Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It simply does not work. It does not recognize the new printer cartridges. Won't let me go past installation of the cartridge in the set up. Asked Best Buy if I should go get a new cartridge, that maybe the one in the box was bad. They said no, the cartridge would be good and to call the Geek Squad. But hours and hours of hold time, no Geek Squad. I'll try one more time to the Geek Squad and then return the product as it simply does not work.
No, I would not recommend this to a friendToo expensive to use
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer in hopes of making some programs for a memorial. Those were the most expensive programs ever! After having to replace the toner cartridges about 6 times to make 90 pages front and back, and the paper it wastes every time you turn it on, it was a poor investment in my opinion. The color of the product wasn’t as great as I had hoped either.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Tanya.
I’m sorry to learn that your printer used ink more rapidly than you’d anticipated. I can certainly understand why needing six sets of cartridges to produce 90 pages for a memorial service would be an unpleasant surprise after buying the device. I want to help you understand what happened and, if there’s a problem with the printer, remedy that problem.
First, I’ll point out that XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. That said, how cartridges perform in your own printer varies according to numerous factors, including the resolution of images or graphics used, how dry the air is and how absorbent the paper is.
Regardless, because your results differ so dramatically from the numbers above, I believe this deserves further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this printer and it did not work. I put ink and printer was showing error no matter what I did.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Klava.
I’m sorry to hear that your printer has not worked like it should. I can understand why installing the ink cartridges and receiving an error message would be confusing as well as frustrating, so I’ll offer some resources and information I hope will help.
From your review, I can’t tell why your printer will not recognize the cartridges, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not what I felt was told me online
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was less much less than expected, it runs out of ink after just 30 to 45 pages, and, it is not as crisp in color as I had expected, then another major issue it it does not do double sided through the Document unless one does it manually. I wish I had not purchased this item. I am totally unhappy with this purchase. I think I am or have been mislead by the website on this product as it will not work for my in home office. I would like to bring it back and fast!
No, I would not recommend this to a friendWill not print
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this printer for a little over a year and have only used it maybe three or four times, when it prints the ink is very faded, I can’t even read what it’s printing ,,I’ve done everything in Printer maintenance to fix the problem and nothing works, I even change the ink cartridges because my printer says they are empty but yet they are brand new?? Total piece of crap !!
No, I would not recommend this to a friendIt prints...that's about it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up is a pain. It prints but nothing special. Haven't tried it for photos but everything else about it is mediocre at best.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm genuinely sorry about the issues you encountered with the setup of this printer. Despite this experience, I want to assure you that it’s always our intention to provide the best possible experience with our printers to our customers. On that note, I regret that we fell short this time.
If you are still struggling with any difficulties, please don't hesitate to contact us for support. Find our official support site at: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Printer has been challenging to install.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get the Geek Squad to help get it installed twice. The Dell driver system was challenging to get connected with my computer.
No, I would not recommend this to a friend- Pros mentioned:Wireless
Awesome printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this printer. I can print from my laptop, cellphone, desktop etc.
I would recommend this to a friend Stay away
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Softwear to download and install to the computer is a nightmare. Every time I want to scan I have to install it again
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. Your review is brief, but it’s easy to understand why the need to reinstall the printer every time you use the scan function would quickly become exasperating. I want to help you remedy the situation, so I’ll offer a resource and some information I hope will reach that end.
I can’t tell from your review what’s causing the frequent need to reinstall the printer, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Absolute piece of GARBAGE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute piece of garbage. Always had difficulty connecting...always. Do not waste your time with this printer unless you want to replicate the scene from Office Space where the guy beats the printer with a baseball bat.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed poorly. Your frustration is easy to understand, considering the device has failed to maintain a reliable wireless connection and has caused you such inconvenience. I want to help you remedy this problem, so I’ll provide some resources aimed at reaching that end.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not Reliable. Stick with a Canon printer.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer stopped printing correctly shortly after a year. HP won’t even help me troubleshoot the problem because it’s out of warranty. I barely even used it and HP is clearly more interested in selling ink subscriptions than they are selling good machines. I had a much cheaper Canon Pixma that lasted several years and I only bought cheap replacement ink for it once
No, I would not recommend this to a friendNot as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer drank ink like crazy, kept loosing network connection and the printer would stop when HP software gave a low ink warning and wanted me to sign up for automatic ink delivery from HP I would have gone broke at the rate that printer used ink. Took it back and got another printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Mell,
I'm very sorry for the difficulties you encountered in terms of ink usage and wireless connectivity. We strive to provide an efficient and reliable experience with our printers, so I can certainly imagine how disappointing this was. Especially since you had to return the printer.
For future reference, anytime your printer isn't working as expected, please don't hesitate to reach out to us directly for support. We're always here and more than happy to help.
Despite the printer not working well for you, I do hope that in the future you'll allow us the opportunity to make things right and provide you with a more seamless experience. If you ever need to get in touch with us, please don't hesitate: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Second HP 7855 and it failed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first 7855 HP printer because it started printing horizontal lines and wouldn't print an entire page. It was only a couple months old. Geek Squad swapped it out for a new HP 7855 and now it's doing the same thing. There is plenty of ink, heads cleaned, maintenance done according to manufacture and it still prints with lines and faded ink. I will be returning this one and buying a different brand that is more reliable.
No, I would not recommend this to a friendThis didn’t meet our needs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately we had to return this copy machine because it was too big for our space. However, we are still looking for one that will fit us better.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on the 3rd one because the first 2 had defective software, now this one is having problems. If I need to return this one I feel after 3 tries I should get an upgrade to a different printer and it should not cost me extra money as it has already cost me money in the time I've spent bringing it out to Best Buy 2 times and now possibly a 3rd time. I will say that Best Buy and Geek Squad has treated me courteously and professionally through all this.
No, I would not recommend this to a friendInk cartridges not acknowledged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer would not recognize the color ink cartridges when installing. Returned Defective printer, Customer Service unwilling to determine if cartridge problem, I did not replace with same model as considered this maybe a possible problem with this model of printer; also same printer $100 less at competition store. Purchased replacement elsewhere.
No, I would not recommend this to a friendHands down the worst printer I've ever owned.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly jamming or spitting out extra pages or bending corners. It is a total ink hog and the ink is expensive. Connection issues, issues with the software, print quality not very impressive.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly on several fronts. It’s easy to understand why issues associated with paper jams, ink use, connectivity and print quality would be quite overwhelming. With that in mind, I’ll offer a resource and some information that I hope will help.
I can’t tell from your review what’s causing these issues or whether they’re related, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
horizontal lines
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off with horizontal lines the cleared up for 11 months. Lines back. Went and bought a Cannon all different hope we did the right thing.
No, I would not recommend this to a friendAwful printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this printer for two months and it consistently has paper jams,requires power cycling,takes a very long time to power back up and ink is already starting to smear and show signs of print head defects. Over $200 for and absolute piece of garbage and of course Best Buy isn't willing to do anything to make it right.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has experienced frequent paper jams and rendered prints of poor quality. I can readily understand why these issues, plus the power cycling you describe, would quickly become exasperating. With that in mind, I’ll offer some resources that I hope will help your situation.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c05556825
I also suggest following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Cartridges issue
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called bestbuy they missing the cartridges, but they told me this machine doesn't include a cartridges and I have to buy one by myself. I bought tow cartridges but it has never worked. I called HP, they told me this machine do has a genuine ink cartridges so that's why the printer has never worked. How do I do? Since I bought it in July, it has never worked. Bestbuy has so bad service.
No, I would not recommend this to a friend