Customer Ratings & Reviews

DO OT BUY THIS LAPTOP!!! I hate this laptop!!! The camera has never worked. Best buy and HP are giving me the run around on replacing this lsaptop!!!

After a year laptop broke doing windows updates now bitlocker came on and i don't have key to use this laptop junk!

Bought it new on sale, and it came with a dent. My replacement was also dented, and it had a couple nicks. Really disappointed in HP's quality control.

This little laptop is perfect if you’re just sending emails, writing papers and searching stuff online. It’s fast, powerful and light. Picture quality is just as sharp on a larger screen laptop. And it’s touch screen that’s about the size of a tablet screen. The keyboard lights up while typing so you can see the keys if you’re typing with the lights off. For such a small laptop, I’m very satisfied with the battery life. No issues so far since I’ve had it. While this isn’t a feature I will use much, the ability to bend the laptop and flip it flat like a tablet is something I know some people will like. There is one USB plug on each side, a USB-C plug on the left side and a SD slot on the right side. I can understand this might not enough slots for some, but for such a tiny laptop, I feel this generous. For size and functionality, this HP Envy is highly recommended.

USB Ports didn’t work so Best Buy told me to just return. 1 Star for computer, 5 stars for Customer Service.

Poor quality - screen came loose and then the hinge broke in the first 10 months

The HP Envy x360 2-in-1 13.3" Touchscreen Laptop is a nice, convenient and fast laptop which more than meets my needs! Following are what I found to be the pros and cons: Pros: - Between the Intel Core i7 Processor and the 512 GB Solid State Drive, this laptop is smokin' fast! Much faster processing and storing files than my work PC's or previous personal laptops. The improved speed is quite noticeable! - The picture quality, brightness and color are awesome! It really shows when watching a movie. Plus it has glass that goes from edge-to-edge, so it provides a nice size picture for a small laptop. - The battery is long-lasting. I have been working remotely so have used the laptop to access my company network. I have been able to work for an entire day without charging the battery. It would probably go quicker if gaming or watching a lot of videos, but it also charges back up quickly. - This is the first laptop I have had with a touch screen. I have found this to be a real nice and convenient feature. It also works with a stylus pen. - The 360 degree hinge is pretty cool, I can use it like a laptop while working and then convert it into a tablet to kick back and use it while lounging or watching a movie, as well as stand it up in different configurations. I haven't had this before and it makes it ultra convenient to use in any position you want to sit! - This laptop is light weight, but it has a very solid feel to it. The unit, the hinges for the 360 degree rotation, the keyboard and everything about it just feel very well-made to me. I had looked at some other brands and some of them felt pretty cheap, like the hinges and such might break after some use. This one seems better made than other brands I looked at in the same price range. - It has some nice privacy features. I really like the camera privacy key that engages what they call an un-hackable camera shutter. I've always been a little worried about someone hacking me and accessing my camera or accidentally joining a work WebEx and having my camera on when I didn't know it was on. This button makes it easy to ensure the camera is not on when you don't want it on. It also has a microphone mute button for audio protection too. Finally, it has a 3D Fingerprint button for secure access, which is a nice feature and easier than keying in a PIN or password all the time. - The laptop was easy to set up. Wifi and Bluetooth connections were quite easy. The Cortana voice-assistant walks you through the complete set-up of the PC when you first turn it on. - For a small laptop, I think the sound is pretty good. It has Bang & Olufsen Speakers, which is a high end brand I haven't seen in other laptops. The speakers are small of course, in order to fit, so you aren't going to get a booming bass or anything like you would get if you connect a separate set of larger speakers, but the sound is better than my previous larger laptops had with their built-in speakers. - The backlit keyboard is nice, especially when I am using it while lounging in a dark room. - It comes with one USB-C port, two USB ports (one on each side), a micro-SD memory card reader and a combo headphone/microphone jack. I use the Bluetooth for my headphones though. So it seems to have all the necessary ports and connections covered. - I don't use Amazon Alexa, but it does come with Alexa built in for those who use that. - I really like the pale gold color too. It is very pale, so almost looks silver. I have always had black laptops in the past, but this color has a classy, rich look to it. Cons: I honestly don't have much in the way of cons, other than these two observations. - It does not come with a stylus pen or have a stylus doc. The screen works with a stylus pen, so it would have been nice if it had come with one or even if it had a doc to store a stylus. Some laptops come with the stylus and a doc in which the stylus is stored. Without the doc, I think it could be easy to lose track of a stylus. - This is the first 13.3" laptop I have owned, I have previously had 17" and 15" laptops, so this is the first one I have had without a numeric keypad. I knew this when I got it and with a 13.3" laptop, the keyboard really isn't big enough to have a numeric keyboard. I do kind of miss having it at times, but it was well-worth the trade-off because I like the smaller sized laptop for convenience and using in tablet mode, etc. All-in-all, I think this is a great laptop and better than others I saw at this price-point! I would highly recommend it to my friends.

