Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Good system
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer setup is confusing, the ink cartridges will start costing more if you print in color also. Control screen is confusing
I would recommend this to a friend- Cons mentioned:Paper tray
Why?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item in front of the paper tray is not easily removed. Why is it there?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered difficulty with the paper-feeding features of your printer. I can’t tell from your review just what you’ve encountered or how it has caused trouble, but I want to help you learn more about the device and get it working to your satisfaction, so I’ll direct you to some resources aimed at making that happen.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/9073160
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP Envy Photo 7855
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't fax out as the old one did. I loved the first printer (Like tgis) that I had. Just not as happy with this one.
I would recommend this to a friendPrinter
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HP has done it’s job but not without hiccups still working so pretty much what I expected from this lvl printer.
No, I would not recommend this to a friendgood bye
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not very happy with this product and doubt I'll buy another besides getting assistance from ANYONE was a chore.
I would recommend this to a friendAlways goes offline
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is always going offline and have to reinstall on laptop. Other than constantly having to reinstall printing is good
No, I would not recommend this to a friendSo far so good, but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is making a noise with every print. It sounds like grinding gears, but I can find anything grinding... we have our fingers crossed
No, I would not recommend this to a friendWorst Printer and Service Ever!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest piece of crap I have ever purchased...and the service is no better, I have been closing the paper draw only to hear- "load paper" in draw. I add paper, change paper, check paper and again and again I get the message. I try to call HP (ha..try to fine the number) and the replace the unit after hours on the phone. The replacement finally arrives - following the erroneous instructions I LOAD THE BLACK INK CARTRIDGE (WHICH I HVE DONE 10 TIMES IN THE PAST- and a continuing error to reload the ink cartridge!!! It only goes in one way- another bad machine. BUY ANY OTHER BRAND!!!!!!
No, I would not recommend this to a friendDo not waste your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Will not stay connected to wifi HP can not help.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Erica.
I'm sorry your printer has failed to maintain a reliable wireless connection, and that you’ve not received the support you need. I can certainly understand why that would be a troubling combination. I want to help you remedy this problem, so I’ll direct you to some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9073160
I can’t tell from your review what means you used to reach HP, whether phone or our online support system. Regardless, if you’ve not done so already, if the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Print quality good but noisy and no warning when i
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Print quality good BUT very noisy and no warning when ink level low just stops printing!
No, I would not recommend this to a friend Printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have numerous issues with this printer. It is always offline. I've always had HP printers but this might be the last.
No, I would not recommend this to a friendonce again did not have my total order.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still without the remaining order that they did not have after i went to pick up. 2nd time in past month this has happen!
I would recommend this to a friendNone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok just had hard time setting up. There was no one I could call to help without having to pay for the help.
I would recommend this to a friendDoesn't seem to last long, pretty disappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it was okay, I only used it once in a while. After only one month of no use, it looked as though the ink was fading because the print quality was so bad. I then got new ink because I thought that was the issue. It did the exact same thing. Now it just doesn't work at all. Ill update this if I ever get it to work again
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints of poor quality, and that now the device doesn’t work at all. It’s no surprise that you’re exasperated here, considering you made attempts to remedy the problem without success. I want to help you resolve this situation, so I hope the resources listed below will guide you to that end.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including when color or black ink – or both – does not printing properly or at all. Find that guide here:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Directions not good, no cd included in box?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to spend a lot of time on line to find directions and app to download, HP virtual help not helpful for my problem.
No, I would not recommend this to a friendGlitches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It prints a line on each page and then pauses printing then stops. Then I need to restart this printer.
No, I would not recommend this to a friendWorks great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like every other printer on market. They sell it cheap and then the refill cartridges are expensive and the don’t last long.
No, I would not recommend this to a friendFragile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement of exact same model I had previously. My old one was just over one year when removing a paper jam according to their instructions damaged it. These are very fragile and I asked a repair shop about it and they said they don't even make replacement parts for them.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Dona,
This is so upsetting to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Please remember that you can always contact us. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
Bought to replace another one.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Larger than you think and very noisy. Need to go online to get directions to print. Scans are impossible to figure out!!
No, I would not recommend this to a friendHP printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great printer. Paper tray is way too small and ink does not last long at all.
No, I would not recommend this to a friend