Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Be careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have in store so had to order. Got it about four days later. Tried hooking it up but there was a major problem. Called HP service and wound up sending the unit back and had to wait to get a replacement after paying an additional $25
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I'm very sorry for the inconvenience of having to return the printer. I hope the replacement is everything you were hoping for!
Just to clarify, HP does not charge for support and returns on printers within the warranty period. What you paid was probably expedited shipping.
Remember that you can always get assistance from our support team: hp.com/contacthp
Mary
HP Care
hp.com/support
- Pros mentioned:Ease of use
printerhp printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP envy photo printer 7855 its a lot better printer than my last one. much easier to use and I like getting help with HP help desk
I would recommend this to a friend Broke within a month!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer was working fine but then kept getting paper jammed only 3 months after using it called HP they said it was because I was using cardstock paper even though the printer says it can handle up 75lbs cardstock since it was under a year the manufacture (hp) provided me with a replacement a refurbished printer that came broken. I would not recommend HP I have never had this issue with any of my cannon printer.
No, I would not recommend this to a friendPOOR QUALITY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd HP printer I bought where the ink dosent print as it should. It has a slight shadow effect each time. Tried different inks. Different paper, all the maintenance tricks etc. BS
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This HP is replacing my older model, set up was easy but every update brings issues, have had to uninstall and reinstall 3x in less then a month. Definitely dont recommend this model.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Jo,
While I am pleased to hear the setup process was easy, I am sorry to hear you've had issues after updates.
It wasn't clear what the exact problem was, but I definitely recommend trying our HP Print and Scan Doctor tool: support.hp.com/us-en/document/c03286146
Otherwise, you can always get assistance from our support team here: hp.com/contacthp
Mary
HP Care
hp.com/support
Subscription model is bad for Customers
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rest of the thing are good about printer except the subscription model. It is waste of money to have subscription even though you are not using it.
No, I would not recommend this to a friendBlack cartridge skips
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black Ink cartridge keeps skipping I replace it about every 2 months and the old cartridge shows full but it ends up skipping.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has produced prints of poor quality when using black ink. I can certainly understand why seeing this problem recur would be aggravating. I want to help you out of this dilemma, so I’ll provide some resources aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer does not recognize photo paper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer does not recognize there is paper loaded when I insert 4x6 photo paper. That is the main reason I bought the printer and I am unable to print the pictures I need to print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to recognize 4-by-6 photo paper when you load it. I can understand why that would be terribly disappointing, especially considering photo printing is the main reason you got the printer. With that in mind, I’ll offer some resources and information I hope will help.
First, I recommend you follow the steps in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worst Printer in the Industry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer did not last me a year. The ink level was not close to full and the printer would not print the color correctly. The troubleshooting did not work and I had the printer replaced. The replacement stopped working six months later with the same issue but also makes random noises. This was considered HP's top of the line printer but I consider this the worst printer I had encountered. Same issue that can't be fixed even with new ink. I took the printer back and will never buy a HP printer.
No, I would not recommend this to a friendHP crap printer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst printers to use with a MacBook that I have had. It continually loses connection and I have had to have it replaced by HP once due to print quality issues. Now Best Buy is not even willing to take it back even though I purchased the 4 year protection plan! I need this printer for my home business and I cannot afford to have it out of commission.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had such a bad experience so far with your printer. It’s no surprise that you feel put off, considering you exchanged one printer because of a print-quality problem only to get one with a connectivity issue. I want to help you get the device working properly, so I’ll direct you to some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
too much trouble!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you own a Mac desktop, don't buy this printer. It doesn't seem to easily match up with it and then you need to add special apps for it to work. It still didn't work after all that, so I was using a printer with delayed printing and could not print from my phone (Motorola). 2 days and three and a half hours on the phone, I am returning it. Now the touch screen is locked up and the printer cartridges can't be switched because they don't go into place when you open up the top of the printer.
