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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.5 out of 5 stars with 8195 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 390 Showing 7,781-7,800 of 8,195 reviews
  • Rated 1 out of 5 stars

    Do not waste your money or time

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this! I was looking for a new printer for nursing school. I got this one because it was affordable and had really good reviews. But I have had nothing but trouble with this darn thing since the day I got it. It is in an "error state" more often than not. I have spent far more time trying to fix the thing than I have actually printing. It is the absolute worst. I would have returned it but by thr time a remembered that was an option, it had been too late, so now I'm stuck with it :(

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good, except for the double sided printing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good printer, printing on two sides is a pain.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer—only 3 stars bc the ink is expensive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Limited capability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not have double sided print option and pricey

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ink installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is difficult to get the ink cartridge installed .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It is ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while to get it to work. It is slow when printing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does what it is needed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything does great except for printing same page 20 times

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great copier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good but I had problems hooking it up to my chromebk

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    there's better out there

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer worked fine at first. But a week later it kept losing it's wifi connectivity with my computer. I had to really jigger it to get it to print. Eventually sold it on craigslist and went with an epson.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap printer for home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A cheap printer for home use, would not use for and office.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't used all of its features as of yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning to operate it. But what I have used is good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    decent for home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for home but uses a lot of ink even on draft setting

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The paper keeps getting jam otherwise it's a good printer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works great for now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok don't know what to say except it works alright ok

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it very cheap on a Black Friday but it was not of very good quality. It was very cute. After two years came the moment that for no reason did not turn on anymore.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good non problems so far!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good non problems so far!!Good non problems so far!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent But Not Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It delivers, but going up a tier $ wise is better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Can't seem to get it to stay connected to my wifi

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    printer is defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer would not print in color when directed from computer. Technician discovered that the printer would not setup correctly because of missing setup "start feature". troubleshooting effort cast me $100.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry to hear that your printer would not print in color like it should. I can understand why that would be very unsettling, especially considering you paid a consultant to help you find the problem, so I’ll offer some resources and information that I hope will help.

      I can’t tell from your review what feature was missing or how that affected color printing, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

      Keith
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Don't buy. Period

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just don't buy.. Hp support is awful . This is. cheap printer . Constantly offline ..have to pull plug to restart it any time I want to use it. Hard to set on black ink only. Manual is non-existent and by the time you find the answer online ,you don't care. I can't even find where the ink goes now that i want to replace . I have never been more aggravated by a product. Surely, better printers are out there. I thought I would like the ink program; not worth the trouble and when I needed ink quickly,it took a week or more to get it. Just NO

    No, I would not recommend this to a friend