Customer Ratings & Reviews

Hi, Julia.

I’m sorry to hear that your printer stopped working after you’d had it only two months. It’s no surprise you’re exasperated, considering the retailer’s return period has passed. I want to help you resolve this situation, so I’ll direct you to a resource and some information I hope will accomplish that.

I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hello there,

I'm so sorry to hear that you've had a disappointing experience with the printer's print quality. It's always our intention to provide the best possible quality, so I regret you feel that we didn't deliver here. I can fully understand your disappointment and I'd really like to see how I can help resolve this.

To resolve the poor print quality issue I would recommend making sure that you go through every step in the document listed below before the next time you try to print:
- Poor Print Quality Fix: support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160/document/ish_2040896-1521878-16

Afterwards, I would recommend trying our "Print and Scan Doctor". This is a free tool that is able to diagnose what kind of issue you are dealing with and provide a solution for it. To access this tool use the link below:
- HP Print and Scan Doctor: support.hp.com/us-en/topic/printscandoctor

If the issue persists, please contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp

Hope this helps!
Kacper
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve had difficulty with your printer and received off-putting news from the seller. I can understand why that would be extremely irritating, so I’ll offer some information and a resource I hope will help.

First, I’ll point out that basic support is covered for a year from a printer’s purchase date by the HP warranty. For general help troubleshooting, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem continues, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that the warranty I mentioned above covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Butch.

I’m sorry to hear that your printer was difficult to set up and continues to be difficult to use. It’s easy to understand why this would be quite frustrating, especially considering that you found your previous HP printer easy to use. I want to help you have a better experience with this device from here forward, so I’ll direct you to some resources aimed at making that happen.

I can’t tell from your review whether you completed the setup and installation process, so if you still need to do that, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. Regardless, to learn more about your printer and all its features – or for help solving problems – on the same page as the tutorial you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/9073160

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve encountered difficulty with your printer. It’s easy to understand why that would be a frustrating start to owning the device. I can’t tell from your review what issues you face or whether you completed the setup process, but I’ll direct you to some resources and information I hope will help you resolve the situation.

If you still need to complete setup and installation, you can access a setup tutorial specific to your printer on our support site. Otherwise, on the same page you can find troubleshooting guides, user manuals, how-to documents and software updates. Find those materials here:
- support.hp.com/us-en/product/model/9073160

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hello there,

I’m sorry to hear that you were having issues with a reliable connection between your printer and Instant Ink service. I’ll provide two points of contact where you might find assistance.

You can try contacting our Instant Ink program via virtual or phone agent so we can help you assess and resolve the situation. To reach a phone agent, call 1-855-785-2777. Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding. To reach a virtual agent, follow this link:
- instantink.hpconnected.com/us/en/l

If it’s a matter for our printer support staff, I suggest that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Kacper
HP Care
hp.com/support

Hi, Roxy.

I’m sorry to hear you encountered paper jam problems with your printer, and that you had further difficulty returning it for a replacement. I can see how that combination would be frustrating indeed. We aim to provide a reliable experience with our products, so I’ll offer some suggestions that might help you through the life of your printer.

If you encounter paper jam errors in the future, know that these can be real or false, meaning the printer might report an error when there is no jammed paper. I recommend referencing the steps in this document to troubleshoot real as well as false paper jams:
- support.hp.com/us-en/document/c05556825

You might also find it helpful to check out this link regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237

Another tip to help ensure effective paper feeding: Set the paper guides very precisely, giving attention to the paper height guide

If what I've mentioned doesn't seem to help, or for any other concerns, please reach out to us directly for support. We're always here and are happy to help get your printer running as it should. You can get in touch with us via your preferred method at this link: hp.com/contactHP

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer would not read the color ink cartridges you installed. It’s easy to understand why that would be quite a jarring surprise, especially after trying with two cartridges, so I’ll offer a resource and some information that I hope will help.

I can’t tell from your review why your printer won’t recognize the cartridges you’ve installed, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, James.

I’m sorry that you’re not satisfied with your printer. I can’t tell from your review what specific issues you’ve encountered, but I want to help you get the most from the device, so I’ll offer what I hope are some useful resources and suggestions.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/9073160

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer stopped working when you’d had it only two months. I can certainly understand why seeing prints containing garbled words instead of the print jobs you’d sent would be puzzling and quickly quite frustrating. I want to help you remedy this situation, so I’ll offer a resource and some information aimed at achieving that goal.

I can’t tell from your review why your printer has performed this way, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hey Bob,

I'm terribly sorry to hear that the printer wasn't working upon arrival! Despite this impression, I want to assure you that we do build our printers to provide long-lasting and reliable printing. It's unfortunate that you had to return the printer, but I hope the process for doing so was seamless.

I also hope that you'll allow us another opportunity in the future to stand by the quality we pride ourselves on. We would love a chance to make things right.

Take care,

Chelsea
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has not printed using black ink like it should. Your review is brief, but it’s clear why that would be a shock for a printer you just bought and have used only once. I want to help you resolve this situation, so I’ll direct you to some resources I hope will make that happen.

First, I recommend following the steps listed in this guide to improving print quality, including black ink or color ink not printing properly – or at all:
- support.hp.com/us-en/document/c05541385

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support