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Customer Ratings & Reviews

Your price for this item is $649.99
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The comparable value price is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 886 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the ENVY x360 2-in-1 laptop for its fast speed, lightweight design, and responsive touchscreen. They appreciate the laptop's performance and battery life, saying it's a great value for the price. However, some customers have experienced issues with the hard drive, operating system, and fingerprint scanner.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 885 reviews
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    User friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Like the touch screen and lap top availability.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Go touchscreen

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my computer it’s a breeze to use and super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Very easy setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, great screen and easy setup sleek looking and long lasting battery

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Good for my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop very much. Fast with enough memory for my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems to be helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given the incredible Number of emails that I now receive telling me about discounts and other savings available, I am somewhat concerned that the laptop I purchased by just walking into the store may have cost me more than it would have if I had had access to all these discounts before purchasing the computer. That said, I am reasonably happy with the computer itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality product! Super fast and convenient. Downside to it; does not support broadband cable, no cds, we all know we no longer use them, but we still rent through red box, pc games. On the bright side, the image quality is awesome and not to mention the great quality sound. Over all I think it’s a 4.5 star.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Love the diversity of its technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice device. It is fast and meets my needs for school.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Really Fast for Gaminin - my son loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great for gaming. My son was very happy with the performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    excellent - design and performance !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a great product! I love the design and the the excellent performance!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for what I need! Love it, especially that i can touch the screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    okay computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well battery lasts good. it is very sensitive to the touch.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    boss

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop, has everything you need for school great price

    I would recommend this to a friend
  • Cons mentioned:
    Data loss

    Rated 1 out of 5 stars

    BIG problem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love HP and I purchased this piece in May for a college seminar overseas for 2 weeks in July. I didn't start using it until about 3 weeks before the seminar started so that I could get used to it. Unfortunately when I did use it, it got so hot multiple times that it almost hurt me and I did my absolute best to keep it aimed so that the air could move under the bottom. On Sunday, July 21 the computer completely died. It would not turn on and even though I tried multiple outlets and multiple different connectors (including those that my roommate had brought) the computer did not turn on. Needless to say that when I got back to the US I was very flustered. I immediately stopped at Best Buy and talked to someone at the Geek Squad. Their immediate response was that I didn't use the right adapter in the UK (wrong...I bought one from Best Buy which happened to fry on me! I had to buy a backup in the UK that seemed to work better than the one that I had originally purchased at Best Buy) and that they would look at it and see what was going on. I'm now going on 3 weeks and just discovered yesterday that when it got sent down to KY to the main facilities to be hopefully fixed, it's completely dead and nobody at the home store backed up my files on the flash drive like they said they would the day I dropped it off. That made me extremely upset. That was the first thing they were supposed to take care of. I'm hoping that they get my original piece to back up the files and then give me the chance to get a new one, but I'm very upset with how the computer worked out. I think if the computer had worked, I would have a much better response!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Love the soft key touch.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, fun, cool, easy to use. I will be scheduling a training session soon.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great product for a great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop. It’s a touchscreen and converts to a tablet if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Light weight and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the smaller size and much lighter weight than my old Envy. Really fast!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Nice Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, smooth running computer. Great looking exterior and bright display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. Its clear and fast. I am a college student and really love having the big screen. I do alot of research and this computer keeps up. I also love being able to switch it to tablet mode and will be taking notes with it with a stylus. The battery actually last me all day in classes which makes life so much easier. Its best of computer world and tablet world!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed and ease of this computer. It’s exactly what I needed!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice laptop for business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much Faster and efficient laptop. I use for my business and its perfect.

    I would recommend this to a friend