Customer Ratings & Reviews

When it works it works well. However it disconnects frequently. The toner is also very expensive

The printer is adequate but not as fast as I hoped it would be. It is an average printer at the cost of a better one.

While this is a good printer I was VERY disappointed to find that it did not come with the toner--even though the Best Buy web site said that it did! False advertising. Shame on you, Best Buy.

I was told it was a FAX and it is not. The black ink was gone in 15 days. The printer automatically defaults to full color and you have to change it every time. Making a very loud noise after printing the paper? not even a month old?

it's really good and should try, i will rcm this for my friend

It’s decent, however it’s slow to scan. The lack of two siding scanning is a pain.

Extremely helpful, knowledgeable and pleasant to work with.

This is by far the worst printer I have ever owned. It has never lasted more than a day on my Windows 11 computer when it would go offline and would not print. Every time I called HP support it would take hours and the problem would immediately return. Best Buy has been of absolutely no help in any way, and will not even grant me the decency of exchanging this on a more expensive printer that actually works. LET'S SEE IF I WIN THE $400 FOR WRITING THIS TRUTHFUL REVIEW!!!!!

good value. Has worked well, although I have only operated it for less than one month.

Once I received help from a certified technician it was easy. HP.s technician wanted $900.00

Excellent office machine, Beautiful and sharp images

I purchased one, but I am unhappy because I can not find the toner that is chipped from other companies. Requires you to replace chip yourself, and the process is not easy.

Wicked network issues: have to power cycle it every time I want to print something. Driving my husband crazy!

DO NOT BUY. I bought this printer August 27th and by the end of October it was no longer printing label sheets. It kept eating the label paper but prints regular paper fine. Called HP service - it is the printer, they ran tests, I wasted more printer paper for them to tell me my only option is for them to send me a REFURBISHED printer and I have to send my printer back within 15 days. So this $500 printer I paid for is a lemon and I now have to be satisfied with a refurbished one that I could have purchased for half the price.

I love it, it’s very useful and works well, ❤️❤️❤️❤️

Instructions are skimpy, it is made with super light, thin material which suggests it will not hold up well

The drivers are up to date, yet it constantly needs to be rebooted to make a simple scan. Duplex scanning stopped working 3 months ago. Worked great for about 6 months, and has been disappointing since then. Wish I could return it.

I get this printer on sale at $412. Told the ink woukd be $149. Cool. Before I oprned the box did a couple of calls. No! The coat if ink is $500. No way. Took that crap back. Ink more expensive than printer.

Was very difficult to set up wireless. When finally got it set, it stopped working shortly after. A few hours later I plugged it into the laptop via USB.

We needed this printer for my office ASAP. I purchased it with one day delivery, but they tried to deliver it at 10pm at night! It's an office building, so of course no one was there and instead of just delivering it the next day, they returned it! Now I have nothing and have to order another one, but it will take 10 days to process the refund on the first one! What a circus. NEVER ORDER FROM BEST BUY FOR YOUR BUSINESS. It seems they only know how to deal with consumer buyers.