Customer Ratings & Reviews
- Model:
- 15M-ED0023DX
- SKU:
- 6403437
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the fast performance, touch screen, lightweight design, and reasonable price of the ENVY x360 laptop. They appreciate its speed, clear display, portability, and value for money. However, customers are negative about the fan noise, average battery life, weight, overheating issues, and limited number of USB ports. They mention that the fan can be loud during normal use, the battery life could be better, it is heavier than expected, it can overheat when charging while in use, and it could use more USB ports.
This summary was generated by AI based on customer reviews.
I was jipped
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was absolutely the WORST machine that I've ever purchased from HP. All of my previous machines & printers have been HP. By far the worst experience yet.
No, I would not recommend this to a friendSorry I bought an HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have already had software compatibility issues. Will not safely eject the external hard drive. HP support is not helpful in the least. I wish I could take it back.
No, I would not recommend this to a frienddisgruntled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst transaction I ever entered into still haven't heard back after two calls re window 10 pro upgrade I demand a refund on the entire transaction
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Sorry to hear that you've been having trouble reaching someone. This certainly isn't the experience that we strive for with our customers, and I can understand your frustration.
We are always here to assist you with any issues you're having or to help you select the product that best suits your needs. You can get in touch with us via your preferred method at support.hp.com.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, please go to: https://support.hp.com/us-en/checkwarranty
Alexis
HP Care
Bad product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product, display went out in less 6 months and had to replaced because it un-repairable and this was for wife to work from home.
No, I would not recommend this to a friendpoorly designed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.almost one year from the date, 6 days away. the left hinge and the lower screen came out. one of the inside screws came out.
No, I would not recommend this to a friendPoor performance
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the first 3 months I was happy afterwards the computer had difficulty turning on. Today I havent been able to turn it on for over 8 hours.
No, I would not recommend this to a friendStopped working when it was no longer returnable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible computer. It worked for 9 weeks and then stopped working when it was no longer returnable.
No, I would not recommend this to a friendBroke too soon
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke on 1 yr and 9 months from purchase. Will no longer turn on. It had light usage.
No, I would not recommend this to a friendSucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never even received it and was getting charged for it. I have had to make a dispute on it and it’s 6 weeks later with no resolution
No, I would not recommend this to a friendToo much Noisy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much Noisy. Just using from last 3 to 4 hours but It’s too noisy
No, I would not recommend this to a friendreturned it immediately.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once we got it home we realized we couldn't see the keyboard characters - white lettering with silver background. Very foolish design.
No, I would not recommend this to a friendPoor guidance and advice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in to buy a headset that had BOTH sound and ability to talk using a mike. I was assured it had both. Not true. No mike.
I would recommend this to a friendNot the best
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must say I bought it this product a while ago and had a few issues!
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I’ve gotten this item, I’ve had to call Geek Squad about the constant screen flickering and blackouts.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Lee,
I'm genuinely sorry to hear that you’ve had trouble with your purchase. Any time that expectations are not met, naturally, it’s upsetting, so I’d like to step in here and offer some assistance.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including Display and Touchscreen issues. You can find that site here: https://support.hp.com/us-en/topic/diagnostics?category=computing
If any problem persists, please reach out to us so we can help you assess the situation and guide you through any applicable troubleshooting. On the diagnostic tools page, you’ll find a link to Support Home (our main support page) as well as links to contact support and chat with a virtual agent.
Alexis
HP Care
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks of use, sxreen black out. Unable to turn on again. Taken in for GeekSquad, still waiting on update.
No, I would not recommend this to a friendthis laptops piece of junk got hot cut off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont buy this laptop it junk it cuts off and gets hot it not quilty laptop.
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop broke just two weeks out the box. Geek squad was unable to fix it. Would not recommend to anyone
No, I would not recommend this to a friendTerrible purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow computer, wifi drives constantly uninstalled with no explanation
No, I would not recommend this to a friendNotHappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad screen glare, applications are slow. Very overpriced for what the laptop can deliver.
No, I would not recommend this to a friendPoor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer on August 30th 2020, brand new and the screen is not working properly.
No, I would not recommend this to a friend