Customer Ratings & Reviews
- Model:
- X4E15AN
- SKU:
- 6198920
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the high-quality ink and ease of use associated with the Instant Ink 100-Page Monthly Plan. Many appreciate the affordable price point for the convenience it offers. However, some users experienced compatibility issues with certain printers and found the monthly page limit restrictive. The plan's value proposition is centered around ink quality and convenience, but compatibility and page limitations are potential drawbacks.
This summary was generated by AI based on customer reviews.
this monthly plan is a trick!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was instructed to purchase this plan when I got my Envy 5000 series printer online. I followed the instructions which stated that with this plan I would receive my in "automatically" when it was low. I signed up for the lowest costing plan to test it out. Well now we ran out of ink and when I logged in to "hpinstantink.com" it tells me I cannot use this service for my 5000 SERIES PRINTER!!!!! Now I have to go to Best Buy in person to make sure I don't get charged monthly for ink which I am not receiving....UGGGGH REALLY BAD!!!!!!!
No, I would not recommend this to a friendDON'T FALL FOR IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nope. Nope. Nope. They let you "pause" service for a month if you can't pay and then charge you for it anyway. Since service is "paused" despite still being paid for, you will lose all your rollover pages. Customer service is the WORST I have ever had to deal with- and I've dealt with a stolen credit card purchases MUCH more easily.
No, I would not recommend this to a friendGreat plan if we could access
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to access this feature since setting up the new Office jet pro 6978 printer. When making the initial setup we were prompted (can't access this feature at this time)
I would recommend this to a friend- Cons mentioned:Compatibility
Misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this form my desk jet printer and when I registered on line I got a message this printer wasn't eligible. Wasted money. Didn't say it on the card.
No, I would not recommend this to a friend Really poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This program is terrible!!! It takes way too long to sign up. U have to sign up in the middles of setting up your printer so it interrupts that process. Then after I spent all that time signing up my printer displayed a message the next day that I was no longer eligible for the program and would not be receiving my free ink. Disappointing to say the least as the free ink for 5 months was a major selling point to buy the printer. Not happy with the product and wont be recommending . I will also be returning my new printer because of it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Johnny,
I'm incredibly sorry for the experience you've had with Instant Ink so far. I can assure you that no issue like this should've happened, so I want to make sure we get this taken care of for you.
Since you should've received the trial that came with your printer, I recommend contacting our dedicated Instant Ink team for support. They'd be more than happy to address and rectify this for you, so you can give them a call at 1‑855‑785‑2777.
If you'll allow us another opportunity, we look forward to making this right.
Chelsea
HP Care
hp.com/support
Cannot get it working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This seems like a good deal, but I never had any luck getting it to work. The website will not accept the codes and my account. FIve bucks down the drain!
No, I would not recommend this to a friendNot Compatible with My Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read reviews and did research before purchasing. Was told that the plan was compatible with my printer, but when I tried to install, it didn't work for me. Great product, just not for me at this time.
I would recommend this to a friendInstant Ink 300 sheets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For what it’s worth, it took awhile for them to send ink. Majority of the time it is not enough sheets so they make you pay even though you paid. You’ll be paying for ink you already bought
No, I would not recommend this to a friendOk...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came free with my printer purchase. I don't print enough at home to need an ink subscription service. But it does seem like a good option for someone who does.
No, I would not recommend this to a friendMy bad experience
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with this awful. I was using this service for about a year. I received a cartridge months before I need it. The problem was, that for some reason the printer damaged the cartridge and I requested a replacement. Unfortunately, they do not hesitate to give me a negative answer. So I had to buy a new pair of cartridge myself, about 60 dollars. My solution was to cancel the service, get the 60 dollars plus others 60 dollars and I got an Ecotank printer.
No, I would not recommend this to a friendUnable to sign up for plan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would really like to sign up for Instaink, but you can ONLY sign up online, and I kept getting error messages, and “try again later”. I called the support line and couldn’t sign up on line, was given a case number, told they would try to resolve it. All I got was an email suggesting I uninstall my HPSmart app, then reinstall. That didn’t help. It’s looks like great plan—I’ll never know since I can’t sign up!!
No, I would not recommend this to a friend- Cons mentioned:Page limit
Don't Do It!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Regret signing up for this. You're only allowed to print a limited number of pages per month. Ridiculous. Avoid the aggravation.
No, I would not recommend this to a friend Free
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this free with my purchase. Haven't used it yet because my printer came with a 6month free trial of hp ink sub
No, I would not recommend this to a friendA waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product came with a laptop purchase. I tried to set it up right away but gave some many errors. So I never tried again; that been 3yrs ago
No, I would not recommend this to a friendCANT USE THE INK
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CANT USE THEIR INK DUE TO THE FACT THAT UNSUBCRIBED FROM THE MONTHLY PLAN ITS TOO EXPENSIVE AND I PRINT MORE THAN 5O PAGES A MONTH THIS REALLY SUCKS
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Donna.
I’m sorry to hear that you’ve had difficulty with your printer after canceling your Instant Ink subscription. The frustration in your review is clear – and understandable – so I’ll offer some information that I hope will help.
Once you cancel an Instant Ink subscription, you can continue to use HP ink in your printer. However, Instant Ink cartridges are coded to track your ink usage, and the ones that are in your printer no longer function after the subscription is canceled. New cartridges, however, should work fine.
If you have further questions, or if you’ve installed new ink cartridges but they don’t work, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Better off buying carts
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this was a good idea at first but its just another constant monthly payment
No, I would not recommend this to a friendNot compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.employee sold me this instead of ink I asked for . basically bought it for no reason . Not compatible w/ HP PRINTER ENVY 5055 otherwise great buy if it would be .
No, I would not recommend this to a friendbogus
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never recieved any ink! we have been out of ink for a while now, this was supposed to replenish automatically. it has not and we cannot figure out how to contact anyone regarding how to get ink delivered. this is a ridiculous waste of time and energy. it would be easier and actually cheaper to throw out the whole printer and buy a new one every time the ink runs out.
No, I would not recommend this to a friendNot sure if i will keep the plan...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still in the trial period... never had to want my page printing before... I will wait a few months and then decide... At this time i dont enogh to recommend it to a friend
No, I would not recommend this to a friendEasy plan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an easy plan but not for us. We are not heavy users so for now will not need but if that changes in the future, we'll look into this.
I would recommend this to a friend