Customer Ratings & Reviews

I have to connect this thing to the internet every single time I want to use it. Does not stay connected to either my machines or the internet. Makes this product extremely annoying to use.

Scan feature has given me many issues. Used HP scan doctor and it doesn't help at all. Fax option is unavailable because phone cable was not included in my box even though it was stated while ordering

This printer kept jamming right after I purchased it. It finally jammed and there was no paper to remove, it just would not work. The print quality was poor, when it did work. I gave up and gave it to someone who likes to fix things.

This was a waste of money. If I were not in Quarantine, I would return this item. I purchased this to print off my outlines for law school - I would rather return is, for the following reasons: The scanner leaves smudged on the final electric version of the scanned document. There is no 2 sided printing option, although the description and advertisement indicated it was. The internet connection is unreliable and spotty. I had to purchase a separate hardwire cord because the wireless option was not consistent and only worked for me once. Do not waste your money.

Maybe I bought a lemon... I’m am mostly using this product through wireless and it does not do a good job at finding my devices. It keeps getting kicked off of my network. And it is not my internet service. I checked.

OWNED. I RETURNED IT FOR A REFUND AND BOUGHT A CANON FROM BEST BUY WHICH I LOVE. I WOULD RECCOMMEND THE CANON BUT NOT THE. THE BAD PRINTER WAS AN HP OF WHICH I HAVE HAD SEVERAL GOOD ONES.

This printer has been a pain since the beginning. The paper always jams, you have to be there to feed the paper to get it to print. Now I keep getting a cartridge error and it won't print. I have removed, I have cleaned and it still doesn't work.

This inkjet printer is not a simple as my last one. I have had problems with it and have had to call geek squad at least three times to get it to work. But it is now working.

This printer is ok. I wished I would have read more about it before purchasing. It doesn’t print both sides automatically which I need often. I may be purchasing a different one.

Wireless printing on it doesn't work. It worked once or twice never again. It always shows as offline. No issues with internet or router its just this printer. Have to use usb cable which is very disappointing.

Doesn't print color from Office 365, downloaded the additional driver per other blogs stating they had the same problem. Never wakes up from sleep mode when I am just trying to make a copy, I have to completely unplug it. Bought in Aug 17, only owned for 6 months and now it will not print anything. I've run alignment and cleaned cartridges which is does print but, but when I go to make a copy it comes out blank. I've had other HP and no problems but this one is a piece of junk.

When I opened the package, there was a lot of packaging to remove. I thought I'd gotten it all but then I kept getting a message that there was something floating around inside. So I ended up yanking on what I thought was a piece of tape which turned out to be a plastic strip connecting the printer to the power cord, so the printer wouldn't turn on again. Since it was after the return period had ended and I didn't want to throw good money after bad trying to fix the problem, I decided to just consider it a loss and instead bought new ink cartridges for my old printer.

I bought this product for use in grad school- it worked well for a bit, then I had to restart between each print job, and eventually it stopped working altogether.

This printer is not of the quality I expected, I was excited at the reduced price. Did not return because it serves my current purpose. Next time I will purchase an HP Envy like before.

The printer worked okay for a year or so. It developed a problem with jamming paper. The last time it jammed, the guidance system broke and that was the end of the printer.

I bought this for one reason to print my school work; I took me at least an hour just to print 8 pages this weekend. It should be simple connect to wifi/ laptop and print. The actual process of printing is very slow. If you need to print more than one page at a time forget it you'll be there for an hour. I wanted to throw that printer across the room and just go to the library.

I just received this printer and the first time I attempted to print color I noticed there was no option in the settings. It printed the demo page in color, but I couldn't find a way to get it to print color otherwise. After hours on the HP support page and uninstalling and reinstalling and changing driver settings, nothing. It still won't print color. I don't recommend anyone buy this printer.

The printer wasn’t the worst I ever “tested” but this was not what I needed. I hardly print but when I do it needs to be good quality! This printer did not meet the good quality expectation.

I was always someone who read reviews and laughed at poor experiences - I now feel your pain. This is a TERRIBLE printer. If I could I would give this printer zero stars. It works great in the beginning but as weeks go on - you can no longer print without it being a PDF. It's constantly offline and sometimes when you hit print, nothing prints out. You're unable to pause, push it or do anything with it. Terrible printer, HP is a disaster, refund my money.

It wasn’t so bad setting up. Printer always has an error saying not connected but WiFi etc is always hooked up. Customer service was no help. Threw it in the trash.