the ink cartridges it came with ran out. So I put new cartridges in. After no more than 8 or 10 pages it quit printing again. So time consuming and frustrating. I should have sent it back immediately. I finally give up on it. So I go on-line to process the return and now they say I'm a few days over their 15 day return dead line. Really? You think I'm going to be buying again from Best Buy? What a mistake!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Don't Recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was good in first few months , there stated having problems with ink flow
No, I would not recommend this to a friendI not sure if a I recommended it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I being having some issues with this printer, some times the printer get disconnect or the scan is not working
No, I would not recommend this to a friendPrinter is ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the time it won't print wirelessly. I finally had to hard wire it to get it to work. Still looking for a reliable printer.
I would recommend this to a friendDisappointed in Packaging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer came with out the ink cartridges!! I had to go and buy them in two different stores it was very disappointing .
No, I would not recommend this to a friendDOES NOT SUPPORT LEGAL FUNCTIONALITY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I order this printer because it was an ALL-IN-ONE with Scanning, Fax, Copy and Print. In the specification sheet online it states that it supports letter, legal and photo paper. I needed this printer to scan, copy and fax legal documents to my attorney. I received the printer, unloaded it, set it up and began scanning documents only to realize that you cannot scan, fax or copy legal documents. You can PRINT those legal documents that you personally draft but that is it. So I am very disappointed in the product. It should say specifically in the specs that it does NOT work for scanning, faxing or copying legal size documents. In all the information around the product does it state that legal documents cannot be printed, faxed or scanned. It DOES say that it support letter and legal paper. To me that was the kicker. Don't say a printer supports something when it doesn't.
No, I would not recommend this to a friend