Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Didn’t work for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer would not connect via usb even though it has a USB port. My work firewall would not let it connect to the internet.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One year after purchase scanner gets jammed every time. Not impressed.
No, I would not recommend this to a friendI’m returning this.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to return this. No matter what I do, the margins will not line up correctly to print things. Frustrating.
No, I would not recommend this to a friendWorst printer I've ever owned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is trash does not print quality prints, uses extreme amounts of ink .. searching for a good replacement. Don't buy is all I can say
No, I would not recommend this to a friendBe prepared to buy lots of ink
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy a better item, this one runs through ink way too fast
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has used ink faster than you’d anticipated. I can certainly understand why that would be an unwelcome surprise after buying a new device. I want to help you determine what’s going on the with the printer and resolve the situation, so I’ll provide some clarifying information and resources I hope will reach that end.
First, I can’t tell from your review how long you’ve had the printer, how many pages you’ve printed or how that compares with the estimated page yield of the cartridges. I can tell you that some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.
The XL cartridges designed for your printer have estimated page yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including usage, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
It prints via USB. Wifi issues though
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're like me setting up a new printer isnt exactly fun and/ or easy. Well unfortunately this printer was no exception to that. It was hard and very frustrating. I started the setup using the quick start guide unpacking the printer, connecting the power cord, and the USB cable (which was not included, but thankfully I had one from my other printer). The quick guide tells you to download the HP smart app for the set up which I did. Once powered on it automatically started the setup process with a message on my PC telling me it was setting up. This was the only part that went easily. After this I started the setup on the app. It tells you to make sure the printer is on and on the correct network which makes no sense because the setup for the Wifi had not even come up yet. So I moved back over to the printer and selected language, location, etc. Then back into the app to try to get the process started. The app found the printer, but would not connect to it. I tried several times making sure all the passwords were the same, etc. I just kept getting errors in the app so I decided to just connect to my PC via USB rather than wirelessly. The printer continued its set up printing a calibration page, installing drivers, and the HP app. This completely the initial set up. But of course I still wanted to be able to print wirelessly from my phone and laptop so I went back into the printers Wifi settings to connect manually to my network. Thankfully I was able to connect to the network after it found it in the “search for network” setup. But this was the only time it connected. Ill explain in a bit. So I decided on my phone to try the HP service plug in app to be able to print from my phone since the HP smart app wasnt connecting. I had turned the printer off and back on and from then on it would not connect to any network. I assumed since I had already successfully connected to my Wifi network previously it would just reconnect to that network. Well it didnt. I went into the printers settings and it said it was not connected. So I tried to reconnect. No matter what I tried after that it would not get passed the “searching for Wireless networks”. It would just get stuck at that setting no matter how long I waited. I tried a reboot, unplugging it, and even a full factory reset and no matter what it would not find any available networks despite there being at least 10. All my other devices have no issue finding and connecting, but just to make sure I even rebooted my router. So at this point I have no idea what to try as far as the network and wireless printing goes. I tried the help page it lists on the guide but the page doesnt exist since the printer is too new at the time of this review. And I was not able to even get chat help to attempt to fix this because there isnt a valid support page for this item yet. I tried to find other ways to get help via chat, but the page to get there makes you verify the model and serial number, and again since this printer is so new it said the info was invalid. So at this point needless to say I was very frustrated. Thankfully the printer prints great via USB though. I was amazed at how fast it printed both color and black and white pages. So its great for that. Maybe the one I have is defective. Not sure, but as of now its just a basic printer when connected via USB.
No, I would not recommend this to a friend No no
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like this item. It was large and bulky. I ended up returning.
No, I would not recommend this to a friendDid not work.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was returned to BB and exchanged for a better one.
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trible Printer. A peace of junk. Do not waste your money on HP printers.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've had a frustrating time with your printer. I can’t tell from your review specifically what roadblocks you’ve encountered, but I’ll nonetheless provide what I hope are some helpful resources to help you remedy any issues you might face and get the most from the device.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/9073160
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not a good printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted about 3 weeks then quit working. Very frustrating!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped working so soon after you’d set it up. It’s easy to understand why this would be a shock. I want to help you out of this dilemma, so I’ll suggest a resource and provide some information I hope will reach that end.
I can’t tell from your review what issue your printer faces or why it stopped working. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Hard to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nic e printer but almost impossible to set up without professional help.
I would recommend this to a friendBrand response from HP Team
Posted .Hi, Marco.
I’m sorry that your printer was so difficult to set up. I can wholly understand why needing technical support to get the device working properly would be a frustrating start to ownership. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/9073160
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP Envy Photo 7855
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with the product. it was returned. Noisy, slow and just not the quality i expected from HP
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm sincerely sorry to hear that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best. Also, It's unfortunate to hear that you decided to return the printer, but I'm glad that you were able to do so without any issue.
I do hope that in the future you'll allow us an opportunity to make things right with the experience we intended on providing from the start.
If you decide to give us another chance, please remember that we are always there to assist with troubleshooting and help to choose the product that suits your needs the best at: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Printer stinks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for maybe 40 prints and it’s constantly jamming and now toner is sporadic. For the price it is not worth it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is experiencing frequent paper jams and faulty ink application. I can understand why that would quickly become frustrating. With that in mind, I’ll offer some resources and information I hope will help.
First, I recommend following the steps listed in this guide to troubleshooting and avoiding paper jams:
- support.hp.com/us-en/document/c05556825
You might also find useful information in this guide to document feeders that fail to pick up paper or push through too many pages:
- support.hp.com/us-en/document/c01728503
I also recommend you follow the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest you reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I bought it, not printing!!! The Best Buy tech didn’t figure it out !
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is not working. Your review is brief, but your frustration is clear – and wholly understandable, especially considering you had the help of the retailer’s technical support. I want to help you out of this dilemma. I hope the resource and information below will guide you to that end.
I can’t tell from your review what issue your printer faces or why it stopped working. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Uses ink at an unacceptable rate/
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is unreliable. it requires frequent cartridge replacement.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Donna.
I’m sorry to hear that your printer is using ink more rapidly than you’d anticipated. I can understand why frequent cartridge replacement would be quite an unwelcome surprise, so I’ll offer some information and resources I hope will help.
Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If the problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Would not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was only used occasionally and did not even last a year ! I would not recommend anyone wasting their money.
No, I would not recommend this to a friendDidnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this printer and it did not work for us. Would not turn on and sadly was functional out of the box. Very disappointed
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm incredibly sorry to hear that the printer wasn't working upon arrival. Despite this impression, I want to assure you that we do build our printers to deliver a long-lasting and reliable experience. With that said, I regret that we fell short this time. I can imagine how disappointing this has been and we'll do everything we can to make things right.
What I first recommend is setting up a return or exchange with Best Buy. Secondary to that, you can always contact us for support and we would be happy to arrange for a replacement printer to be sent to you. We're always here to help, so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
Once again, I sincerely apologize for the inconvenience this has caused you.
Chelsea
HP Care
hp.com/support
Dont buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had time staying connected to internet. Please dont buy
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has failed to maintain a reliable wireless connection. Your review is brief, but your dilemma is clear. I want to help you resolve this problem, so I’ll direct you to some resources that I hope will serve that end..
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9073160
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Set up nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get the fax set up and returned it. My bff is a professional IT and couldn’t set it up
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer came without any ink cartridges contrary to the box description of contents. Very disappointed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you received a printer without any setup ink cartridges. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Remember you can always contact us for support whenever you need as well. We're always here and more than happy to help you. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support