No, I would not recommend this to a friendWORST MISTAKE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE MOST UNINTUITIVE PRINTER I HAVE EVER PURCHASED. PRINTING VARIOUS SIZE PAPER/CARDS/ENVELOPES IS LIKE PULLING TEETH RATHER THAN GETTING A NICE PRINT YOU GET ERROR AFTER ERROR INSTEAD. WASTED AND EVENING TRYING TO GET THE THING TO PRINT INVITATION ENVELOPES TO NO AVAIL, NOW I AM GOING TO HAVE TO CALL SUPPORT AND TRY TO FIGURE IT OUT OR WILL BE RETURNING TOMORROW. RECOMMENDED BY BB EMPLOYEE WON'T TRUST THEIR RECOMMENDATION NEXT TIME.
No, I would not recommend this to a friendNo 5ghz Wifi Connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return this because it would not connect to our 5ghz wifi band. When connected directly with a cable it worked great.
No, I would not recommend this to a friendSlow as molasses in January
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can take a shower by the time a page is printed! ‘Owned 4 HP printers - but never so disappointed! 2 months - can’t wait for it to break
No, I would not recommend this to a friendKicked HP to the curb
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. HP seems to have lost its edge when it comes to affordable, home, all-in-one products. Continuous loss of connectivity. Not especially user friendly when setting up. HP products used to be the King of the printers, but after replacing another HP with this one, I will never purchase another HP product. If they don't care to make quality, that's fine, there are many other options with better value, like Epson and Brother. Sorry HP, you've lost your shine.
I would recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. Your review is brief, but your frustration is clear – and wholly understandable – so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never got to see the printer in action, It would not print and I gave it away to Salvation Army.
No, I would not recommend this to a friendnot ready for public use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to switch the internet connection from one to another, I have two, each time I start to print. It will not duplex even though I make sure the print on both sides box is checked.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Fantastic printer!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic printer and I would definitely recommend it to anyone looking for a new photo printer that wants ease of use and peace of mind with it. Setup is a breeze with the HP Smart Printer App which installs on your Tablet, Phone or PC. Instant Ink is awesome if you're like me and don't want to worry about remembering to order new ink when I need it. Loading up paper is simple and it holds both photo paper and regular paper at the same time. All in all, I like the features and the print quality is great in the testing that I have done with some photos and documents. Pros: Easy Setup with App on your PC, Phone or Tablet Quiet operation Fast printing High quality photos Automatic Document Feeder Flatbed Scanner HP Instant Ink Compatible Duplex Printing Easy to use apps that have great features Wireless Cons: Combined Color Cartridge (CMY) No Expanded Ink Colors (not a huge deal as it prints good but would make it print even better than it does)
I would recommend this to a friend Worst Printer I've ever had.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't open it until COVID started and so I missed the return window. Worked poorly for about a month and then hardly worked at all. I tried replacing the ink and still everything came out printed extremely faint and streaky. Completely illegible. I bought it because the salesman told me it was a great scanner and its horrible. The scans are blurry and when I run documents through the document feeder they turn out crooked and jammed and completely unusable. Worst printer I've ever had.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jannie.
I’m sorry to hear that your printer has rendered prints and scans of poor quality, and the document feeder has further damaged scans. It’s easy to see why that would add up to a tremendous frustration, so I’ll point you toward some resources and offer some information I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
I suggest that you also go through the steps in this guide to improving scan quality:
- support.hp.com/us-en/document/c05343887
You might find useful information by following the steps in this guide to document feeders that push through too many pages or fail to pick up paper:
- support.hp.com/us-en/document/c01728503
If you need further support, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Disappointing - Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer to replace another HP printer that I just could not get to work anymore. I should have bought something else. It uses the ink up way too fast compared to every printer I have ever owned. And I am constantly having problems with getting it to print correctly. My print always has missing colors or streaks. And yes, I clean the cartridges, realign the cartridges, and anything else I can find for troubleshooting. Seriously disappointed.
No, I would not recommend this to a friend