Customer Ratings & Reviews

Wasn’t the sale computer we came to look at but we are happy with it. Had to order and got it earlier then said so that was a plus.

Great laptop, picked up 2 versions of this laptop over the last couple months, this one & the Intel i5 version...think this one is a little quicker!

I bought this for my daughter for college. So far she said it works great and she really likes it. As of right now, there have been no problems with it.

i like the finger reader , make it convenient to me unlike my old one. the screen is good, could be better like 4k . but over all it nice and the price is excellent $515.

This is a perfect laptop. The Ryzen 5 works great, don’t need the 7. Very fast. The finger print reader works great. Nice screen. Best purchase in years.

Well I bought it for my wife who just started work from home so far she has no issues with it she is pretty happy I set it up for her it was pretty easy.

I thought this was a great laptop at first. Everything ran fairly quickly, and it had no issues running my software I wanted it to. Then I tried to do a zoom call on it, and the laptop blue screened. I tested it out with other video call apps. It would usually work for a minute or so, but blue screened every time. There were one or two AMD drivers it used for the microphone and camera, so I think there was a hardware defect, or a driver problem. When I returned the laptop at BestBuy, someone there told me others had the problem with that same model.

Had this laptop for a bit of time and still running great. Fast boot up, reliable fingerprint scanner and gets frequent updates from HP still.

Plenty of storage, no hiccups, serves our need. We only had one issue when Zoom screen froze. It may have been WiFi network. Other than that very happy

Purchased this computer for my Grandson to use for school. He's loving having his own Computer and the benefit of the programs on it. We are not dissappointed.

I absolutely love this laptop. Had to replace my old one. Keys are large print and easy to see. Soft touch, graphics are great. Quality is outstanding.

The laptop does what I need it to - internet, apps, email - but compared to my last laptop (different brand) I just find that the quality isn’t all there. I can’t tell why, but sometimes it will just freeze for a few seconds and often when I open it, the display screen has been turned. These are no big deal things, but for a brand new laptop, I would not expect them. Also, the laptop edges are pretty pointy so it has caused the bottom of my backpack to wear.

It was at least good for school but after school I really never used it. If you want a great laptop for school I recommend this one.

Once i got mystuff from my phone copied to the laptop. It works fine. Fairly quick startup frombeing off. Love the large screen.

Was a pain to set up with all of the authorization that Microsoft requests now. I miss the days of just hitting the button and your computer turns on.

Our new HP ENVY works great! The geek squad had everything set up and running in just a few days. Very impressed with Best Buy and their people.

Got to say this was a good purchase my 4 year old loves it easy to use and very resistant made it easy for wife and son to get the school thing done

This is a great little machine. Has really made working from home convenient. Great sound and features for someone who doesn't want to break the bank.

Gorgeous machine. Premium quality, great trackpad and a really nice screen. Purchased two of these for my kids for school. Great deal when on sale.

Loving my computer,got it for are new business. Been working great,got the Geek Squad with my purchase. They are awesome to big,big,big, HELP to me.