Customer Ratings & Reviews

Still working on my first cartridge. I like the fact that these cartridges are much larger than the standard retail cartridge. I wxpect this was save a lot of $$ over course of year.

I've belonged to HP Instant ink for about two years now. I liked it at first. But then I tried to use a second printer in a different location for several months. After a couple of weeks of effort, I finally got the different printer unlocked, hooked up and working. Then I came back to my home printer..same trouble switching. Then I went back to my second printer in a different location, same problem. When I came back home this time, it all started again. So I cancelled. Or rather, I tried. I have been asking to cancel now for three months, resulting in four more monthly charges. They claim they didn't get the first notice, even tho' they sent me a survey asking why I was stopping. Yeah right! In the two years I belonged, I ended up paying way more than I would have, had I owned my own cartridges. I used to like HP. I am a lifelong fan and user of their products. But between this and the problems I've had with them, since switching to Windows 10?? I'm moving on to something better!

I have had the instant ink subscription for 30 months now on the $2.99/mo 50 page subscription. I have been charged a total of $96 and printed 1375 pages. All this information is easily accessible in their portal. Here's where their program fails for me. 1. You get 50 pages per month on this plan and are charged $2.99/mo as long as you print 50 or fewer pages 2. For every 10 pages over that, you pay $1 3. You are allowed to roll over a maximum of 50 pages If you print 20 pages a month for a year, you will pay $35.88 and print 240 pages in a year. On the XL cartridges, you'll be able to print for 4 years at this rate, and pay $143.52 for ink that you could have purchased for $78 off the shelf. So, instead of paying 50% for ink as they advertise, you're actually paying 200% for it. We printed random combinations of 10 pages some months, and 150 pages others. Here's the kicker, and how HP failed. If they would have just rolled over unused pages, and continued to bill me $2.99 a month, I probably would have never even paid attention. Instead, the month that I print 150 pages, I received a $12.99 bill and raised my eyebrows. You see, I haven't even installed the cartridge yet that they sent me in January, because my printer doesn't seem to think it needs it, even though their program said I should, and sent it. When I saw that charge come through, I went in and did the math, and realized that for all the 10 page months I had printed, I received no benefit at all, and I was immediately charged 4 times a monthly fee on the one month that my kid had a large school project. And here's the worst part about their entire scheme. If you cancel your subscription, the IoT cartridges they sent you will stop working, and you get to go back to the store and purchase an off the shelf set to keep using your printer. So, here's the math for our house. - 1375 pages printed - $96 paid for the subscription - black and color cartridges sitting on the shelf for the last 6 months which will be unusable, because I just cancelled my subscription - Will have to purchase another $78 pair and send the unopened set back - Total cost $174 for $78 cartridges that state they can print 1015 pages. If your house prints exactly 45-50 pages a month, it may actually be a decent deal for you just in the convenience factor.. But it still doesn't come close to the 50% savings claimed.

After my first refill I did not get any had to call in; after weeks of low ink warning I cancelled service and was still bill. I would have save by purchasing ink on my own.

There is no way I would go back to the "old" way of ordering ink. This is a perfect solution to an old problem - running out of ink. Not anymore!

two years - I don't use my printer often so I got the lowest plan - then I had a big project that I working on and all the sudden I was being charged $80 fees. I soon find out they are not charging me for ink used but for how many pages I print. So be aware that you will be charged hefty fees for how much you print per page! PS I never reordered ink from them and still don't need it even after over two years of membership. this does not matter and after canceling they turn off the ink cartridge so you cannot use it. You have to replace with a store bought cartridges immediately!!! so awful serface!

Love HP Instant Ink! Great for me in college because I personally don't print a lot and they monitor my ink for me and it's super cheap!

I wasn't planning on getting this service since I only needed a simple printer. I got the HP envy 5660. Only a few days after signing up I reciecved my first ink set. This is great because I'm still using the original batch that came with the printer. It's nIce to be prepared. Your printer connects to the internet and monitores your ink levels. When they're low, it notifies the service for more. What more can you ask for. Perfect.

THIS SERVICE IS A SCAM! 1. I spent $329.99 from May-Dec 2023. 2. I only recived one shipment of ink. 3. HP charges for evey paper your use and I buy my own paper and HP doesn't supply any paper with this subscription. 4. Your not paying for the ink you use, you pay for the MONTHLY USE OF YOUR OWN PRINTER. 5. If you cancel, even though you paid for the ink over and over, YOU NO LONGER CAN USE THE INK YOU ALREADY PAID FOR! HP SHOULD BE INVESTIGATED FOR CONSUMER FRAUD!

It's the worst investment I could have ever made paying 5.99 a month receiving very few ink cartridges certainly doesn't save me any money I canceled the plan and now the ink that's left in the printer does not work now, and they somehow disconnected me from my wireless service so now I've got to spend time calling them trying to figure out how to get things back connected on my wireless end. I will never do instant ink with HP again ever never ever. Don't get cartridged..listen to Shaquille O'Neal

This is the worst subscription deal that I have every made. I don't know how I came to owe money on this thing. One thing good about it is the fact that it is easy to cancel on their site. If you cancel the subcription, they can disable your printer remotely. I am going to every site I can to warn people not to use this "service". Here is a portion of my cancelation notice. "Have store-bought HP Original cartridges ready to install. You can continue using the subscription cartridge until May 10, 2023, however it will not function in your printer once your subscription is cancelled, even if it is already in your printer."

Need to rerceive now ink set , have some troubling time in getting to work my way (Printer & Computer), but thanks goodness the Geek squad was their to help.I'll alway have Teck support to help and I hope the ink set will come this week I need asap orI'll have to purchase at store another set to carry me through to next month.I know this is my problem... Thanks Danny

I had no intent to enroll to the Instant Ink program from the very beginning when the printer was given to me as a gift. I became even more convinced to skip this free trialed Instant Ink because HP sent me intimidating messages that I won’t be able to use my cartridges unless I give them my credit card credentials “for easy future charging”. I do not need that someone will be able to “easily charge my CC”. This push from HP to get credit card number from me ruined all good feelings about HP and I am planning to toss their printer and buy a non- HP machine.

printer ink is so expensive. this program keeps me supplied with ink for what seems to be a reasonable cost

We dont print alot, as a result the cardridges go bad. This program is way cheaper for us. Highly recommend.

At first, we were unsure if we had made the right decision; however, we can truly say that our expense for ink has gone down versus our previous printer. One disadvantage is that we now need to be more judicious about what we print, but on the other hand, there is less printing of documents that we really don't need.

As a photographer this ink plan is prefect for me because it counts by the page not amount of ink

Pay even less for ink and have it sent to your door before you ever run out.

I have never liked buying ink at the store. So many choices and numbers to pick from. Then, half the time, they wouldn't have my ink! This is a great program, the printer tells itself when to order more ink and it does it! The ink arrives at your door. No troubles trying to remember what ink you need.

If you print a lot or a little, this might be better than plunking down a huge sum for cartridges everytime. They only send out when you need one, and it's basically a monthly subscription based on usage. Pretty simple.