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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4380 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the ENVY x360 2-in-1 laptop for its touch screen, fast performance, and affordable price. Many users appreciate its long battery life, light weight, and suitability for gaming. On the downside, some customers have concerns about overheating issues, microphone problems, fan noise, and occasional sound malfunctions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 4,380 reviews
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works wonder for me enjoy the way you can flip it and use it like a tablet or bring the keyboard up on the screen. This is worth the money

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Had to return it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop was delivered on 3/27/20 and returned on 5/1/20. When it worked, it was great. But I kept having the same issue repeatedly. While using it with a fully charged battery it would start to get extremely hot to the touch and then shutdown. Eventually after a couple hours it would cool down but it still wouldn't turn back on until I put it on the charger for a few minutes. It was basically overheating, shutting down and suddenly draining the battery. At first I thought maybe it was just a one time thing, but it kept happening. I finally returned it and i'm still deciding if I want to try the same laptop or buy a different one. The only other thing I didn't care for was the material/weight of it...it's like a metal or something, cool to the touch. (When it wasn't overheating of course.) And it was on the heavy side compared to other laptops i've had.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Envious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am envious. I bought this for my husband to use at work and I want it. The features are great. Someone at work tried to use it but fingerprint feature stopped them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast processing and lightweight design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been a great addition to our house. The size and weight are perfect for ease of travel and yet packs a punch in all the right areas. Love this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful for your child!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is a great purchase and is wonderful for you high schooler or college student ready to take on the challenges of online learning. Wonderful buy!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my son one, and had to return my sons because the sound stopped working. Gave us a new one. Ours did the same thing but started working on own

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Light use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up. Shuts off unexpectedly sometimes. I primarily play games, surf the net so I'm not using all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for college

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter for her college classes. Replaced an old Apple computer. She says its the greatest and easiest computer to use ever.

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 1 out of 5 stars

    Microphone and hardware issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a wonderful first impression and would have loved to have kept this Laptop if some serious issues had not happened. In the first week of purchase, the microphone crashed during a business meeting. HP support had to reinstall the software. A couple weeks later, also during a couple business meetings, the fan started to make a noise like an airplane turbine. I had to turn off the computer for the noise to stop. HP support said it needed to have a look inside and perhaps change the fan. Nope. I returned it. I did not pay so much for something to give so much trouble in less than a month.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ENVY x360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the quality of the product. Been using Dell computers provided by my company, but the HP is every bit as good. Highly recommend the computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This purchase did not disappoint.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen size is perfect. The speakers work wonderfully. Easy to set up. Thin and lightweight. I haven't used the touch screen alot yet but I know it will get used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Envy X360 Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with this laptop. It feels solid but sleek, nice finish on the entire encasement. I would highly recommend it for a budget laptop/office use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High Quality Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was actually surprised at the fit and finish of this laptop. It looks much more expensive. Like a real high end laptop. My wife uses it and it fits her needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer for under $600

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been about a month since I purchased this computer and my last HP lasted almost 9 years. I love the HP computers and printers. Been using the printers since 1995.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMD Rocks

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love hp products .. I’ve always bought an intel based laptop … this time I went ahead rolled the dice and tried amd … wow is what I got ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Envy laptop is sleek and stylish looking. It also boasts good components needed for a modern laptop. Excellent buy!!!

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Very dissapointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I had a sudden upcoming work trip and needed a good laptop quick. I needed one that was relatively cheap, well reviewed, and able to be purchased that day. This was the best option and it had very good reviews. I had people say that it's a great laptop. Well this has lots of neat features. I enjoy the touch screen and it's very helpful for browsing or reading. But in less than 2 months. This computer has been freezing, having it's keyboard freeze, and is consistently losing the internal microphone, getting more and more complicated to fix. I don't know whats wrong. But I reached out to HP and i have had very poor help. I say an hp product isn't worth it with service this poor.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales associate in computers was friendly, very knowledgeable and helpful. I love my new laptop! I know need to figure out how to connect it to my printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My student is very satisfied with her computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this laptop for my student's first week of college. It is perfect for what he needs and we were helped greatly in the store even under COVID 19 conditions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all around laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop works great. Using it for games, video calls, and school has been great. Jack of all trades. Not a high end gaming laptop but gets the job done for me.

    I would recommend this to a friend