Sucks, can't even give a HDMI. do you expect me to carry a extra USB C hub all the time?

This laptop is way over price. The display is horrible the performance is even worst.

HP - ENVY x360 2-in-1 13.3" Touchscreen Laptop - Intel Evo Platform - Intel Core i7 - 8GB Memory - 512GB SSD - Model:13m-bd0023dx I picked this laptop to be my new travel/mobile PC laptop and I am very happy with the choice. It is slightly heavier than the Windows 10 tablet with detachable keyboard it replaces, but it is faster, has larger internal SSD storage, better IO port features and a backlit keyboard. The HP ENVY x360 is very well constructed with its aluminum chassis, extremely bright FHD display and backlit keyboard. All combined in what I think is a very stylish and powerful laptop. Like the Windows 10 tablet/keyboard PC it's nice to have a PC portable that weighs less than three pounds and can be carried in my briefcase or backpack rather than in a separate shoulder case. The specifications at Best Buy quite well describe the ENVY x360 2-in-1 13.3 Model:13m-bd0023dx but there are a couple points I think could use a little expanding on. Battery life - HP estimates up to 10 hours 45 minutes for WiFi video streaming. I am seeing about 8 hours 30 minutes, but the only concession to battery life was to set screen brightness to about 50%. There are still device power conservation steps that have not been tried yet but 10 hours plus doesn’t seem unreasonable.. The Backlit Keyboard of the HP - ENVY x360 2-in-1 13.3" Model:13m-bd0023dx Is as good as any I have seen and better than most. My experience has been that many backlit keyboards do not have uniform illumination of all keys and that some have a few keys that are hard to identify due to low back illumination. I have found the key illumination on the ENVY is very uniform making it a pleasure to use, your results might differ. There is no included Active Stylus to use with the HP - ENVY x360 2-in-1 13.3" Model:13m-bd0023dx. An compatible HP stylus wasn’t immediately identifiable among those available locally. I tried a Wacom Bamboo Ink stylus I had on hand and it works fine with the ENVY and Windows Ink software in Windows 10 but I haven't researched other software compatibility yet. The HP - ENVY x360 2-in-1 13.3" Model:13m-bd0023dx is a great mobile PC laptop and at its Black Friday sale price is a bargain. I recommend it to my friends and relations.

It was an open box computer. I couldn’t access it. It was NEVER reset.

Blue screen of death after installing the updates.

