Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Do not buy. Will not print photos.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is defective. Many reviews of the same printer from other sources on line report the same problem I am having. Will not print photos from the tray. Worked at first. Has balked every time since then.
No, I would not recommend this to a friendHP support was horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer would not recognize the cartridges supplied with the printer. It took me a whole day working with HP support to get the proper answers.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ruin printer by using instant ink.Will not work on it Wireless wasn't working.Needed to add another cable to hard wire to computer and one for printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has lost its wireless internet connection. I can’t be totally certain from your review, but it seems that this has interrupted the link needed to maintain your Instant Ink subscription. It’s no surprise you’re frustrated here. I want to help you resolve this, so I’ll provide some resources designed to do just that.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9073160
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
unhappy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My printer did not come with set up cartridges and who knew you could not set it up without them. It has been a paper weight since getting,
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Allie,
I’m sorry to hear that your printer arrived without the necessary setup ink cartridges. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment.
Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
If you need to, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Kacper
HP Care
hp.com/support
HP generally makes good printers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking printer but it would not recognize one of the ink cartridges. Best buy did make it right though. They took it back. About another one that they happen to have in stock I was lucky
I would recommend this to a friendBad printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pulled it out of the box, plugged it in, turned it on and got a jammed paper error message. Returning it for another printer
No, I would not recommend this to a friendworst printer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dislike this printer . I discarded two that I had for less than 6 months. Eats up ink and you have to replace both black and white and color.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Gigi.
I’m sorry to hear that your printers have used more ink than you’d anticipated. You don’t mention approximately how many pages you got from the cartridges or the estimated page yields, but I’ll provide some information and resources I hope will help nonetheless.
Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If the problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Doesn't print. Sorry I brought it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer doesn't print. I am really sorry a brought it. was told I needed new ink. I have only used it a few times. Like 12 times tops!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry your printer stopped printing after so few uses. It’s easy to understand why that would be quite an unwelcome surprise. I can’t tell from your review how long you’ve had the device or who told you that it needed new ink. Nonetheless, I’ll provide a resource that I hope will help you resolve your dilemma.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! Plain and simple! Best Buy doesn’t give you enough time to try trouble shooting with HP and HP is useless! Made my last purchase with both! Sitting on a $230 paperweight!
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute piece of garbage. Has always had issues. Does not print properly in any color, with any ink. Worst printer ive owned.
No, I would not recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time with his printer. It will print 4 x 6 pictures on photo paper but it will not print 5 x 7 pictures on photo paper because the paper jams 100% of the time.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Steve,
This is so upsetting to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
Cheap junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only less than three weeks and it already broke! I get that things get where in tear, but when you purchase it on October 15 and by November 8 it’s already broken it’s a poorly made
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has stopped working. Your review is brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and some information that I hope will help.
I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Horrible HP Envy Photo 7855 printer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is horrible. I haven't used a complete pack of paper and it doesn't print clearly. My aunt had a similar model and she had to get a replacement printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints of poor quality. I can certainly understand your dismay, considering the problem has showed up so early in the printer’s life. I want to help you remedy this situation, so I’ll direct you to some resources I hope will get you there.
First, I recommend following the steps listed in this guide to improving print quality, including streaked or faded prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Nice pictures, but a few issues
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a big fan of hp printers so was happy to get the chance to review the 7855 All-in-one printer. As usual the print quality is great, but there are so many quirks and other issues with this printer that it's more difficult to use than it should be. Unpacking the printer was fine. It's packed well, and the quick set up instructions are clear. The size and weight are good for an all-in-one (it's half the size of my officejet pro, so that's nice). You'll see the first of MANY ads for HP's ink service in the literature. Get used to it, as it's everywhere. Set up started out simple, but you HAVE to download an app to complete it (if there's a way to do it without an app I couldn't find it). I downloaded the app and it was simple enough. It walks you through step-by-step to set it up and get connected. One fantastic innovation is the screen where it asks you to enter your router password IT ADDS A NUMBER LINE to the top of the letter line (my pixel usually makes me switch between screens)!!! This is maybe the most helpful thing any set up app has ever done. Small innovations like that are great, I just wish there'd been more. I had to go back and forth between my app and the touchscreen, but it's very