Customer Ratings & Reviews
- Model:
- K7R96A#B1H
- SKU:
- 5961901
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the ENVY Photo 7855 as a great printer, frequently praising its excellent print quality and ease of use. The wireless functionality and relatively compact size are also frequently cited as positive aspects. While some users mention limitations with the paper tray capacity, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Printer will mnot work, Keeps telling me to remove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a piece of crap. keeps telling me to remove and reinstall color cartage. Does no good.
No, I would not recommend this to a friendWasn’t worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not setup with the app. I’m really sorry that I wasted my money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the process of setup and connection. I can understand why that would be a frustrating start to owning a new device, so I’ll offer some resources and information I hope will help.
First, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/9073160
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you’ve not done so already, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If you need further assistance with setup or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Very expensive for something that won’t connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get the printer to connect to my computer and wireless internet
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer has not been reliable regarding connectivity. I can understand why that would be quite an aggravating start for a new printer, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
I hate it all hp products
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had three, return them, it not a wireless printer, not what I expected
No, I would not recommend this to a friendDisaster
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible UI that takes too many steps to do anything. Scanner broke within 2 months.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear you’ve had such a bad experience with your printer, and that the scanning feature stopped working. I can understand how that combination would be frustrating as well as disappointing, especially considering you’d had it only two months. Given that, let me see whether I can offer some helpful suggestions.
From your review, I can’t tell what’s behind the scanner malfunction, so I recommend that you reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
On a related note, I'll mention that HP printers also have a one-year warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP is mediocre at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has already been replaced with the far better Cannon. It doesn't even deserve one star.
No, I would not recommend this to a friendwill NOT print in color from the computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had HP printers for a long time and this is by far worst one I have had. Will be returning it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm sorry to hear that your printer isn't yielding prints in color as it should be. This is very disappointing! We strive for reliability with our printers, so I can certainly imagine how frustrating this must be. Let's see if I can make this right for you.
For your printer not yielding prints in color, I'd recommend following this troubleshooter: support.hp.com/us-en/document/c05541385
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your printer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/contactHP
- Pros mentioned:Print quality
A printer that comes with a payment plan
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll begin by saying that after spending a couple of days with this printer, I had no problem with it hardware wise at all. The setup went well, connected to my wifi, set up the downloadable smartphone app, hooked it up with various devices in the house. One of the first things i tried was the scan function, since I've had problems with that in prior HP printers. No issues here. Using photo paper, sent images from the smartphone to the printer, very good quality. So what's the problem? The issue is, I hadn't gotten through the first day when I got a message "10 days ink left." How's it know that? Well, it counts pages. I guess the best way to describe it is that this is a locked printer. It forces you to buy in to the HP Ink Now program. You sign into the program, and it automatically sends you ink when they think you need it. There are two cartridges in the printer - a black and a muliticolor. They also offer various options - either send you the pertinent cartridge as it depletes, or monthly options for $5, $10, etc. depending on the amount of pages you normally use. I have a problem with this. I have a big problem with this. Does it remind you of something? Maybe buying phone minutes? Gigs of data? I searched Google and I don't see cartridges for this printer anywhere. You're forced into this online arrangement with HP. We all know ink is expensive - i've seen people do the math, and it comes to thousands of dollars per quart. More expensive than any other liquid you can buy except for maybe some exotic pharmaceuticals. I like to bargain shop - printer ink doesn't go on sale often, but there are deals. Sometimes 10 or 20% off, if you're lucky, maybe a buy one get one deal. But with the arrangement that comes with this printer, you're locked into sole source. And i don't like sole source - anything. Now some may see this as convenient - it takes care of itself, no trips to the store, etc. I see your point, but I just don't look at it that way. Lastly, this printer comes in at $199 list price. Printers are normally discounted since once you buy it, they know you have to buy their ink. But since this printer comes with what is essentially a mortgage, they should actually be giving it away for free!
No, I would not recommend this to a friend poor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to figure out could not get it to print on the right size paper.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not been as easy to use as it should. I can easily see why being unable to find a seemingly simple function such as paper size would quickly become frustrating, so I’ll offer some information and resources I hope will help.
First, to learn more about your printer and all its features – including how to load and select different paper size – or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160
I also suggest you visit a page on our support site that has diagnostic tools for various problems, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
It’s not people friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work that often and it will not scan. It’s awful I want to return it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Deanna.
I am very sorry to hear that your printer has worked inconsistently and will not scan. This seems like a mix of disappointment and frustration indeed. Because we aim to provide reliability with our printers, I’ll try to identify some remedies for you.
