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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4379 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the ENVY x360 2-in-1 laptop for its touch screen, fast performance, and affordable price. Many users appreciate its long battery life, light weight, and suitability for gaming. On the downside, some customers have concerns about overheating issues, microphone problems, fan noise, and occasional sound malfunctions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 4,379 reviews
  • Rated 5 out of 5 stars

    Solid computer for the price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a computer with an integrated number pad without landing on a large/bulky computer. This machine has been a great middle ground between size and power.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love to recommend this laptop, but the hinge & screen clip broke with minimal use. That part of the computer is cheaply made & fragile. Disappointed & would not recommend due to that default. This would be a great computer if not for the cheap parts & design flaw.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for college and so far works well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter for college. So far she said it works great and she really likes it. As of right now, there have been no problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    School

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was at least good for school but after school I really never used it. If you want a great laptop for school I recommend this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect laptop. The Ryzen 5 works great, don’t need the 7. Very fast. The finger print reader works great. Nice screen. Best purchase in years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharp display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I bought it for my wife who just started work from home so far she has no issues with it she is pretty happy I set it up for her it was pretty easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far So good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for an inexpensive laptop for school work & so far this has worked perfect. I was a bit hesitant being that it's an AMD but it hasn't given me a problem.

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 1 out of 5 stars

    Blue screens during video calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this was a great laptop at first. Everything ran fairly quickly, and it had no issues running my software I wanted it to. Then I tried to do a zoom call on it, and the laptop blue screened. I tested it out with other video call apps. It would usually work for a minute or so, but blue screened every time. There were one or two AMD drivers it used for the microphone and camera, so I think there was a hardware defect, or a driver problem. When I returned the laptop at BestBuy, someone there told me others had the problem with that same model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the finger reader , make it convenient to me unlike my old one. the screen is good, could be better like 4k . but over all it nice and the price is excellent $515.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once i got mystuff from my phone copied to the laptop. It works fine. Fairly quick startup frombeing off. Love the large screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of storage, no hiccups, serves our need. We only had one issue when Zoom screen froze. It may have been WiFi network. Other than that very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP ENVY purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new HP ENVY works great! The geek squad had everything set up and running in just a few days. Very impressed with Best Buy and their people.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this laptop for a bit of time and still running great. Fast boot up, reliable fingerprint scanner and gets frequent updates from HP still.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop. Had to replace my old one. Keys are large print and easy to see. Soft touch, graphics are great. Quality is outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and easy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got to say this was a good purchase my 4 year old loves it easy to use and very resistant made it easy for wife and son to get the school thing done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this computer for my Grandson to use for school. He's loving having his own Computer and the benefit of the programs on it. We are not dissappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality to Rival Apple

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous machine. Premium quality, great trackpad and a really nice screen. Purchased two of these for my kids for school. Great deal when on sale.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does it’s job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop does what I need it to - internet, apps, email - but compared to my last laptop (different brand) I just find that the quality isn’t all there. I can’t tell why, but sometimes it will just freeze for a few seconds and often when I open it, the display screen has been turned. These are no big deal things, but for a brand new laptop, I would not expect them. Also, the laptop edges are pretty pointy so it has caused the bottom of my backpack to wear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great everyday laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, very fast and easy to setup. 256gb SSD is very fast and processor is quick too. Perfect for web browsing and watching shows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little machine. Has really made working from home convenient. Great sound and features for someone who doesn't want to break the bank.

    I would recommend this to a friend