Customer Ratings & Reviews

It was fair,after 3 weeks I had to return the computer because the screen went out and the image started flashing and shaking the customer was fast and the service was good,was very disappointed with my experience and not happy that I had to return the computer.

Bought this at store set it up for my child. Touchscreen went away. Sent it in for repairs which took months got it back an shortly after touchscreen disappeared again

Very disappointed with this otherwise nice laptop - speedy, sleek design, and competitive price. But that is all moot if the viewer must be perfectly positioned in front of the screen. Even moving just a few inches left or right significantly decreases screen brightness and display performance. Display just not acceptable for a laptop in this price range. Side by side with my 2015 Dell Inspiron laptop was no comparison. Disappointed.

The keyboard came in defective. The number keys were weren't properly adhered. I went to BB to return and switch for a new one. So far keys seem to be ok. Will update after a month of use.

Defective model was shipped to me. I have given this laptop to geek squad team for repair. These people are also delaying.

Laptop lasted me 2 months before shutting off and never turning back on :/

The HP ENVY x360, 13” model, overall, is a very good laptop. It’s a beautiful machine, inside & out. Its specs are impressive, and the build, look, and feel make this laptop a laptop for the majority of the people. Pros: ⁃ Looks great - the color makes it look sophisticated - backlit keys are a nice touch ⁃ Lightweight - though lightweight, seems like a very sturdy built laptop - makes it enjoyable to hold as a tablet ⁃ Great specs - ssd drive, i7 processor, & ddr4 sdram make it a very fast laptop - Bang & Olufsen speakers make this a very nice sounding laptop ⁃ Features - Bang & Olufsen speakers make this a very nice sounding laptop - fingerprint scanner is a bonus - the camera is also good without noticeable lag Cons: ⁃ Display - though it has nice colors, the viewing angles are a little narrow.

After less than 1 month the laptop has died. Out of nowhere it shut down and will not turn on. Its charged, just dead!

On my 3rd use, I was trying to sign into a Zoom class and found I had no audio. After 2 hours on Geek Squad phone assistance, he was unable to get audio working due to the computer’s power failure to the Audio program. I now have to take it into the store to have it opened up and operated on.... not at all what I expected from an HP ... this is my first laptop and I’m really disappointed.

Horrible Horrible laptop. Literally about to be on my way to return it. It's fast, yes, but that's about it. I've had this laptop for less than 1 month and my camera shutter already doesn't work. Why? I do not know. Wish I could tell you. Why make a button for camera privacy, and then it doesn't work?? Once again, do not get this laptop. Unnecessarily EXTRA..

While the laptop seemed very nice, it had a serious static sensitivity shutdown issue when touching the case. Any small (and I mean small) amount of static, would cause it to shutoff. It required unplugging it to reset the state. The static sensitivity was extreme and didn't require an arc. Simply walking barefoot on the carpet was enough to trigger the shutdown.

Size of screen way to small. Returned it. Plus have to wait for it to open up the home screen.

The HP - ENVY x360 2-in-1 13.3" Touchscreen Laptop is a pretty good everyday laptop that provides plenty of space on it's solid state drive along with 8GB of Memory. With the Intel i7 processor, this unit should be capable of meeting the average consumer everyday needs. This is as portable as a laptop can get. With a 13.3" screen, it offers a decent size screen that is large enough to stream movies and videos while keeping the unit very slim and light weight. It is a sharp looking laptop. The display is crisp. Although it is not a 4k display, for the size of this laptop the 1080 display is sufficient and providing high quality video output. I will say that the display is very glossy and does get some bad reflections depending on angles and background lighting. Not sure if there is a antiglare cover that is compatible with this unit, but that may be helpful for the bright days. I must also note that the camera unlike some of HP's other laptop models do not offer a manual cover. I believe there is a way to turn it off, however you don't get that extra comfort level that your camera is not on. Lets' not forget that this is a touch screen as well, which is a nice feature for additional functionality as the screen can flip back completely to lay on the bottom of the keyboard making this into a tablet. The speakers are from Bank and Olufsen, which offers pretty decent sound. It was a bit odd at first as the speakers are underneath the right and left sides of keyboard. I thought the sound would get a big muffled, but after streaming a show, it did do a decent job with the audio output. Battery seems great. I was able to get a 1/3rd of a charge in a half an hour while streaming at the same time. This unit boots up like a snap. I do like the finger print security option. It does a good job at recognizing multiple finger prints from multiple family members and unlocking quickly. If there is one gripe I have with this laptop, it would be the advertised "Alexa enabled" feature. Out of the box and after enabling, I had a very hard time to get it to function. I currently have a lot of Amazon products and this was by far the worst user experience I had. First of all, it would barely recognize the "Hey Alexa" command. My other Amazon echo speaker in another room would respond while attempting to get the laptop to work. There would be times where it did recognize the command, however it would just open up the Alex app and not do anything. A software update that came a couple days later did seem to help and it is starting to do a better job with recognizing the commands, however it is still a bit laggy compared to Amazon's official products. At this moment, it doesn't seem quite ready to use without having some annoyances. But perhaps future software updates can improve that. If you can get past the need for voice command, I think this is a good laptop for the average user. It has a great display and is whisper quiet. During streaming, I did not notice any spikes in CPU usage and the unit stayed cool with no loud fans kicking on.

HP did a really nice job with design first and foremost. really nice choice of color (Pale Gold) and weight is comparable to others in it's class. So what I really think where this unit shines is visual graphics. I mean it's only 1080HD living in a 4K world and you know this unit works hard for you! Colors are rich, full brightness is just as beautiful as my 4K TV side by side. They also put a privacy screen on the gorilla glass which effects the angle in which your watch from so if you are at your local coffee shop people will have a hard time seeing what is on your screen unless they are at the same viewing angle, really nice right! Battery life just as every device depends on how high the brightness is, I got 7hrs full brightness and stunning movie watching, color is just beautiful and rich. Best part, well, 2nd to the picture is the 360 hinged monitor! The hinges are nice and tight which allows you to watch in virtually any position and the keyboard goes to sleep once you turn it into a tablet and then the keyboard is on screen. I seen that HP has a battery powered pen available but i just use a regular Walmart stylus pen but if you do alot of drawing maybe you should invest in the powered stylus for more precision. You can also touch the screen at the same time as your stylus to use zoom feature and more. Listen I think this is very compatible to surface, by the time you buy all the accessories you'll have the same unit. This is my choice and I don't regret it one bit.

The display was very poor. The display has a shadowy tinge all over and it doesn’t seem to have anti glare.

The apps are taking too long to open. Takes long time to restart.

Screen was to small for my liking. Ended up with the 14’ version.

I bought this laptop on December and is only two months after that's stop working and froze it's really not worth for many try another laptop and don't wost your money

I made a huge research and sadly the speakers never have worked and I cannot return because of how much I need it so I am stuck with a laptop with almost no sound at all.

I am not going to buy any products from bestbuy anymore. they charge you for re-stocking fee. also they are always expensive than walmart or costco. never and ever going there..