Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
HP ENVY 7855
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit worked great for 9 months then died. Don’t know whats wrong with it. Can't turn it on.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I am so sorry that the printer stopped working after only 9 months! This is very disappointing to hear about, especially since we always strive to provide longlasting reliability with our printers. With that said, let's see how I can help fix this for you.
As I'm not too sure about the underlying cause of these issues, what I’d recommend is reaching out to us for support. We’d be more than happy to work with you on resolving this. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right!
Chelsea
HP Care
hp.com/support
Horrible printing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this device twice and both times I have had the same issue with printing. I had done everything to try to fix the device even called Total Tech support but nothing. I took it back and got a different brand. I have owned HPs printers for over 10 years but something always happened. I was very disappointed.
No, I would not recommend this to a friendBest Buy has replaced it several times...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have printed documents a few times and hope this one works out for me.
No, I would not recommend this to a friendproblem printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer had tech problem and couldn't be fixed by the geek squad so it was retu ned
No, I would not recommend this to a friendHp printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought Hp printer within a month It messaged me I’m out of ink I bought more ink one week I’m out of ink I switched printer for another this one is not printing in color l use this printer for personal use Only not using it on a regular bases, what’s wrong with it I do not know Purchased 05/26/2020
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jackie.
I’m sorry to hear that your printer has stopped printing in color like it should. I can easily understand why this would be a puzzling and frustrating occurrence, so I’ll offer some resources and information that I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including color or black ink not printing properly or at all, faded or streaked prints, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If the issue persists, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Stay away!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I've ever purchased. I don't print often, maybe once a month and each time I have to go through 15-20 minutes of diagnosis to get it to print. I've tried it with multiple computers. This is just a really terrible printer. I regret purchasing it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ally.
I’m sorry to hear that your printer has performed so poorly for you. I can wholly understand your feelings of regret, seeing that you go through extensive troubleshooting whenever you need to use the device. I want to help you remedy this situation, so I’ll direct you to some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties, which I suspect might underlie the unreliable performance you describe. Otherwise, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I remember a time when Printers just worked.......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing...........................................................
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160
I also suggest you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Do not recommend HP for printers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP ENVY Photo 7855 is the second HP printer we purchased in the last three years which malfunctioned within a year. Fortunately this time we purchased the service agreement and were able to get our money back. Do not rec HP Printers. I print my documents at the library = a piece of mind - stress free.
No, I would not recommend this to a friendWorst Printer I Have Ever Had!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd HP ENVY Photo 7855 I have had in 2 weeks. Each of the 2 printers stopped printing Cyan and Yellow after 1 week. I went through the "Clean Cartridges" process 5 times for each printer, and that did NOTHING to correct the problem! Will be returning this 2nd one also, and the go with a non-HP brand!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Lenny,
I'm so sorry that the printer stopped working for you, especially as it was meant to replace the first printer with the same issue. We always prioritize providing a reliable experience with our printers, so there's certainly no excuse for it. To that end, I assure you that we’ll do everything we can to make this right.
I hope you'll consider reaching out to us for support, because we would love to troubleshoot any issues or arrange for a replacement under warranty. We’d be grateful for another opportunity to work through this with you. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To speed up the process, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right and, again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this printer for a little over a year and it no longer works. It's still operating but not printing. I'm not low on ink. I've tried to troubleshoot multiple ways and it's just not working.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped printing like it should. I can’t tell exactly what you mean in your review by “operating but not printing,” but I suspect it might be processing paper but not delivering any ink. Regardless, I’ll provide some resources I hope will help you resolve the problem.
First, if you’ve not done so already, I recommend following the steps listed in this guide to improving print quality, including when color or black ink – or both – doesn’t print properly or at all:
- support.hp.com/us-en/document/c05541385
If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution.
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, sincerest apologies.
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
My fave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my absolute favorite printer. I got years of constant use out of it. It was quiet, printed fast, and photo print quality was great. I wish it was still available, I'd definitely but it again.
I would recommend this to a friend Poor Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only a month and a half after purchasing this printer, the screen went blue and displayed an error message. After spending 2 hours on the phone with HP, they agreed to send a replacement printer. Of course, to get it in less than 10 days, there was an expedited shipping cost.
