Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Horrible printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had several hp printers.this one is junk. I’ve been working with someone at HP but no one can figure it out. When I print one page at a time its fine but when I print numerous pages most of them print 3/4 of a page and then print the bottom 1/4 on a second page. It’s so frustrating
No, I would not recommend this to a friendDO NOT BUY THIS PRINTER
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will keep this short. I bought this printer for pictures. It does an excellent job picture quality-wise. BUT..it consumes the multi-color ink at an incredible, ridiculous rate. I am not getting even 1/3 the pages HP says the each ink reservoir should provide. I should have stuck with Canon.
No, I would not recommend this to a friend- Pros mentioned:Print quality
The same HP experience - the 'could be' effect
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ENVY Photo 7855 is an absolutely beautifully designed printer, and this has become a staple with HP. It has all the features you expect from an all-in-one, even the dated, but dutiful fax machine. Well, I pull it out of the box, remove all the tape and restraints, then power it up for setup. The instructions are very straightforward and simple to follow, and I love that HP offers software and setup via any device - hello, everyone doesn't want to setup everything using their phone. Here is where the problems begin for me with HP printers. The setup process was not without hiccups, halts, and confusion. The printer didn't move through the process as seamlessly as expected - I waited until I thought it was finished, but was it. These problems also translate to issues with the printer when in operation. I had the printer go crazy at one point. It was sitting idle, and all of a sudden began flashing every light on the front panel and displaying an erroneous list of error boxes. SMH! This has been my problem with every HP printer I have owned - software issues. Whether it has been wifi inconsistencies, networking issues, print driver issues, etc., I have had a history of software issues using their printers. As far as printing performance, it is second to none in its class. I mean, it really does an excellent job at both printing quickly and producing great looking documents, as well as gorgeous photos. I love the way feeder tray holds both primary paper and photo paper - very convenient. I also admire the flexibility offering printing from devices seamlessly. All in all, this is a printer that could be recommended on print quality alone, but the importance of software consistency in today's world cannot be ignored. It's basically a 5 star printer with 1 star software. The software design is there, but it's too buggy and inconsistent.
No, I would not recommend this to a friend Poorly designed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly designed I had two of this model and had the same paper jam problem with both. Asked Geek Squad to come and repair and because of the Covid virus they never came out. Their comment was for me to change the type paper. Now I see where they ARE NOT RETURNABLE, VERY DISAPPOINTING.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Al.
I’m sorry to hear that your printer has experiencing paper jam problems. I can understand why that would quickly become frustrating, especially considering you had the same problem with two printers, so I’ll identify some resources and offer some information that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including paper jams. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You might also benefit from following the steps in this guide to troubleshooting and avoiding paper jams:
- support.hp.com/us-en/document/c05556825
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to print about eight 8 x 10 pages and it stopped working. The indicator stated paper jam. All areas checked and there was no paper jam. I tried to reset the machine, unplug it, restart it etc. No luck! Very disappointed! I give it a ZERO!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Robjn.
I’m sorry to hear that your printer stopped working so soon after you got it. The disappointment you express is certainly understandable, considering you printed eight pages before getting a paper jam error message that you couldn’t clear even though no jam exists. I want to help you resolve this situation, so I’ll suggest a resource and provide some information I hope will make that happen.
I can’t tell from your review what’s causing the paper jam message or why you can’t clear it, but I believe it deserves further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
It jammed and misfed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spend a few more bucks and buy the HP OfficeJect 8720 Pro It is worth the extra moey.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am so sorry that you've had a bad experience with this printer. This is not what we hope will happen to customers!
If you have set the paper guides precisely and all that, many times it is the paper itself that is causing the jams. A small ripple or lots of humidity can cause the paper to not feed correctly. There are some tips about how to avoid problems here: support.hp.com/us-en/document/c04518237
For any other concerns, you can always contact HP Support at: hp.com/contacthp
Mary
HP Care
hp.com/support
Not great.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this printer again. Poor quality printing.
No, I would not recommend this to a friendvery easy setup, nice features
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, right off the bat, I have to say that this is by far the easiest printer setup process I've ever done!. Whats in the box: not much. The printer, some small in cartridges, and some setup guides. Features: Quite a few. Wifi, bluetooth, USB ports, ADF feeder, flatbed scanner, separate photo paper tray, fax (who faxes these days?) Setup: like I said, VERY easy! I've set up many a printers in my days, and this one is a cakewalk. You plug it in, put the ink in, goto 123.hp.com and type in what kind of printer you have....and via magic (or low power bluetooth.....) it does everything else. No clumsy wifi setup on the printer itself, no searching and digging for software....it just does it for you. I have both mac and PC at my house, and it worked flawlessly on all of them to get it set up and running. There is also an Android and iOS app that allows you to to printer settings and print photos as well. Use: I noticed that when printing a picture from my iPhone via AirPrint, the crop was WAY off. Once I printed from the HP app on my phone, it worked just fine. The scanner works very quickly, with nice results. The printer is plenty fast, and doesn't do many "noise of my people" noises when you would like to print....it just prints. Cons: It comes with small in cartridges, which forces you to get new ones fairly quickly. This printer does have the new instant ink features, and I am signed up, but haven't received new cartridges yet. I'm not sure about the value of instant ink...but it seems ok (basically $3.99 a month for the cheapest one, and you get new ink when the printer says you need more ink. You can print unto 50 sheets per month with this package). Of note: it was making a very loud grinding noise when I first started using it. I opened and closed every compartment I could think of, and the noise went away. The printer only has a tricolor ink, and a black ink. So once the tricolor runs out of a single color, you have to get an entire new cartridge. Photo print quality is not bad. Not the best, but not the worst either.
