Customer Ratings & Reviews

I bought this computer for my daughter for college. She loves it. Much better than the last one she had that was a thousand years old. Major improvement.

You can't beat an HP ENVY Laptop. I have used HP products for over 20 years exclusively due to their quality, design and support. This laptop has great resolution too.

Love it so far i have no problems with multi tasking for school to listening to music/watching videos. Ryzen 5 is fantastic. Very durable love the tablet transition. Feels sturdy

Bought it for my husband, he loves it, it was easy to set up and we have very little knowledge of today’s technology, he loves the screen size , over all great purchase

our new laptop has been excellent...very happy with our choice.Thank you to Best Buy associate Jordan Taylor for steering us to the best choice for our home computer needs !!

Have not had a laptop in 7 years. I was helped in picking out this one, easy to use, nice price was good and the support from best buy is great. Will enjoy my new laptop

It's a great laptop. The price was steep; however, I successfully price-challenged it from HP's website. Much thinner than I thought it'd be. :)

I've had this laptop for less than a year and it is already having problems. I take very good care of my electronics and have never dropped it or dropped anything on it so this is all manufacturer error. First off the keyboard stops working randomly and the only solution is to use the touch screen or mouse to shut it off and back on. Next, it wont go into sleep mode properly anymore. If I close the lid to put it into sleep, it will not wake up when I open the lid or press any keys. Not even the power button wakes it up! To make things worse it starts heating up very bad. I'n not sure why it starts to overheat when it is supposed to be in sleep mode but it will continue to heat up until you hard reset the laptop. Do you know how annoying and unsafe it is to have a laptop not go to sleep and wake up ? If i close the lid or even put Sleep in the Start menu it will begin to overheat until I hard reset it. To make things worse I have finals coming up so what if the keyboard shuts down and I cant use it? I cant even turn it in to HP to get it fixed because I am going to need it for the upcoming quarter!!! Terrible product I would return if I could.

Fast - high quality screen and speakers - everything I was looking for in a computer to upgrade my old computer. Very happy - no issues... can’t think of anything more I’d want or need.

Haven't bought a new laptop in several years. Was so happy with the customer service and quality of the item. Will always go to Best Buy for any electronic purchases.

This is a good basic laptop. We are currently using this for browsing, office and remoting into the office. So far, the user has had no issues with it and no compliants.

Very durable and great compliment to the at home schooling we are dealing with. A very fast processor so no more unwanted delays during loading etc. Great laptop!

I had a dated laptop that needed to be replaced. I saw ghis one and it has exceeded my expectations. Does everything that I need in a laptop. Definitely recommend this item.

Good Computer for every day use. I got it for work and use at home still runs great no slow downs. Only thing that I wish it had was a bigger hard drive.

TLDR: Overheats and drains battery when not plugged in - started within two months of purchase. I started having issues with this computer two months after my purchase. When not plugged in, it would overheat and completely drain the battery. My husband reached out to HP to attempt to fix the issue and after working with them for a couple hours trying to correct it virtually, ultimately it was sent to HP for work. They stated they fixed the issue and sent it back. The same issue started happening again within another month or two, but we were deep in COVID by that time and dealing with customer service just wouldn't be worth it. I still use the computer, but it remains plugged in at all times and I don't save anything locally. The only time I deem it worth the risk is when I am utilizing programs that are unavailable on my MacBook. Had an HP Envy that lasted me approx. 4 years and was really looking forward to using this product, but the whole customer service process was a disappointment that will likely make me move away from HP in the future.

HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - AMD Ryzen 5 - 8GB Memory - 256GB SSD - Nightfall Black is a great machine. Easy to set up and use. Excellent screen.

I have always wanted a laptop with large touch screen. This laptop basically covers all of my needs. 3rd generation AMD ryzen processor is now comparable with intel 14nm++++.

This is quite simply a remarkable computer. Unpacking/set up was simple and the power and capabilities of this machine are amazing. Truly happy and grateful. Thank you!

The Best Buy sale improved the great value of this HP Envy laptop model recommended by both CNET and PC Magazine with the component and feature specifications recommended for college students.

This is a great device for home and work use!! I needed a computer in a hurry and thankfully this model was available. Great for my work duties and for streaming Netflix!!