No, I would not recommend this to a friendWorst printer experience every
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is AWFUL... will not connect to the internet paper keeps jamming Best Buy wouldn't let me return it HP said they were overnightng me a replacement 2 weeks ago WORST CUSTOMER SERVICE EVER Absolute horrible experience, trying to work from home due to Covid and got absolutely screwed
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer had connectivity and paper jam problems, and that your replacement unit is two weeks overdue. I can understand why that would be a big frustration, so I’ll offer some resources and information that I hope will help.
I suggest that you contact us directly at +1 800-474-6836 so we can check on the status of that replacement printer. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
DEFECTIVE PRODUCT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAD TO RETURN 2 OF THESE. BECAUSE ONE WOULD NOT ACCEPT TRIAL INK CARTERIDGES. AND NEW REGULAR ONES, EITHER. WHEN TRIED TO INSTALL 2ND ONE QWERTY KEYBOARD WOULD NOT ACCEPT ANY INPUT SO I COULD CONNECT THE WIFI. I AM DISABLED SO A VERY BIG DEAL FOR ME TO RETURN THE DEFECTIVE PRODUCT.
No, I would not recommend this to a friend- Pros mentioned:Print quality
The same HP experience - the 'could be' effect
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ENVY Photo 7855 is an absolutely beautifully designed printer, and this has become a staple with HP. It has all the features you expect from an all-in-one, even the dated, but dutiful fax machine. Well, I pull it out of the box, remove all the tape and restraints, then power it up for setup. The instructions are very straightforward and simple to follow, and I love that HP offers software and setup via any device - hello, everyone doesn't want to setup everything using their phone. Here is where the problems begin for me with HP printers. The setup process was not without hiccups, halts, and confusion. The printer didn't move through the process as seamlessly as expected - I waited until I thought it was finished, but was it. These problems also translate to issues with the printer when in operation. I had the printer go crazy at one point. It was sitting idle, and all of a sudden began flashing every light on the front panel and displaying an erroneous list of error boxes. SMH! This has been my problem with every HP printer I have owned - software issues. Whether it has been wifi inconsistencies, networking issues, print driver issues, etc., I have had a history of software issues using their printers. As far as printing performance, it is second to none in its class. I mean, it really does an excellent job at both printing quickly and producing great looking documents, as well as gorgeous photos. I love the way feeder tray holds both primary paper and photo paper - very convenient. I also admire the flexibility offering printing from devices seamlessly. All in all, this is a printer that could be recommended on print quality alone, but the importance of software consistency in today's world cannot be ignored. It's basically a 5 star printer with 1 star software. The software design is there, but it's too buggy and inconsistent.
No, I would not recommend this to a friend Ugh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not only was this an open box item which wasn’t disclosed, it had already been registered to somebody else and half of the ink has already been used. There was none of the protective plastic over the machine, ink cartridges were installed, and the instructions were missing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that you received a printer in such a bad condition. It’s easy to understand why that would be a great disappointment. With that in mind, I’ll offer some information that I hope will help.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support
I'll also mention that HP printers have a one-year warranty from their purchase date, so there’s a chance that you can make use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst ever. Do not buy. Setup is way more complicated than necessary. Requires apps and account setup just to print from computer to printer. No plug and play w usb. Wifi setup is ridiculous. I’ve set up literally hundreds of printers and work and home, and this is the worst by far.
No, I would not recommend this to a friendWorst printer I’ve ever had!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always said out of paper when the tray was full, connection issues, always having to reboot. Spent hours on the phone with HP with no help! Never could get someone that spoke english on the phone. I’ll never but a HP product again.
No, I would not recommend this to a friendNot a fan.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned three of these 7800 HP printers. They all broke down.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has stopped working properly. I can understand why that would be quite frustrating, especially considering you’ve had problems with two others of the same model, so I’ll offer some resources and information that I hope will help.
I can’t tell from your review what issues you’ve faced or what remedies you might have tried, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
DO NOT BUY THIS PRINTER
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will keep this short. I bought this printer for pictures. It does an excellent job picture quality-wise. BUT..it consumes the multi-color ink at an incredible, ridiculous rate. I am not getting even 1/3 the pages HP says the each ink reservoir should provide. I should have stuck with Canon.
No, I would not recommend this to a friend