easy for one to get ahead of the other so you'll likely find yourself clicking quickly through screens to get caught up. Don't click too quickly though, since you'll be asked again to sign up for HP's ink service. The opt out is very small, but it's there. It may be a good deal, but frankly I was so inundated with advertisements that it turned me off to the whole idea. Don't ask me if I'm sure once I've managed to see the very small opt out button. If you made me do that much work to find it then yes, I'm sure. Another annoyance is yet another redesigned ink cartridge. I get that printers have different designs, but a real innovation would be managing to make your ink cross compatible between models. Of course you'll be reminded you can always subscribe to the ink service! The new cartridges aren't any easier or more difficult to load than old ones, though the location is a bit odd. The other aspect of set up is loading the paper, and unfortunately that's a bit of a hassle too. The paper tray itself is nice, in that it holds both picture and printer paper in two separate compartments, one on top of the other. This would have been a fine design, except you have to remove the feed tray to really get to them. A minor annoyance, but these things add up. As far as printing goes the app gets some real points here. You can print directly from your phone, AND from facebook! It's very easy, though the editing options are limited. The pictures printed very well, though for some reason the "automatic paper size" detection detected 5 x 7 paper when it was 4 x 6. I checked the paper tray and everything was loaded tight. I had to remove the tray and paper, then load the paper again. The next time I tried the app it was the right size. Not sure if that's on the printer or the app, but again, another minor annoyance. I also tried to change the "layout" option on several pictures, but it printed them the same way no matter what I chose. The quality of the pictures was terrific, but it wasn't really responsive to what I was choosing on the app. The touchscreen on the printer itself is extremely responsive. You can scan, copy, or print pictures from a memory card or thumb drive. This worked very well and didn't have the same problems printing from the phone did. The most annoying thing by far is that the printer just seems to "lose" it's connection from time-to-time. I printed three pictures from the app, then the app said "no printer found". I had to unplug and plug it in again, as the touch screen was also unresponsive. That's happened twice so far. I don't know if it's a software issue or what, but it's extremely annoying when it happens. You'll know right away on your phone since it won't detect your printer, but it's harder to tell trying to print from a network device. I suspect it's an early software issue and that a patch will be forthcoming for it, but it's annoying. These are all minor things but they're enough to really affect my review score. When it works it prints beautiful, detailed, vibrant pictures, so hopefully a fix for the biggest issue (printer randomly dropping off the network) will be coming.
I would recommend this to a friendHP - Envy Photo 7855 Wireless Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot begin to tell you how much trouble I’ve had with this product. It is the most flawed product of any kind I can remember buying. I’m going to return it to Best Buy tomorrow.
No, I would not recommend this to a friendPoor printer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Print quality is poor. Extraneous Ink lines on many papers. Instant ink sent defective cartridge and I cannot get them to address this despite many attempts at reaching them.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Susie,
I’m sorry to hear that your printer is rendering prints of underwhelming quality. I can certainly understand why that would be a tremendous disappointment, so I’ll offer some information and resources I hope will help.
I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06260268
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Last of all, when it comes to the Instant Ink cartridge issues I would still recommend to try contacting our Instant Ink support team again. To reach a virtual agent, follow this link:
- instantink.hpconnected.com/us/en/l
Kacper
HP Care
hp.com/support
Keep your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever wouldnt print straight out the box constantly false jamming and out of paper errors wasted money for sure
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer has not printed properly since the start. It’s easy to understand why that would be a terrible start to owning a new printer. With that in mind, I’ll offer a resource and some information I hope will help you resolve the situation.
I can’t tell from your review why your printer has not worked, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 2 of these printers and both arrived and did not work. We returned both and ended up with an EPSON that is working great
No, I would not recommend this to a friendHad to go back 3 times in 3 days working one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Original one came with only 1 cartridge. Went back and they gave me another one- checked and there were 2. Didn't work either- still print error. 3rd time store agreed to check itbefore I left! Finally!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Nancy,
I'm very sorry that you received printers without the proper cartridges. I can imagine it was quite inconvenient to have to return to the store so often. Despite the initial hiccups, however, I do hope that you still have a wonderful experience with the printer.
If there's anything we can do to help, please don't hesitate to contact us for support. We'd be more than happy to address any questions or concerns, so you can reach us anytime at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
buyer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of JUNK. Had for only about 1 year and can not print color anymore. Not an cartridge problem
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has stopped printing in color. It’s easy to understand why this would be a shocking development after having the device only about a year. I want to help you get the device working to your satisfaction, so I’ll provide some resources I hope will reach that end.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including when color or black ink does not print properly – or at all. Find that guide here:
- support.hp.com/us-en/document/c05541385
If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution.
If your printer is no longer covered, you can consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, our sincerest apologies.
Keith
HP Care
hp.com/support