First, you can find troubleshooting guides (including ones on scanning, wireless and setup issues) as well as user manuals, video tutorials, software updates and other materials for your printer here:
- support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160
If nothing you find there help, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
A fantastic upgrade from my first Envy.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP ENVY Photo 7855 serves it's purpose as a general, everyday printer for most home/personal tasks. I previously owned an ENVY 4504 that I purchased on Black Friday a few years ago, since all I needed was really basic printing for school. The thing that surprised me the most about this new model is that it prints both B/W and color pages a lot faster than my old Envy did. It also holds a lot more paper so I don't need to be loading the tray as often, and in terms of build quality it seems a lot sturdier and more "well made" than my older one. I can definitely say that HP has been spending a lot of their resources on improving their printers over the last several years. Taking the printer out of the box and setting it up wasn't as much of a breeze, particularly because I have HP Instant Ink and had everything set up on my old Envy, so I had to spend a bit more time moving everything over and at one point contacting HP Connected support to get my subscription moved over to my new printer. After jumping through that brief hurdle, everything else was smooth sailing. I am impressed with the print quality of the ENVY Photo 7855 for it being an inkjet printer. I recently purchased higher quality 32 lb copy paper that's generally meant for laser printers, but was really shocked to see just how amazing my B/W documents came out of this printer, and these were with default print quality settings in Windows! Printing color documents with text also looked fascinating, but of course with any photo printing on non-photo paper, the images looked "okay" although not as high-quality as they would be on actual photo paper. I wish HP included a trial set of photo paper to use but they did not include any. Overall, the HP ENVY Photo 4855 meets all of my general everyday printing needs and I'm sure it will for you too. If you fairly do a lot of printing, I recommend signing up for HP's Instant Ink service which saves me trips to the store and doesn't cost me as much money. For business and enterprise users, I'd recommend looking for a laser printer.
I would recommend this to a friendSabry Ekladious
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not receiving it or returns my money please call me
No, I would not recommend this to a friendDon't buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. It broke within the first three months.
No, I would not recommend this to a frienddo not buy, good a few years then does not work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a few years. Now can print and impossible to fix.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Matt.
I’m sorry to hear that your printer has stopped working. I can understand why that would be an unwelcome and frustrating surprise, especially if you’ve relied on your printer for several years, so I’ll point you toward some resources and provide some information that I hope will help.
I can’t tell from your review what issues your printer has faced or why it will not work, so I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity issues and cartridge errors. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160
If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. HP also offers extended warranties, which you might have purchased. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
If your printer is no longer covered, we have post-warranty support options. One you might consider is posting the details of this issue on our support forums. This is an active community of seasoned experts, including former HP employees, who can work with you to get your printer running as it should. To access this, visit the following link: hp.com/supportforum
Keith
HP Care
hp.com/support
Store Manager is a PATHETIC!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store Manager is pathetic. He refuses to respond to emails and phone calls.
No, I would not recommend this to a friendIt dose not work a easy as my older printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It dose not work a easy as my older printer I realy do not like this printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Ken,
I'm really sorry that this printer isn't quite as easy to use as your older printer. This is disappointing to hear, especially since we always strive to provide the most seamless experience possible.
I'm not too sure what difficulties you might've encountered, so I encourage you to contact us for support going forward. We would be grateful for an opportunity to help improve your overall experience. You can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Problems with photo printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the price is right, the product fails in printing photos. Also it is noisy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I'm sorry to find out that you haven't been getting great photos from your printer!
There are several steps that can improve the print quality in this online document: support.hp.com/us-en/document/c05541385
While it is powered up, the printer makes sure the nozzles are cleared regularly (that can be noisy, particularly if the printer is on a hard surface).
Please don't hesitate to contact us for any concerns you might have: hp.com/contacthp
Mary
HP Care
hp.com/support
Ink problems. Connection problems.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink problems. Connection problems. Unhappy with the printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Steve.
I’m sorry to hear your printer is not performing as it should. I can understand how ink and connectivity issues would be frustrating, especially if you’ve recently purchased it. So, let’s see whether I can offer some helpful suggestions.
First, I recommend using this troubleshooter to tend to frequent connection inconsistencies:
- Windows: support.hp.com/us-en/document/c04249080
- Mac OS: support.hp.com/us-en/document/c04249334
I also recommend looking at this document to address printers that do not maintain Wi-Fi connections:
- support.hp.com/us-en/document/c02790693
I can’t tell from your review what kind of ink problems your printer is having, but for those and any other questions, please contact us directly for support. We'd be happy to help you further: hp.com/contactHP
Keith
HP Care
hp.com/support
Not good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only last 8 months. Very slow and prints horrible photos
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jonas.
I’m sorry to hear that your printer has not worked like it should. Your review is short, but your frustration is clear – and understandable – so I’ll offer some resources and information I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
You can also look at these documents that cover improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If any of your problems persist, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Horrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never worked. Still have it about to throw it away
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Aneilia.
I’m sorry to hear that your printer has not worked. I can understand why that would be disappointing as well as frustrating, so I’ll offer some resources and information I hope will help.
From your review, I can’t tell what issues you’ve faced or why your printer won’t work, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support