Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Extraneous Black Bar on Printed Page
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this printer because it randomly printed a black bar down the side of a page. HP assigned me a case number and I waited for a return call but my return period approached and I had no return call. Hence the printer was returned.
No, I would not recommend this to a friendNot for pictures
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for printing documents. Terrible for printing pictures.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Gorgio.
I’m sorry to learn that your printer has rendered photo prints of poor quality. Your dissatisfaction comes as no surprise here. I want to help you remedy this problem and get photo and image prints to your liking. I hope the resources below will reach that end.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, and color or black ink not printing properly or at all. Find that guide here:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best path to a resolution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
$250 to $100 in a year! Garbage!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. A dog. I tried for a year and two sets of cartridges and never got a print that is tolerable. Buy another brand. HP does not rejects clone cartridges, does not perform, and HP paper and ink is a ripoff!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has rendered prints of poor quality despite your attempts to improve its performance. It’s no surprise that you’re exasperated after a year of doing this. I want to help you remedy this problem, so I’ll direct you to some resources I hope will make that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c05541385
If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies, and some buyers purchase an extended warranty. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution.
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, our sincerest apologies.
Keith
HP Care
hp.com/support
Difficult to find ways to load paper.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't find ink cartridges, or how to load legal size paper, how to get paper jams out of it. Not easy to operate.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm sorry to hear that you haven't had the easiest experience with the printer so far. I can assure you that's far from our intention, so I'd like to see how I can make this better.
First, here are the links where you can purchase the ink cartridges your printer takes:
- Black: bestbuy.com/site/hp-64xl-high-yield-black-ink-cartridge-black/5976503.p?skuId=5976503
- Color: bestbuy.com/site/hp-64xl-high-yield-tri-color-ink-cartridge-multicolor/5976502.p?skuId=5976502
For information on how to load paper and remove paper jams, I recommend taking a look at the respective chapters in your printer's user guide: h10032.www1.hp.com/ctg/Manual/c05634824.pdf
Please also remember that we're always here for support. We'd be more than happy to help if you're unsure of certain features or experience any complications. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
ok printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dont bother this printer has no support. and dose not print well
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has not worked well and that you’ve not gotten the support you need. Your review is brief, but your predicament and frustration are clear – and wholly understandable – so I’ll provide some resources aimed at helping you remedy these problems.
I can’t tell from your review exactly what you mean by “does not print well,” but I suspect it might be a print quality issue. If so, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If the problem persists – or if my guidance is not relevant to what you’re experiencing – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Bestbuypurchases
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to get con ected to mobile & lap top devices
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve encountered difficulty wirelessly connecting your printer to your mobile phones and laptops. Your review is brief, but it’s easy to understand why this would be quite frustrating. I want to help you remedy this problem, so I’ll provide some resources that I hope will lead to that end.
First, for a laptop, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest following a FAQ and troubleshooting guide to mobile printing you’ll find on our support site. Choose whichever one applies to your operating system:
- iOS: support.hp.com/us-en/document/c02623193
- Android: support.hp.com/us-en/document/c04024231
If difficulty persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
CAN'T PRINT DOUBLE SIDED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Double sided printing is not working. I have downloaded latest printer driver. I'm just trying to print a pdf file from my Windows laptop. I select double sided, long edge. Only prints single sided. WHAT IS THE POINT OF SPENDING MONEY ON THIS PRINTER IF YOU CAN'T PRINT DOUBLE SIDED. I also tried with microsoft word doc.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Bob,
I’m sorry to hear that the printer's duplex printing is not working as expected. I can easily see why that would be a frustrating start to owning a new printer, so I’ll offer some resources I hope will help
First of all, please visit a page on our support site that has diagnostic tools for various issues and tasks. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Kacper
HP Care
hp.com/support
Worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I have ever bought . DONT BUY! Ink runs on photos making them blurry , just really awful. WiFi and air print runs like a 1950 lawnmower,sucks. Second hp product I had to return , never again . When I tried to take it back to Best Buy they made me wait another 24 hrs because of HP requirements . Never never ever again .
No, I would not recommend this to a friendI hate this printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goes into sleep mode and doesn't come out when trying to print. I have spent endless hours changing settings with no luck. Tried using the chat online and they wanted me to pay them $5.00. The only thing HP wants is to update my ink. Send separate color and black so they can charge more, rather than sending color and black combo. I made a big mistake giving HP a second chance.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm really sorry to hear that you're experiencing an issue with not being able to wake your printer from Sleep Mode. I can definitely imagine how inconvenient this has been, especially since you've spent so much time trying to resolve this. That being said, I'd really like to see what I can do to help.
