Customer Ratings & Reviews

Hi there.

I’m sorry to hear that a cartridge issue and a lengthy session of phone support stood in the way of getting your printer working. I can clearly understand why that would be a dubious beginning, but because we aim to provide a reliable experience with our printers and support, I’ll try to offer some helpful suggestions.

First, to learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160

For additional help, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com

Keith
HP Care
hp.com/support

Hi there,

I am so sorry that the printer stopped working after only 9 months! This is very disappointing to hear about, especially since we always strive to provide longlasting reliability with our printers. With that said, let's see how I can help fix this for you.

As I'm not too sure about the underlying cause of these issues, what I’d recommend is reaching out to us for support. We’d be more than happy to work with you on resolving this. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)

We look forward to making this right!

Chelsea
HP Care
hp.com/support

Hi, Ally.

I’m sorry to hear that your printer has performed so poorly for you. I can wholly understand your feelings of regret, seeing that you go through extensive troubleshooting whenever you need to use the device. I want to help you remedy this situation, so I’ll direct you to some resources aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties, which I suspect might underlie the unreliable performance you describe. Otherwise, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer stopped printing like it should. I can’t tell exactly what you mean in your review by “operating but not printing,” but I suspect it might be processing paper but not delivering any ink. Regardless, I’ll provide some resources I hope will help you resolve the problem.

First, if you’ve not done so already, I recommend following the steps listed in this guide to improving print quality, including when color or black ink – or both – doesn’t print properly or at all:
- support.hp.com/us-en/document/c05541385

If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution.

If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum

I hope this helps and, again, sincerest apologies.

Keith
HP Care
hp.com/support

Hi, Jackie.

I’m sorry to hear that your printer has stopped printing in color like it should. I can easily understand why this would be a puzzling and frustrating occurrence, so I’ll offer some resources and information that I hope will help.

First, I recommend following the steps listed in this guide to improving print quality, including color or black ink not printing properly or at all, faded or streaked prints, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385

If the issue persists, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.

For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160

I also suggest you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP

Keith
HP Care
hp.com/support

Hi Lenny,

I'm so sorry that the printer stopped working for you, especially as it was meant to replace the first printer with the same issue. We always prioritize providing a reliable experience with our printers, so there's certainly no excuse for it. To that end, I assure you that we’ll do everything we can to make this right.

I hope you'll consider reaching out to us for support, because we would love to troubleshoot any issues or arrange for a replacement under warranty. We’d be grateful for another opportunity to work through this with you. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To speed up the process, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)

We look forward to making this right and, again, my sincerest apologies.

Chelsea
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer had connectivity and paper jam problems, and that your replacement unit is two weeks overdue. I can understand why that would be a big frustration, so I’ll offer some resources and information that I hope will help.

I suggest that you contact us directly at +1 800-474-6836 so we can check on the status of that replacement printer. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hello there,

I’m sorry to hear that you received a printer in such a bad condition. It’s easy to understand why that would be a great disappointment. With that in mind, I’ll offer some information that I hope will help.

I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support

I'll also mention that HP printers have a one-year warranty from their purchase date, so there’s a chance that you can make use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Kacper
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has stopped working properly. I can understand why that would be quite frustrating, especially considering you’ve had problems with two others of the same model, so I’ll offer some resources and information that I hope will help.

I can’t tell from your review what issues you’ve faced or what remedies you might have tried, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support