I would recommend this to a friendUses too much ink
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculous how often I have to replace the ink in this printer.
No, I would not recommend this to a friendReturned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had many issues having to reboot the printer. You have to unplug it and wait for the internal battery to drain to reboot. After having to reboot numerous times to work I returned it. Not happy with a printer that won't connect via wifi to work
No, I would not recommend this to a friendPRINTER PROBLEMS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to install it and there is no power cord. How is it supposed to work? This is ridiculous. I have been waiting to get a new setup for my desk area and didn't want to put the printer out until it was ready. Now I can't use it and I can't return it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer arrived without the power cord. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.
Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
If you need to, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Kacper
HP Care
hp.com/support
ok printer for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prints fine from the computer, but scanning to email or computer takes FOREVER!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
While I'm happy to hear the printing functions of the printer are working well, I'm very sorry to hear that you're experiencing some slowness with scanning. I can definitely imagine how inconvenient this would be, so let's see what I can do to help remedy this for you.
While scan speeds vary based on the complexity of a document, you certainly shouldn't be waiting an excessive amount of time. What I'd recommend is updating your printer's firmware, as this can often improve scan speed. The firmware download can be found at: support.hp.com/us-en/drivers/selfservice/model/9073160
If what I've suggested doesn't seem to improve scan speed, please don't hesitate to reach out to us directly for support. We would be more than glad to walk through further troubleshooting with you if necessary. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I've had trouble hunging the printer up wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to anything. My latopphone or iPad. Not a happy camper
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, George.
I’m sorry to hear that your printer has not connected wirelessly like it should. It’s easy to see why that would be quite frustrating, so I’ll point you toward some resources and provide some information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you still have difficulty, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Awful product!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer. The black ink stopped working just a few weeks after purchase and I couldn’t return the printer for a new one. I wouldn’t recommend this printer to anyone!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Mike.
I’m sorry to hear that your printer stopped printing black ink. I can readily understand why that would be quite a shock after only a few weeks of owning the device. I want to help you solve this problem, so I’ll direct you to some resources I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including black or color ink not printing properly – or at all:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Piece of JUNK!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a piece of junk! It makes all kind of racket when it is trying to print, and constantly saying it is out of paper, and its not! I've had HP printers for pass and never had one that was this bad, this one is not worth buying!!!
No, I would not recommend this to a friendTechnical Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner would not send items via email. We talked to HP Technical support line and they were not able to solve the problem. I looked up the same issue online and apparently it happens to a lot of people.
No, I would not recommend this to a friendWorst printer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had a printer with so many error messages. Most you could figure out a work around until the last one & there was NOTHING that worked to fix it. Very disappointed this printer only last 2 years.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed so unreliably for you. Your disappointment comes as no surprise, considering you encountered so many error messages and put so much time and effort into workarounds until you couldn’t find a fix. I want to help you resolve this problem if possible, so I’ll provide some resources I hope will make that happen.
HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. I see that you mention in your review that you’ve had the device two years, but I know that some buyers purchase extended warranties. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution.
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, our sincerest apologies.
Keith
HP Care
hp.com/support
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke. Never buy HP. Driver problems, connection issues. Works on demand next to never. 5% of the time. Perhaps if the CEO wasn't an idiot we would have a 2022 quality product here.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed so unreliably regarding wireless connectivity and software. Your frustration is easy to understand, considering the printer works only 5 percent of the time you need it. I want to help you out of this dilemma. I hope the resources below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9073160
If the problem persists – and for input on the driver issue you mention – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Unreliable cheap product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.False premise that this product would work. Doesn't print, connect says its out of paper when clearly paper is loaded. Clearly made by a foreign company or in CA. No help from HP or Best Buy. Horrible companies who are making millions off cheap product
No, I would not recommend this to a friendPoor support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer arrived without set-up cartridges. Will not function without calibrating with them first. HP support has not offered any assistance whatsoever. Last HP product I will ever purchase, buying a Canon.
No, I would not recommend this to a friend