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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2798 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the fast performance, touch screen, lightweight design, and reasonable price of the ENVY x360 laptop. They appreciate its speed, clear display, portability, and value for money. However, customers are negative about the fan noise, average battery life, weight, overheating issues, and limited number of USB ports. They mention that the fan can be loud during normal use, the battery life could be better, it is heavier than expected, it can overheat when charging while in use, and it could use more USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 2,798 reviews
  • Rated 1 out of 5 stars

    Always something to worry about

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It always has a problem connecting to the internet. Too bad for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP is a terrible product will never purchase again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It requested a bios update after two weeks and never worked after that. Would not boot up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Need a replacement

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop doesn’t turn on anymore bought it July 2020 We are in august 2021

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I hate the silver keyboard!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate the silver keyboard. Very difficult to use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product on on the second day it was not working properly had to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Envy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it with issues did not switch from keyboard to touch keyboard, not recommended

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Waste your time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned after a week. Turned off and would not turn back on. It was 62% charged.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quality is poor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of junk, Tried but cannot effectively use it. Wish I had not purchased it. W

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wifi conection

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several issues with WiFi adapter, almost every day is shutting down.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this computer. It isn’t worth it especially don’t buy from Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stop working 2 days after purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont waste your time. Product stop working and the geeks couldnt figure out why.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item. I could not see the letters /numbers on the silver keys.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working less then a month of owning it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Envy less then a month. Stopped working. HP wasn't helpful at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer is horrible beat buy sucks go else where ANYWHERE ELSE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an issue with the computer and got my money back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Pretty good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a little loud when charging but other than that the laptop is a solid buy .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My HP ENVY is super awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My HP Envy laptop has been a reliable companion, exceeding my expectations even in 2024. Its performance and durability have genuinely impressed me! Thank You, HP!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Great Laptop to Work From Home!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and dependable laptop. I work from home and this laptop worked perfectly for that purpose. Be careful with it though as it is very delicate.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Mrs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price. It’s perfect for my daughters. 100 % recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 3 out of 5 stars

    Good while it lasted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, fast, reliable and tablet option is terrific.Big downside, the hinge broke on 20 th 2023 and difficult to open and close without causing further damage to screen. A real bummer! Bought in 2020. I would purchse again if HP resolves the hinge issues on their laptops.But not if hinge issues continue. This is the secong HP I bought with the same hinge problem.

    No, I would not recommend this to a friend