Customer Ratings & Reviews

Hello there,

I’m sorry to hear that your printer stopped working. It’s easy to understand why that would be a frustrating surprise, especially after such a short time, so I’ll offer a resource and some information I hope will help.

I can’t tell from your review what issue your printer faces or why it’s not working, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Kacper
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not maintained a reliable wireless connection like it should. I can understand why that would quickly become frustrating, so I’ll point to some resources and offer some information I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues and printers that remain offline. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer arrived without the ink setup cartridge. I can easily understand why that would be quite unnerving, so I’ll provide some information and resources that I hope will help you make this right.

First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can do that scrolling to the bottom of the Best Buy website and clicking Orders & Returns.

I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty

Remember you can always contact us for support whenever you need as well. We're always here and more than happy to help you. You can reach us via your preferred method at this link: hp.com/contactHP

Keith
HP Care
hp.com/support

Hi, Eryn.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can understand why that would quickly become frustrating, so I’ll offer some resources and information I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. You can also find the HP Print and Scan Doctor, a general diagnostic tool. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Reach that page by following this link:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: hp.com/contactHP

Keith
HP Care
hp.com/support

"Hello,

it is unfortunate that you could not reliably use your printer as you wanted to. It is very important to us to provide our customers with both a reliable and satisfying product experience and it is a pity that we did not manage to do this. Please let me see if I can help you.

I'm not too sure what the root cause of this issue is, but I’d really like to help get it running properly for you. Please reach out to us so we can work through any necessary troubleshooting with you. Find our official support site by searching the web with keywords “HP Support.”

On a related note, I'd like to mention the fact that HP printers do also have a 1-year warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, look for an icon on our support site labeled “Check Warranty Status.”

Denise
HP Care"

Hi there.

I’m sorry to hear that your printer is not printing in red ink like it should. It’s easy to understand why that would be a jarring surprise and a dubious start to owning a new printer. With that in mind, I’ll offer some resources and information I hope will help.

First, I recommend following the steps listed in this guide to improving print quality, including color or black ink not printing properly – or at all:
- support.hp.com/us-en/document/c05541385

If the problem persists, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Cody.

I’m sorry that your printer stopped working properly. I can certainly understand why the device not printing black ink so soon after you’d set it up would be an unwelcome surprise indeed. I want to help you remedy this problem, so I’ll provide some resources aimed at doing just that.

First, I recommend following the steps listed in a guide on our support site to improving print quality, including black or color ink not printing properly – or at all. Find that guide here:
- support.hp.com/us-en/document/c05541385

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hello there,

I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why this could be tremendously frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.

First, I recommend that you follow a guide on our support site that covers improving print speed:
- Slow printing fix: support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160/document/ish_2817150-2408088-16

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Kacper
HP Care
hp.com/support

Hi, Anne.

I’m sorry to hear that your printer stopped working like it should. After having it only one week, that’s a tremendously frustrating situation. With that in mind, I’ll offer some information and resources that I hope will help.

I can’t tell from your review why your printer stopped working, so I recommend you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Jimmy.

I’m so sorry to hear that your printer failed in such a harsh way. I can imagine the shock associated with smoke coming out of the printer when you turned it on. For us, it’s such a disappointment to have fallen so short of the quality expectations we set for our printers.

We truly would love to keep you as a customer and hope you give us another chance. So, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I’ll point out that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Again, sorry for the inconvenience

Tony
HP Care
hp.com/support