Customer Ratings & Reviews

Hi there.

I’m sorry to learn that you’ve had trouble finding the quality settings on your printer. I can clearly see why getting a new device but being unable to make it perform to your satisfaction would be quite frustrating. I want to help you learn about the device so you can make the best quality prints possible, so I’ll provide some resources I hope will reach that goal.

First, if you use Windows, I recommend that you follow this guide on our support site to printing documents and changing any related print-job settings:
- support.hp.com/us-en/document/c04673480

Next, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/9073160

If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you find what you need. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there,

I'm very sorry about these inconsistencies that have been affecting your ability to print seamlessly. I fully understand how inconvenient the cartridge, connectivity, and pint quality issues must be. We always aim to deliver a much more reliable experience, so I hope you'll allow us an opportunity to make this right. To start, let's see how I can help.

The first thing I recommend is using this troubleshooter to tend to frequent connection inconsistencies:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334

To that, the following link will help guide you through solutions to a wide range of wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net

Then, this print quality improvement guide should help with the lines you mentioned: support.hp.com/document/c05541385

With regards to the cartridge issues you noted, I encourage you to contact us for support. We would be more than happy to troubleshoot them with you. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET.

I hope this helps and again, my sincerest apologies.

Chelsea
HP Care
hp.com/support

Hello there,

I'm truly sorry to hear that you are not able to use this printer with your iPhone. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems. For scanning and printing, you’ll find on this page a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

Furthermore, if the issues persist, I would recommend reaching out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can reach us at: hp.com/contactHP

On a related note, I'd like to mention that HP printers also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty

Kacper
HP Care
hp.com/support

Hey there,

I'm really sorry to hear that the instructions you received didn't provide you with much guidance. This must've been quite disappointing, and I assure you that this is not at all the printer experience that we aim for.

For future reference, we're always here to help during and after the setup process. With that said, I hope that you'll allow us an opportunity in the future to help you find a printer that better suits your printing needs. We would love a chance to make things right with the quality experience that we intended on providing from the start.

Chelsea
HP Care
hp.com/support

Hi there.

I'm sorry to hear that your printer has experienced paper jams and is rendering prints of poor quality. I can certainly see why that would be a no-win combination, especially with a business, so I’ll point you toward some resources and offer some information I hope will help.

I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385

I also suggest going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c05556825

If either problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hey Elin,

I'm so sorry to hear that the ink runs out after only a week! We're certainly committed to providing a much more economical experience with our printers, so I can imagine how disappointing this has been. To that end, I'd like to see how I can help going forward.

First, I do have a few suggestions to try for lowering ink consumption. To start, I recommend using the printer's draft mode, as this can often improve ink usage. Following that, you could also set the printer to print black and white only.

If you find you're still using quite a bit, Instant Ink might just be worth a try. Many customers like our available plans, as they're based on how many pages you print monthly. If your printer usage is minimal, Instant Ink also offers a subscription plan that allows you to print 15 pages a month for free. For more details, you can visit this link: HPinstantink.com

If you have any other questions or concerns, please remember you can reach out to us for support anytime. We're always happy to help. You can contact us directly via your preferred method at this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hi there.

I’m sorry that you’ve encountered difficulty with your printer. I can certainly understand why inconsistent performance would be tremendously frustrating, especially if you rely on the device for important business or personal needs. I can’t tell from your review specifically what issues you face, but I’ll nonetheless offer some resources I hope will help you remedy the situation.

First, you can visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties, which might be the cause of the inconsistency you report. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the issue is consistency in print quality, I recommend following the steps listed in this guide to improving issues including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi Billy,

I'm so sorry that you experienced stripes on your prints with two 7855 printers in a row, especially as the second was a replacement. We always prioritize providing a reliable experience with our printers, so there's certainly no excuse for it. To that end, I'd like to make sure that we make this right.

With what you described, it sounds like the issue at hand is related to print quality, so I suggest following the guidelines listed in this improvement guide: support.hp.com/us-en/document/c05584456

Otherwise, I hope that you'll allow us another opportunity to help. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)

We look forward to making this right and, again, sincerest apologies.

Marco
HP Care
hp.com/support