Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Horrible printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sale person told me that this printer allow souble sided copying but it doesn't. I hate this printer. It does not allow you to make double sided copies.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’re displeased with your printer. I can wholly understand why discovering different functionality that a salesperson led you to expect would be quite a jarring surprise. I want to help you get the most from the device, so I’ll point you toward some resources aimed at making that happen.
I just looked over the user manual for your printer, and it appears that two-sided printing is possible. You can find instructions for this function on page 36 of the main user manual, which you can find by following this link:
- www1.hp.com/ctg/Manual/c05634824.pdf
To learn more about your printer and all its functions, you can find how-to documents, troubleshooting guides and software updates specific to this model by following this link:
- support.hp.com/us-en/product/model/9073160
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Had to go back 3 times in 3 days working one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Original one came with only 1 cartridge. Went back and they gave me another one- checked and there were 2. Didn't work either- still print error. 3rd time store agreed to check itbefore I left! Finally!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Nancy,
I'm very sorry that you received printers without the proper cartridges. I can imagine it was quite inconvenient to have to return to the store so often. Despite the initial hiccups, however, I do hope that you still have a wonderful experience with the printer.
If there's anything we can do to help, please don't hesitate to contact us for support. We'd be more than happy to address any questions or concerns, so you can reach us anytime at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it home and hooked it up only to find out that it keeps saying there is a paper jam when I never put any paper in it. Have to take it back to store which is not close to home. Very disappointed.
No, I would not recommend this to a friendmistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buying inkjet again. Uses ink at a ridiculous speed and doesn't last very long time. If left unused ink dries out
No, I would not recommend this to a friendwaste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.7 months later stopped working right. does not print correctly. I'm now going to have to put more money into it to get it fed or just buy a different printer... not cool :(
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped printing like it should. It’s easy to understand why that would be extremely frustrating, especially after you’d had it only seven months, so I’ll offer some resources and information that I hope will help.
I can’t tell from your review what’s causing the incorrect printing, so I recommend you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Unfaithful
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 2 years. Been a faithful customer of HP. But this the second one in a row that did not last long and drank ink like a alcoholic! Hello Canon
No, I would not recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It goes into sleep mode and does not wake up. I unplug it and it does not wake up. Days later I plug it in and use it. Then it goes into sleep mode again. Unplug and repeat. I do not recommend it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm so sorry for any inconveniences encountered with the printer entering Sleep Mode and powering down. While our intention with this feature was to save on power consumption, we certainly didn't want to hinder overall usability. That said, I'd really like to help make sure that you can still make the most of your printer experience. Let's give this a try.
First off, I'd like to clarify that these Sleep Mode settings can be adjusted so your printer doesn't go idle and power down quite so quickly. You can make these adjustments by visiting the 'Sleep Mode' section on page 4 of your printer's user guide: hp.com/ctg/Manual/c05634824.pdf
For any other questions or concerns, please don't hesitate to contact us for support. We'd love any chance to help! You can always get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
NOT for bigger use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible purchase for a small business. Its slow, ink doesn't last, ink is pricey, and its doesn't even hold a ream of paper. Bad Purchase despite owning HP printer before.
No, I would not recommend this to a friendHPEnvyPhotoPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Envy Photo 7855 wireless printer is not working to the expectations that I thought it would. It prints very slow, adding paper is not easy task.
No, I would not recommend this to a friendprinter rollers squeak when paper is coming out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this printer. Printer acted like it was refurbished. Sounded like it was going to stop working after two weeks of use. I was very disappointed it the printers performance.
No, I would not recommend this to a friendCrap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought June 7th and sent to my parents as a gift to print pictures. Didn't get the set up cartridges and now worthless and not able to return.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Brian.
I’m sorry to hear that your printer arrived without the setup cartridges necessary to get it working. I can imagine what a phenomenal disappointment that was, considering the printer was a gift and now it’s past the retailer’s return date. I want to help you remedy this situation, so I’ll suggest a resource and some information aimed at reaching that goal.
If the printer arrived with no setup cartridges, that’s definitely a mistake. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Couldn't connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't connect properly to wireless even after using direct wiring and customer support no help except telling me to return the printer after an hour on hold
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequently get out of paper messages when not out, also error messages, and hate the instant ink subscription
No, I would not recommend this to a friendHP printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item broke months ago. The color ink cartridge does not work. And I have tried numerous times to get a response from HP.
No, I would not recommend this to a friendTotal Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is absolute garbage!!!! It is constantly unable to pick up the Wi-Fi signal and has problems printing even the most basic of documents.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. Your review is brief, but your frustration is clear – and wholly understandable – so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Wireless printer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were unable to connect this printer with our Apple laptop. And it is recommended for Apple products. Even Geek Squad could not hook it up. VERY disappointed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ginger.
I’m sorry to hear that your printer would not connect like it should to your Macintosh laptop, and that your experience with a Geek Squad agent did not resolve the problem. I can understand why that would make for a very frustrating experience, so I’ll offer some resources and information that I hope will help.
I can’t tell from your review why your printer would not connect to your laptop, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Alignment is off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having problems with the alignment of the printer. HP sent a replacement and the replacement has the same issue
No, I would not recommend this to a friendchews up ink
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if my unit was defective, but it was going through about 1 black cartridge every day, after printing only about 100 pages... I returned the unit and bought a different model.
No, I would not recommend this to a friendPrinter was broken.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touchscreen did not work. I tried to find help on the hp site which was useless. I returned the printer. It’s the last hp printer I will ever buy.
No, I would not recommend this to a friendI returned it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer did not print right from the beginning. I utilized the online options for cleaning, etc; however, it could not be corrected and was returned.
No, I would not recommend this to a friend