Customer Ratings & Reviews

This machine is just okay. Very easy to use and it communicates well with the user. I was very disappointed in how cheaply the parts were made like the paper tray and extender. I have to be oh so careful not to break it when adding paper.

I have been a HP printer user for upteen years so this purcahse was a nobrainer.

Great customer service and knowledgeable. The printer was easy setup, especially when we dont have a lot of knowledgeable with this type of things.

The printer is ok... Standard build quality for it's price point . I am only giving it 3 stars though because HP Smart is awful. It's not uncommon for me to have issues when sending things to print. I don't think I will buy another HP printer in the future

We finally broke down and ordered a new printer. Glad we did!

Great pricing and quick delivery. They have the best services.

Just needed a reliable printer for the house. Easy to setup and connect to WiFi. I like the mini touch screen. Price was reasonable in my opinion.

Best purchase ever. Free ink for 6 months. Easy setup. Would recommend

Purchased this a a gift to my son. His old one stopped working.

Takes four ink cartridges, and they cost quite a bit. Also takes a while for this printer to load up.Once you power it on

Do not waste your time or money on this printer. You must connect to internet to complete the set up and the set up process continually pushes their ink subscription program. I am using HP branded ink but I am not subscribed to Instant Ink subscription. When I replace ink cartridge, the printer gives error message that I am not using Instant Ink cartridges even though I am using branded cartridges. I have to uninstall and reinstall the driver and confirm that I am not enrolled in Instant Ink. The printer is in the same room as my modem/router and has strong signal but will not stay connected. Every time the printer drops from wifi, it goes offline and stays offline. NOTHING will get it back online until it randomly puts itself back online. When this happens I can't even print with wired connection. This happens EVERY time -- whether printer gets turned off by power button OR printer unplugged OR electricity flickers OR internet goes down. This experience is not unique to me. I have two other friends who did not enroll in instant ink and have had constant problems with HP printers. To be fair, my brother did enroll in Instant Ink and still has problems with internet dropping but not as many other problems as the rest of us. Also -- paper tray is flimsy lightweight plastic.

I've had it less than a year. Continual error message that the paper tray is open. Will not correct, and paper jams happen every time.

Excellent printer; nery efficient. I enjoy the wireless features including scan capabilities

Excellent service ,easy online order llaptop & printer

I love this printer. I like that it has a screen so you know if something isn't working right instead of trying to figure out what's wrong.

Nice printer just too many ink cartridges and very expensive

I’m gonna be brutally honest this is a good printer that has been limited by Microsofts need for profit. If you cancel the cartridge subscription, Microsoft will disable the printer until you re-subscribe.

This print is easy to use and I purchased it at a very reasonable price. I believe Best Buy is great place to do business.

Love love love this printer! Great printer for the money. It does print alittle slow for pictures.

I simply love this brand and since I started shopping at Best Buy I see no reason to buy anywhere else HP printers are the only printers I will buy because they last my last printer I have had for more than 15 yrs.