Customer Ratings & Reviews

Purchased the HP instant ink enrollment plan in June, however we have not received the initial one month 50 pages of ink.

I have called Best Buy to find out how to redeem the ink and so far I have been transferred 5 times with no help. Can someone tell me how this program works. I purchased the printer and the Instant Ink because of how I understood it to work. At this point it is just a waste of money. I am about too order ink now for my printer and pay for it again. No one understands the program or who to transfer me too.

Very happy that I bought this plan already received another ink!!!!

Haven’t used this because I have to join a monthly membership

It was way to expensive and it is very easy to go over the limited amount they give you .

Rip off. Ended up with an error message which wouldn’t allow me to print. Not cool when working from home. Had to cancel plan totally, go buy my own ink, mail back their ink which was new and still wait a month before they would stop charging me.

not for me. too pricey for the amount of printing I do on a regular basis

i had a plan for a year when i cancelled and after getting my first refill, i found out that the cartridges they send you will not work after you cancel. I only needed new cartridges once over the year and then when i got them i cant use them. HP's position is that they are not selling you the ink, then what are they providing if its my printer and my paper?

In order for you to get the $5 card you need to enroll in a monthly contract to purchase paper which is not right. If it's given as a gift for your purchased you should not be obligated to enroll into a monthly purchase in order to get it. Once you make a purchase the customer should be given the gift with no attachment.

Returned to store...don't use enough ink to justify signing up for auto delivery

Didn’t work on my printer , I end up going to the store when I was out of ink to buy more ink or ordered online. I registered the ink plan and the printer says it was done , however when the ink is low the printer let me know that the ink is low. No service came when it was supposed to let you reorder the Instant Ink .

Geek squad couldn't solve sign up for HP auto ink. HP hasn't solved problem after an hour on the phone and hasn't called back with a solution as promised. 2 trips to Best Buy and phone to Hp not answered as promised. I'm about out of ink and patience--I can find better things to do with my time. HP should give me free ink forever!

Haven’t used it since we do not print a lot. Did not feel we needed a monthly plan.

i went back to the store wanting to return and cancel the entire purchase including items i got free like this, but i went back to the store to return the printer and i was charged for it, but i want to cancel everything, it's not fair to charge me for something i received for free

Will not buy again - dumb Idea! -- Hard to understand what and how Ink replacement work -- supper dumb !

never use it because the prices are very expensive. I found other ways to save money

They are trying to get more money from you on doing monthly subscription, so I am currently having 10$ subscriptions so for a year I need to pay 120$ which looks like for me I am spending more money. I had to do it because I got one of the printer hp envy 5014 which works on the monthly subscription. Bad to the core.

Only giving this one star due to fact upon purchase I was told I would receive a 6 month subscription however upon pickup I received a “ 2 moth subscription “ in the form of a $5 promo card. Not at all what was advertised.

Good if you can max out the use or your huts throwing money away monthly

This was not worth the cost. Much cheaper to just pick up cartridges when needed.