Customer Ratings & Reviews

Hi there,

I am sorry that you are having issues to print in color. This is far from the reliable and satisfying experience we wish to offer our customers. I can understand how disappointing this must have been for you.

Although you already returned the printer, I do hope that you'll give us the opportunity in the future to help you find one that suits your needs better.
We'd love to have a chance to make the better quality experience that we intended to provide from the start.

Please remember that we're always here to help, so don't hesitate to reach out: hp.com/contactHP

Agata
HP Care
hp.com/support

Hello,

I am so sorry to know that both purchases are facing issues with connectivity. I am also sorry to know that you already returned the products.

Please, if you decide to give us a chance in the future to do things better for you, do not hesitate contacting us for advise so we can guide you to purchase the product that fits better to your needs. We will be delighted to help you through: hp.com/contactHP

We really want to keep you as a HP client!
Antonio
HP Care
hp.com/support

Hi, Chris.

I’m sorry to hear that you’ve encountered difficulty with your printer or have had a different experience than anticipated. I can’t tell from your review what specific issues you’ve encountered or what displeases you about the device, but I’ll nonetheless suggest some resources I hope will improve your situation.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, or to learn more about your printer and all its features, you can access a setup tutorial – if you still need it – as well as troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/9073160

If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link:
- support.hp.com

Keith
HP Care
hp.com/support

Hey there,

I’m so sorry for the complications you’ve experienced with faded prints. This is very disappointing to hear. We hold ourselves to a much higher standard of quality, so I do regret that we missed the mark this time. To that end, I'd like to make sure this gets resolved, so let's see how I can help.

What I'd first suggest is taking the steps in this general print quality improvement guide: support.hp.com/us-en/document/c05551101

Then, some recommendations for improving photo-specific quality are as follows:
- Be sure to use HP photo paper, as its optimized for use with InkJet printers
- Choose the 'Best Quality' option from the pop-up window when printing

If this doesn't improve the quality of your prints, please let us know so we can explore other solutions. You can reach out to us anytime via your preferred method at this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hi there.

I’m sorry that you’ve experienced difficulty scanning as well as using the HP Smart App. It’s no surprise that you’re frustrated by this combination. I want to help improve your experience, so I’ll provide some resources aimed at making that happen.

First, I suggest you consult a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section. Find that here:
- support.hp.com/us-en/document/ish_2275901-2074064-16

Next, I suggest that you follow a guide to installing and using the HP Smart App, including on the desktop/laptop operating systems Windows and Mac OS. It also has an FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hello there,

I'm genuinely sorry for all the problems the printer has been causing when it comes to printing from a laptop. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.

Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:

- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)

On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty

In case of further queries, please do not hesitate to contact us at: hp.com/contactHP

Kacper
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer ran out of black ink more rapidly than you’d anticipated. I can certainly see why that would be an unwelcome surprise. I want you to understand what’s happening with the device and remedy the problem if one exists, so I’ll try to offer some helpful information and resources.

First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.

The black XL cartridges designed for your printer have estimated yields of 600 pages, while the regular size cartridges are expected to produce 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if you were using replacement cartridges and your results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve had such a disappointing experience with your printer so far. It’s easy to see why different functionality than you’d expected, rapid ink use, and difficulty faxing and scanning would be cumbersome and aggravating indeed. I want to help improve your experience, so I’ll point you toward some resources aimed at meeting that goal.

For scanning and faxing, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640

To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/9073160

Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.

If any problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP

Keith
HP Care
hp.com/support

Hello there,

I'm truly sorry for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems. For scanning and printing, you’ll find on this page a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

Furthermore, if the issues persist, I would recommend to reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can reach us at: hp.com/contactHP

On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty

Kacper
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer has lost its wireless internet connection. I can’t be totally certain from your review, but it seems that this has interrupted the link needed to maintain your Instant Ink subscription. It’s no surprise you’re frustrated here. I want to help you resolve this, so I’ll provide some resources designed to do just that.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9073160

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support