First, I just want to clarify that there are no charges for standard support while your printer is within its 1-year warranty. If you'd like to verify the status of your printer's warranty, you can do so here: support.hp.com/us-en/checkwarranty
If you are indeed under warranty, please reach out to us for support via phone. You can give us a call at +1 800-474-6836 M-F between the hours of 8 am - 9 pm ET. To expedite the process, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
If your printer happens to be out of warranty, I recommend posting this issue on our support forums. There's an active community of practiced experts that would be more than happy to help get your printer working properly. You can visit and communicate with them at this link: hp.com/supportforum
Chelsea
HP Care
hp.com/support
The price was good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The photos I printed were terrible, color bad and ink smudging from the photo paper. I returned it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm incredibly sorry that the photo quality was so poor! This is far from the customer experience that we strive to provide, and I regret that we missed the mark. While it's unfortunate that you had to return the printer, I hope that the process was easy.
In the future, please remember that you can always contact us for support. As always, we're more than happy to help you troubleshoot issues of this nature. I hope that you'll allow us another opportunity down the road to make things right. If you ever need to, you can reach us anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Waste of Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer cost $300 and it is inconsistent at best. Constantly says it needs paper even though it is loaded correctly. It doesn’t always print as it should. I wish I had just returned it. Half the time I try to use it, it doesn’t print. I have barely been able to use it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear you’ve encountered such difficulty with your printer. I can easily understand why a contradictory out-of-paper error and unreliable performance overall would quickly become exasperating. I want to help you remedy these problems, so I hope the resources below will guide you to that end.
First, I recommend that you follow the steps in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
You can also visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a role in what you describe. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, we're here for support. Please contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting or otherwise find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Broken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down on me after only having it for a little over a year... It says there is a problem with the ink cartridge I bought new ones and it says I not compatible. I have triple checked that my printers model is on the ink packages. Tried to follow help on HP site and it recommended I buy new cartridges...
No, I would not recommend this to a friendGood printer, but won't print envelopes!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP says all their troubleshooting tricks to figure out why it won't print envelopes do not work and the printer should be replaced. However, Best Buy won't let me return it, because I'm four days past the return date, despite the fact I've been trying to fix the envelope printing function for two weeks. This really sucks.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Vera.
I'm sorry to hear that your printer has not printed envelopes like it should. I can understand why that would be frustrating, especially considering you consulted HP support and learned the printer should be replaced. With that in mind, I’ll offer some information and resources that I hope will help.
Although the printer is past its retail return date, HP printers have a one-year warranty from their purchase date. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
I recommend that you contact us directly at +1 800-474-6836 so we can confirm the conclusion that the printer needs to be replaced and help you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
You did what I paid you to do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You sold me a printer - you did what I paid you to do - nothing more - nothing less As i complete this the needed fields your request for feedback becomes more cumbersome - I'm required to add a title and a display name - I don't know what the latter is. Too many required fields so my rating is a one.
I would recommend this to a friendBad quality prints and WiFi issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this printer and returned it due to the quality of prints. It is a photo printer after all. It would not recognize the wi fi and geek squad was no help. Finally got it fixed and the lines on the prints are still there. Will never by HP again.
No, I would not recommend this to a friendRegretful Purchase!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest piece of junk I ever purchased! I tried printing from a normal printer cable to my PC to no avail! It seems all printing is controlled by the online printer APP and it's horrible as the wifi has to be changed in order to print. I would not recommend this product to anyone!
No, I would not recommend this to a friendStopped working after just a couple of months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited after I purchased this printer only to have my hopes dashed. It just stopped working after only a couple of months. I caught it on sale at a ridiculously low price and now I know why. Since Geek Squad does not repair printers, I had to return it and buy another much more expensive printer.
No, I would not recommend this to a friendPrinter paper tray issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review it fairly since it did not work upon set up. It gave a paper Jan error but no paper was moved. After trying many different troubleshooting steps with HP they decided it would was a physical problem with the printer that was not repairable at that point and is sending a replacement.
No, I would not recommend this to a friendCannot handle printing text only documents
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints absolutely abysmal quality (genuinely illegible) documents at anything less than 1200 dpi, but the 1200 dpi option randomly disappears. Which means this printer can only sporadically even print a legible document, and even then only on an ink wasting setting. This paperweight is overpriced.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Teddy,
I'm so sorry to hear that you've had a disappointing experience with the printer's print quality. It's always our intention to provide the best possible quality, so I regret you feel that we didn't deliver here. I can fully understand your disappointment and I'd really like to see how I can help resolve this.
To resolve the poor print quality issue I would recommend making sure that you go through every step in the document listed below before the next time you try to print:
- Poor Print Quality Fix: support.hp.com/us-en/16647044/document/c05541385
Afterward, I would recommend trying our "Print and Scan Doctor". This is a free tool that is able to diagnose what kind of issue you are dealing with and provide a solution for it. To access this tool use the link below:
- HP Print and Scan Doctor: support.hp.com/us-en/topic/printscandoctor
If the issue persists, please contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Hope this helps!
Kacper
HP Care
hp.com/support
always loses connectivity
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this printer gets me so mad but when it works its great and it scans fast too.
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
While I’m glad to hear that you like your printer and its scanning speed, I’m sorry to hear that it often loses connectivity. It’s easy to understand why that would quickly become frustrating, so I’ll offer some information and resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support