Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Bluetooth useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy I bought this printer because it has Bluetooth. Bluetooth useless
No, I would not recommend this to a friendNot my favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my photo smart printer that I had for years but it just stopped working. from what I understood, this was the “upgrade.” It constantly goes off-line when I try to print from my phone as well as from my laptop. It’s actually been quite a nightmare.
No, I would not recommend this to a friendGood but not for photos
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer good and easy to set up, but poor photo quality.
No, I would not recommend this to a friendNot the best for photo copying.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printing not working well. Color not showing up. Picture out of focus and had lines through them. Also I wasn't aware the it didn't print an 8x10 picture anyway. I bought this as a Christmas gift so I needed to return it. I had no problem doing so. Staff was very helpful.
I would recommend this to a friendSo far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, this has been an ok product, a bit bulkie but its ok!
I would recommend this to a friendVery poor photo printer.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer to replace an HP Photosmart C7180 which made beautiful photo prints. That printer had 6 separate ink cartridges for black and all colors and they lasted a long time. This model has only one color cartridge for all the colors and it does a horrible job of separating them when printing. Flesh tones come out purple and greens look yellow. The cartridges don't last long and when one color is used up, the whole cartridge has to be discarded. It's useless even for non-photo color printing. Don't waste your money on this piece of garbage.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ed.
I’m sorry to hear that your printer has performed poorly regarding print quality. I understand why this would be a big disappointment as well as frustrating, especially considering that your previous HP printer had such good print quality. With that in mind, I’ll offer a few suggestions I hope will help remedy the situation.
I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Didn’t Work Long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP was my go to printer company since the 1990’s. Can’t say that anymore. The last 2 wireless printers were problematic. Intermittent connection. Constant reloading of the drivers on my devices was required. This time the auto feeder broke after a couple of weeks. I need to explore other options
No, I would not recommend this to a friendok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not a big fan of the ink program tries to limit usage significantly
No, I would not recommend this to a friendOk has its quirks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer freezes. Goes offline by itself. Touchscreen had its problems
No, I would not recommend this to a friendEnvy Photo 7855
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes through ink very quickly...kind of disappointed.
No, I would not recommend this to a friendFrustrating to use
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the past I’ve purchased Canon Photo Printers. Easy set up, clean prints, WiFi compatible. This HP Envy was frustrating from the start. Bluetooth never connected and print quality was meh. I ended up returning it.
No, I would not recommend this to a friendpoor quality printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this printer Nov 2020. It worked very well for the first year... go figure. now it has been printing such poor quality or not at all. I've owned many other HP printers, but this is the worst.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ron.
I’m sorry to learn that your printer, after working well for a year, has begun to render prints of poor quality and sometimes doesn’t print at all. I can wholly understand why this would be an unwelcome surprise. I want to help you resolve the situation, so I’ll direct you to some resources and information I hope will make that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c05541385
If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies; some buyers purchase an extended warranty that runs beyond the one year. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution.
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, our sincerest apologies.
Keith
HP Care
hp.com/support
Worst printer ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute worst printer I’ve ever owned! I’ve only owned this printer for about 6 months and the print quality went downhill fast. I’ve only printed from it maybe a total of 5 times and it prints like it is out of ink even though the cartridges are full. I’m so disappointed in this printer, it won’t even print black or color anymore all that comes out is a page full of barley seeable streaks. Don’t waste your money
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has rendered prints of such poor quality. It’s no surprise that you’re a bit shocked and frustrated, considering you’ve had the printer six months and used it only a handful of times. I want to help you remedy this situation, so I’ll provide some clarifying information as well as some resources I hope will reach that end.
First, because you’ve used the printer so few times over the course of six months, its performance could relate to its idle state between uses. For example, if a person shuts down the printer between uses but does not use the power button on the device, the printer does not “park” itself and thus leaves the nozzles that spray ink onto paper open to excess drying.
Regardless, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not as easy as I thougt it would be.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is more electronically advanced than what I was looking for.
No, I would not recommend this to a friendScans okay, a little difficult to set up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cumbersome to set up, Wish I could increase pixels on scan.
I would recommend this to a friendLoses Connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer loses contact with income frequently unless i restart it.
I would recommend this to a friendNever trust Best Buy reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, ate 2 color cartridges in 2 days, printed total 25 pages of blood lab reports. used blue and red dots on graphs. It should not have ate or used up the color cartridge that fast, barely using colors involved. No wonder why they make you feel you need to join HP Print refill co. Also when shutting it off, the out put tray does not retrack. So I returned it. I chose it because all of the great reviews from Best Buy on it, which I will never trust again. now gives me doubts of any future reviews on products.
No, I would not recommend this to a friendNice printer with Mediocre mechanical components
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice all-around printer printer/scanner but at almost exactly 14 months the ADF failed. We have only used it lightly and are on the third toner cartridge. This is truly a consumer grade printer so don't expect a long life.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Doug.
Thanks for the review and the feedback. While I’m glad you’ve liked your printer and scanner overall, I’m sorry to hear that the document feeder stopped working after you’d had it a little more than a year. It’s easy to understand why that would be quite a letdown, especially considering you’ve not used the device much. I want to help you remedy the situation, so I’ll offer some resources I hope will make that happen.
First, if you’ve not done so already, I recommend you follow the steps in this guide to document feeders that fail to pick up any paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503
If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution.
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, sincerest apologies.
Keith
HP Care
hp.com/support
Not a great printer at all.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dislike this printer a lot. I have an online business so I grabbed this printer for both shipping labels and related paperwork. It does both very poorly. I have tried different brands of shipping labels and none are very successful. I recently bought a Rollo printer to replace this printer for my shipping needs and I can’t describe how much I love that Rollo. Also, any large printing orders is a no go for this printer. Any document over 10 pages will almost always result in a jam or misprint. I have called HP and the CS wasn’t very helpful. They suggested different brands of paper which of course is something that I tried before contacting them. I’ll be replacing this unit once it’s replacement comes.
No, I would not recommend this to a friendAbout like all the others
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went back to HP because they have lasted longer than others
I would recommend this to a friend