Customer Ratings & Reviews

Hi, Steph.

I’m sorry you’ve had such a dreadful time with your printer. I can wholly understand why unreliable connectivity, rapid ink use and not receiving the support you need would be quite discouraging. I want to help you resolve these issues, so I’ll provide some resources and clarifying information aimed at reaching that goal.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

Next, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.

If you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above – or if you need further assistance with connectivity – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hello there,

I'm genuinely sorry for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.

Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:

- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)

On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty

In case of further queries, please do not hesitate to contact us at: hp.com/contactHP

Kacper
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has underperformed in several ways. I can understand how connectivity trouble coupled with print quality and other issues you describe would quickly become a big frustration. Given that, I’ll offer some resources and information I hope will help.

First, I recommend using this diagnostic tool for printers that fail to maintain Wi-Fi connections:
- support.hp.com/us-en/topic/diagnostics?category=printing&issue=wireless-printer-issues

As for print quality, I suggest you follow the steps in this guide to improving print quality, including streaks, fuzzy text, and black or color ink not printing properly:
- support.hp.com/us-en/document/c05541385

Regarding the touch screen, I can’t tell whether that was a one-time issue or a permanent one, so I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I'm sorry to hear that your printer is rendering lines on some prints using letter-size paper. I can certainly see why that would be an unwelcome surprise, so I’ll point you toward some resources and offer some information I hope will help.

First, I recommend following the steps listed in this guide to improving print quality, including streaked or faded prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385

If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there,

I'm so sorry that you had a disappointing experience with the printer's photo and print quality! This is very unfortunate, especially since we always strive to provide reliable quality.

Despite the printer not working well for you, I hope that you'll allow us an opportunity in the future to help you find one that provides a more optimal experience. We would love a chance to make things right.

Chelsea
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not printed cards like it should. I can understand why that would be a big disappointment, so I’ll offer some resources and information that I hope will help.

I can’t tell from your review quite what’s happening or why your printer has not printed cards properly, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I am so sorry to hear that you received what sounds like a used printer. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.

First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. Because you expected to receive a new printer, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.

I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty

Remember you can always contact us for support whenever you need as well. We're always here and more than happy to help you. You can reach us via your preferred method at this link: hp.com/contactHP

Keith
HP Care
hp.com/support

Hi there.

I’m so sorry to hear that your printer is not performing as it should. I can understand how what you describe would be a great disappointment, especially considering you bought it to print color images. Because I believe you might yet find your intended use here, let’s see whether I can help you remedy the situation.

Compatibility issues can be complex, and from your review I can’t determine the root cause of the issue, so I recommend you contact us directly at +1 800-474-6836 so we can guide you through the setup process. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact you might have had with HP support)

We look forward to speaking with you and making this right.

Keith
HP Care
hp.com/support

Hello,

I am very sorry that the printer is not printing well. I hope to be able to help.

It seems like you have tried most of the steps recommended in the print quality documentation for your printer. It sounds like you might have empty or clogged cartridges.

With this printer, the printheads are connected to the cartridges.and it is very important to always use the power button on the printer to turn it off. That "parks" it so that the cartridge nozzles are protected from excessive drying and clogging. When the nozzles are badly clogged, the cartridges need to be replaced.

If replacing the cartridges with good ones doesn't help, please contact us. To ensure you are actually talking to an HP tech, be sure to use the contacts indicated at: hp.com/contactHP

Mary
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has experienced such frequent paper jams. You review is brief, but your frustration is clear – and wholly understandable. I want to help you get the device working to your satisfaction or otherwise remedy the situation, so I’ll direct you to some resources aimed at making that happen.

First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c05556825

You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support