Customer Ratings & Reviews

It’s decent, however it’s slow to scan. The lack of two siding scanning is a pain.

While this is a good printer I was VERY disappointed to find that it did not come with the toner--even though the Best Buy web site said that it did! False advertising. Shame on you, Best Buy.

it's really good and should try, i will rcm this for my friend

Wicked network issues: have to power cycle it every time I want to print something. Driving my husband crazy!

Extremely helpful, knowledgeable and pleasant to work with.

Excellent office machine, Beautiful and sharp images

good value. Has worked well, although I have only operated it for less than one month.

Once I received help from a certified technician it was easy. HP.s technician wanted $900.00

Instructions are skimpy, it is made with super light, thin material which suggests it will not hold up well

This is by far the worst printer I have ever owned. It has never lasted more than a day on my Windows 11 computer when it would go offline and would not print. Every time I called HP support it would take hours and the problem would immediately return. Best Buy has been of absolutely no help in any way, and will not even grant me the decency of exchanging this on a more expensive printer that actually works. LET'S SEE IF I WIN THE $400 FOR WRITING THIS TRUTHFUL REVIEW!!!!!

I purchased one, but I am unhappy because I can not find the toner that is chipped from other companies. Requires you to replace chip yourself, and the process is not easy.

I love it, it’s very useful and works well, ❤️❤️❤️❤️

DO NOT BUY. I bought this printer August 27th and by the end of October it was no longer printing label sheets. It kept eating the label paper but prints regular paper fine. Called HP service - it is the printer, they ran tests, I wasted more printer paper for them to tell me my only option is for them to send me a REFURBISHED printer and I have to send my printer back within 15 days. So this $500 printer I paid for is a lemon and I now have to be satisfied with a refurbished one that I could have purchased for half the price.

This model doesn't print or scan on both sides of page. This should be shown upfront in description and the price should be lower than comparable models that do print and scan on both sides also known as duplex mode.

Was very difficult to set up wireless. When finally got it set, it stopped working shortly after. A few hours later I plugged it into the laptop via USB.

We needed this printer for my office ASAP. I purchased it with one day delivery, but they tried to deliver it at 10pm at night! It's an office building, so of course no one was there and instead of just delivering it the next day, they returned it! Now I have nothing and have to order another one, but it will take 10 days to process the refund on the first one! What a circus. NEVER ORDER FROM BEST BUY FOR YOUR BUSINESS. It seems they only know how to deal with consumer buyers.

Used very little and it says cartridge running low so it might even be lower rating im really considering its not that great.

Although it is a nice printer. I expected a little better quality printing.

It won’t print a PDF. I have tried everything I can think of and just can’t get it to work. It’s too bad when you buy a good product you still need to call for service.

defective product it works very slow and needs to restart with every scan it does cannot carry it back and return also its a waste