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Customer Ratings & Reviews

Your price for this item is $722.99
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The comparable value price is $849.99

Customer reviews

Rating 4.5 out of 5 stars with 4380 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the ENVY x360 2-in-1 laptop for its touch screen, fast performance, and affordable price. Many users appreciate its long battery life, light weight, and suitability for gaming. On the downside, some customers have concerns about overheating issues, microphone problems, fan noise, and occasional sound malfunctions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 4,380 reviews
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, and great computer for back to school. So far it has been easy to use and I have not had in trouble at all with it. I would highly recommend you get it covered by geek squad if you are like me accident prone. Just to be safe at least.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop size, not too big, nor too small!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new HP laptop with a perfect screen size of 15.6 providing me awesome clarity for working on spreadsheets and charts. The screen size, color brightness and clarity has also been awesome for entertainment! Love, love this product from Best Buy!

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Malfunction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer. 16 year old daughter used it for school for about 3 weeks. It has the AMD chip and the computer fan would run a lot and then that’s when the problems came. Shutting down, just not working right until finally the blue screen. Ended up taking it back to Best Buy. Annoying since they didn’t have any comprable ones in stock. Yes well, seems like computers just aren’t reliable like I was used to.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable PC for students.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the first laptop I’ve bought. It was the easiest set up and has a fast processor. I appreciate the loud speakers! Only thing is the computer itself is a little loud(I’m guessing it’s the fan) but it doesn’t bother me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome PC for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was a Christmas gift for my wife and she loves it. I have the previous years model, so I am able to easily answer questions for her. I truly loved my laptop, so I knew this upgrade would make her very happy as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it-

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much versatility. Easy to use. Great value. If you are looking for a work horse for everyday web based applications this is it. Love the size. Much lighter than my 17” non convertible. I take this with me in my purse. Love the pen! It does work better with the pen.

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 3 out of 5 stars

    Too many issues

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly prompting you to update software. Microphone never worked. Frequently gets stuck with the screen upsidedown in tablet mode and requires rebooting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great for work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this laptop for school work. Runs well, quick startup, and the lit keyboard is great. NOT A GAMING LAPTOP. It is very much oriented for software like Word and Excel. Plays youtube and music well also. Easy to carry around, very thin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and great convertibility

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought this laptop 2x. Both still work great. The first was a few years back and I still love how easy it is to use. I have bought a few laptops over the years and this one has never slowed down on me or felt like it needed to be replaced.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy great design and value for my money. A few glitches like after updates system had to be reset 3 times by geek squad. Keyboard is great lighting could have been a bit brighter but overall good laptop for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer he had was several years old. It was in need of several things like: a battery; had a virus among other problems. It was bought as a Christmas present for my husband. It is a lot easier to operate than the old one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great college laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this products a month or two ago for college and it has worked great! It allows me to easily multitask throughout all of my class work. Only issue I have found is that it is a big laptop which at times is an inconvenience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase for my college student

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great but for my son going off to college. The Best Buy two was very helpful with showing my son some cool features he could utilize in classes. Example taking notes directly on the laptop without typing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP Envy is a great laptop for the college kid or just for every day use. The Ryzen5 and the 8 GB of memory are more than enough for everyday use. Has great sound with the speakers and the 15.6 inch monitor delivers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop as my previous laptop was starting to die. Checked out quite a few and compared them to the one I purchased. Hands down for the money that I paid it was a great deal. It works like a charm so far, no issues and very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop purchase 11/2020

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good experience shopping for a specific laptop. The associate gave us excellent information which helped us make our decision. I wish that I had his name to compliment him to his manager. Looking forward to using my new HP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop I've Owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about this purchase because of the lack of info I could find about it. I bought a repackaged version after someone returned it. I have had no problems with this computer. I love that I can use it as a tablet. I also love the color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love ths computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though this is the first computer I have owned myself, best investment yet! I have used many other brands and I haven't had a issue with HP. The best buy employee was every helpful! This computer had a great sale for the quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is nice. I'm not real tech savvy but it seems user friendly. I'm going back to school and it seems to have everything I need plus some neat features I hope to learn to use. As always what really appreciated was the helpful employees in Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    southpaw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is awesome. it is pretty easy to use. the tutorials help alot. love the screen size. i am thankful that i can use zoom on this. the last one i had i could not use zoom.

    I would recommend this to a friend