Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Needs rebooted a lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you dont print a lot, then this printer seems to disconnect itself a lot of times
I would recommend this to a friendHow to connect to my wifi computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need support on how to connect the printer to my laptop
No, I would not recommend this to a friend- Pros mentioned:Print quality
Not a great printer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer when it works. 6 months after warranty expired the print heads totally blanked out. Cleaning repeatedly did not solve the problem. HP sends a message they no longer support my printer
No, I would not recommend this to a friend So so printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We hardly use this printer now. uses too much ink and it runs out quick
No, I would not recommend this to a friendNot A Very Good Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got this printer it worked great After about 2 months I couldn't get the wireless to work. I have to use the cable to hook up to my computer. It will not connect to my phone. And for the last 3 months when I print something from my computer. There are sometimes lines throughout the ink as it's printing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
While it's great to hear that the printer was working well for the first 2 months, I'm so sorry that you've been seeing some issues with wireless connectivity and off-quality prints. I understand this is affecting your ability to print reliably, so I'd love to see how I can help resolve this for you.
First, I suggest taking the recommended steps in this 'Offline Printer' document:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
As a supplement to that, this link will guide you through solutions for a wide range of other wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
Then, with what you've described, it sounds like the lined prints can be attributed to a print quality issue. That said, the following document should help provide some improvements: support.hp.com/document/c05541385
If these complications persist, please contact us for support. We would be more than happy to explore other solutions with you. You can get in touch anytime via your preferred method here: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Works great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer works great! The down side is that the ink is super pricey!
I would recommend this to a friendHP Envy Photo Printer. Uses ink to fast.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed how few colored photo pictures you can print before running out of expensive ink,,,,, After purchasing this printer and making many calls and being on hold for over an hour each time, I still cannot get a tech to help me understand the printers other functions,,,
No, I would not recommend this to a friendHaving problems setting up wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are probably just not savvy enough but if we study it, maybe we can figure it out.
I would recommend this to a friendDon’t buy this printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen for inputting details is too small and several of the letters do not work. When you try to select certain letters, and even the “.com” it selects everything around it but not those letters. It makes it much to cumbersome when trying to scan. Also, it doesn’t allow you to save your email address so you don’t have to type it in every time. I’m wondering if I just got a bad one or if they are all this way. I’m considering returning this item.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Treasa.
I’m sorry to hear that you’ve encountered such difficulty with your printer. The inputting dilemma you describe sounds downright maddening, not to mention the need to enter your email address every time. I want to help you resolve this situation, so I’ll suggest a resource and provide some information I hope will make that happen.
I can’t tell from your review what’s causing this performance, but I believe it deserves further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Enjoy using the printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes I need to restart the printer in order for it to print. Annoying
I would recommend this to a friendDecent printer for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job. Plus it has a fax so hard to beat for the money
I would recommend this to a friendOkay home printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Main complaint is that it constantly kicks me off WiFi and I have to reset
I would recommend this to a friendWorking ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working ok took more time than I expected to get to work with my computer
No, I would not recommend this to a friendMultiple Problems
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I start? I am on my 3rd replacement. First one quit printing after a couple of weeks. Spent almost 2 hours with the help desk. They sent me a replacement which only printed and copied red right out of the box. The next replacement which I am using now wastes more time, paper and ink than is acceptable. And most of the time when I send a print from my windows laptop, I get an error message the it cannot print. After a while, it may actually print all or part of the document. I have become an expert at reloading software to no avail. I am very patient but since I bought this thing 9 months ago it has done nothing but frustrate and disappoint me. I have owned 2 HP printers before this one but I'm done. It is going out for trash and I'm buying a Canon.
No, I would not recommend this to a friendok printer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it tends to be finicky and not want to work all the time
No, I would not recommend this to a friendHP printer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another printer, but again problems. extremely slow
No, I would not recommend this to a friendGood printer and scanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer. Not sure its the best on ink like they say.
I would recommend this to a friendAcceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product 80 percent of the time but at times t is slow to respond.
I would recommend this to a friendVery Difficult to Connect to This Printer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a Canon Pixma printer for years and loved it. When it finally died on me I decided to get the HP ENVY Photo 7855 because of the good reviews. I am sorry that I bought this every single day. It is impossible to connect to. I try to print something and it invariably says it can't find the printer or can't connect to the printer. I printed once from my phone but since then it can't find the printer anymore. We've had it for several months now and everyone in the house has the same problem, Do not buy it.
No, I would not recommend this to a friendOk printer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hp makes an ok printer. It does what it’s supposed to do.
No, I would not recommend this to a friend