The first thing you notice with this laptop is its size and weight. It is compact and light. When closed, it is very thin. It is almost exactly the same size as my Samsung phone in an Otterbox case to give you an idea of the thickness. Setup was quick and easy. Now that I've been using it for a while, I prefer the fingerprint scanner to unlock the computer. It is extremely fast at recognition. Much faster than typing a password would be. Some of the features that I like are the backlit keyboard. It has three different brightness levels. Off, low and high with a dedicated button to change the mode. There is also a button to turn the camera off. It's nice to not have to dig through a lot of settings menus to do it. I also like the keyboard layout. I previously had a laptop that had the home, pg up, pg dn and end keys clustered around the arrow keys. This laptop has them down the far right edge of the keyboard and it is just more natural location. There is also a dedicated system control button. This allows you to quickly adjust the laptop to your current needs. It has options for performance, quiet, cool and balanced modes. The 512GB SSD is blazing fast. The touchpad is large and intuitive. Right clicks are easy, you're not constantly trying to find the "sweet spot". Battery life has been great for me so far. I've been averaging 1-2 charges per week with my usage. The hinge is very sturdy. The screen stays right where you put it. It switches quickly between laptop and tablet mode. In tablet mode, the screen can be used either horizontally or vertically. The rubber strips on the bottom prevent any movement if you place it on a desk. It runs very quiet, I barely ever hear the fan. The screen quality is excellent. As far as cons, for me there really aren't any, other than I would have liked to have seen a pen included. My previous laptop had one that fit in a tray at the top of the keyboard just below the screen. Although, with as thin and light as this laptop is, there's really not much room for one to be included. Overall, the speed, image quality, compact size and lightweight design makes this a great laptop. At a little under three pounds, you'll barely even notice that you're carrying it. I have large hands and I don't feel cramped when typing. I highly recommend this laptop.

not good at saving battery, the gripping bands underneath came off after couple of months. speaker is weak. overall not top quality, I had to change one due to issues in the touch pad. but the design is nice and slick.

Honestly I'm fairly impressed with this system. The system seems to be very well constructed. The keyboard and touch pad work flawlessly. I am especially pleased with the performance of the palm rejection of the touch pad. In my experience the touch pad on compact laptops often causes my curser to change locations as I write, which can be extremely frustrating. I've experienced none of that while using this system. Another great feature of is the convertible hinge! I can tell HP spent a considerable amount of time perfecting this design. During my tests I've flipped / converted to tablet mode well over 100x and have yet to notice any loosening of the hinges or wobble commonly noted on convertible laptops. The screen stays firmly in place until I physically move it. I should also mention touch display is also very responsive and vibrant. Images, text, videos, etc. are displayed flawlessly. Another great feature is the built-in privacy filter which can be turned on or off simply by pressing the f1 key. This is especially handy when working on the go. I have not been able to test the pen capabilities of this system, as I have an HP active pen, which unfortunately is not compatible with this system. Overall this is an excellent, well built, and portable system; perfect for working from home or distance learning. I highly recommend you consider this system for you next PC purchase.

Fastest laptop I have ever owned. Boots up in seconds. Years after owning it, still performing like a champ. Purchase process at Best Buy store was simple and painless. Employee was very knowledgeable about the products. Would recommend!!

Initial thoughts on this computer is very positive. Screen is clear and displays close to the edge making it more compact. Pretty fast computer with fast boot up times. Keyboard keys feel really good when typing. Finger print log in is a great feature. Only one reason I don't give it 5 start. I noticed it had a traditional power cord/jack. Wondering why they didn't convert to USB-C. I noticed the USB-C had the power symbol and plugged in my former HP. adapter into the USB-C port and it charges. SO why did they use a traditional port? My guess is there is only one USB-C port and it would be used for power only if they didn't use an old school power adapter. My opinion, too many traditional usb ports and not enough usb-c ports. Certainly not a deal breaker and these are the only cons to this computer. Otherwise, I love the computer.

This laptop is very small and very fast. It has a nice sleek design that looks very professional. It is a little heavier than other 2 in 1 laptops with this one weighing around 4.25 lb. This laptop comes with a webcam cover button so if you ever want to be sure about your privacy, this is a great way to ensure it. Pen and touch support is very nice especially if you're an artist. This laptop does not come with a pen, however. This particular model does come with a "privacy" screen, but I can barely see how it's really helpful since all it has done for me is mess up my viewing angles. I wouldn't expect heavy gaming to be done on this laptop, but it should be able to handle light gaming with its i7 processor. Any creative work such as in any Adobe CC product, this laptop should be able to handle just fine.

Great condition for open box purchase. The USB ports are a bit troublesome to use since they have an awkward cover/door. Nice lightweight laptop.

Good for kids, my daughter really likes it. Easy to carry, sturdy and performance is great after several years too.