Customer Ratings & Reviews

Hi there,

I’m sorry to hear that you’re having issues with your printer. I can certainly imagine how inconvenient it's been. Despite this impression, I assure you that we always aim to deliver the best possible experience when using our product.

Although this printer was not working well for you, I do hope that you'll give us the opportunity in the future to help you find one that suits your needs better.

We'd love to have a chance to make the better quality experience that we intended to provide from the start.

Please remember that we're always here to help, so don't hesitate to reach out: hp.com/contactHP


Agata
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has performed so poorly. I can certainly understand why repeated visits from the retailer’s tech support people and the frequent need to uninstall and reinstall the device would be exasperating. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will reach that goal.

I can’t tell from your review why your printer has not worked properly. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there,

I am so sorry that your scanner isn't working as it should be. We always strive to provide long-lasting reliability with our printers, so hearing about this is very unfortunate. That said, I'm hoping I can turn this around and help remedy this for you.

First, I recommend running our 'HP Print and Scan Doctor' general diagnostic tool, as it often resolves common scanner issues. If you're a Windows user, you can find the download for the tool here: support.hp.com/us-en/document/c03286146

Otherwise, please reach out to us so we can work through this in more detail with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP

The last thing I'd like to mention is that HP printers do also have a 1-year warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty

Chelsea
HP Care
hp.com/support

Hi there.

I’m sorry to hear your printer has rendered prints of poor quality. I can easily understand why that would be a great disappointment, so I’ll offer some resources that I hope will help.

I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hey there,

I'm very sorry to hear that you've had a less than stellar experience with the printer so far! The printer certainly shouldn't be switching networks so often, so I can imagine how inconvenient this is. I want to make sure we get this taken care of for you, so let's see how I can help.

As I'm not too sure what could be causing this issue, I recommend reaching out to us for support. We'd love to help you get this all situated, so please get in touch via your preferred method at this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hey Ernie,

I'm so sorry that you're having some difficulties with printing wirelessly! I fully understand how inconvenient this must be, so let's try a few things to remedy this.

First, this link will guide you through solutions for a wide range of wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net

If you're still unable to print wireless after this, please contact us for support. We would be more than happy to explore other options for troubleshooting. That said, you can get in touch anytime via your preferred method at this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hi, Becca.

I’m sorry that your printer stopped working and that its scan function has performed poorly. The frustration you express is totally understandable, considering you’ve had the printer only a few months. We want our customers to have better experiences than what you’ve endured, so I’ll offer a resource and some information I hope will help you remedy the situation.

I can’t tell from your review why the print function of the device is not working or what issues you’ve faced with the scanner, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Shawn.

I’m sorry to hear that you’ve not been able to get your printer set up properly. I can imagine how aggravating it must be to have a printer that won’t work yet, so I’ll offer some resources and information I hope will help.

First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, connectivity and cartridge installation. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with setup or anything else, I hope you’ll reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can certainly understand why needing to go through the process of reconnecting the printer every time you use it would quickly become exasperating. I want to help you get the device working to your satisfaction, so I’ll direct you to some resources aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Suza.

I'm sorry to hear that your printer has rendered prints of poor quality. It’s easy to understand why seeing prints that are either blurry or patchy with skips would be disappointing as well as frustrating, so I’ll offer some information and resources that I hope will help.

I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385

If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that you’ve had such a dreadful experience when attempting to get support for your printer. Unfortunately, support feedback of that nature is often linked to fraudulent companies or individuals.

There is no charge for standard support during your one-year warranty period. In case you need to, you can double-check the warranty status of your printer here:
- support.hp.com/checkwarranty

What’s more, user manuals, how-to documents, troubleshooting guides and software updates specific to your printer are available to anyone on our support site. Find those materials for your printer here:
- support.hp.com/us-en/product/model/9073160

We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707

If you need help at any point, we're always here for support. Please contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

We look forward to speaking with you and making this right.

Keith
HP Care
hp.com/support

Hello there,

I’m sorry to hear that your printer has not been reliable regarding connectivity. I can understand why that would frustrating, so I’ll offer some resources and information I hope will help.

First, I recommend visiting a page on our support site with diagnostic tools for various problems, including setup and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Kacper
HP Care
hp.com/support

Hi there.

I’m sorry that you encountered difficulty setting up your printer. The frustration you express is totally understandable, considering you spent so much time on the task. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working to your satisfaction.

If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/9073160

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties as well as cartridge installation and print quality. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with setup, connectivity or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer has performed poorly. Your frustration is easy to understand, considering you’ve needed to clean the printheads each time you use the device, and even then the print quality isn’t perfect. I want to help you out of this dilemma, so I'll suggest a resource and some information aimed at making that happen.

The printheads shouldn’t need cleaning as frequently as you describe. For this as well as print quality concerns, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support