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Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,320 of 10,498 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for my daughter and roommate for college.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and works wonderfully! They kids needed a printer to print documents for college. They told me it took less than 15 minutes to set up and they did not have to call anyone to do it. I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Great home printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement home printer. Can handle some bigger print jobs you might come across in the home. Wife printed out save the date cards, name cards, and thank you cards for our wedding from this printer and all turned out great

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer does everything I need it to do: print, copy, and fax. The best feature is the wireless printing. I can print from my cell phone to the printer which is in another Room. Super convenient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer was good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my office jet pro 6978 wireless printer was easy to connect

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Quick and easy to set up and use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good compact size, good performance. The receiving tray is not the best, as pages can overshoot and go to the floor, and the machine is a bit noisier than I'd like. But overall a good performer and a great buy at the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all in one machine.... has all of the features I need!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    So far so good considering the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a great printer so far. All the features work well. Easy to install. Prints quickly. The document feeder and scan screen are great easy ways to scan documents. Prints fast and quality pages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP is good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous printer was HP... so I just purchased another one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good multi-purpose printer but noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer when my HP 8610 printer finally bit the dust. Set up for this new printer was straight forward. It has all the features of my old 8610 but is much noisier. Also, when it comes time to replace the ink cartridge, a message appears indicating maintenance is occurring, do not interrupt. After significant wait time, I checked on line and found others had this problem and the resolution for the issue was to unplug, wait 60 seconds and plug back in. This fixed the message but was annoying when in a rush to complete a project. Hope the printer lasts as long as my HP 8610 did.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Exactly what I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was a bit difficult as I am technically challenged at age 65 but my son had it up and printing in a short time. Printer has done everything I have needed to date. Everything has been legible and easy to print out.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Really Nice basic office printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was really easy to set up for Windows, but I had some difficulty setting up on my Mac Plus - after a brief phone call with HP though it is up and running on both. Good quality print jobs - Love the instant ink concept.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 4 out of 5 stars

    It works, it's easy for a non tech person.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced my previous printer, same company. I would have bought exactly the same one so I would not have to re learn how to use it. Still have not got the email part set up. But the rest of it works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Does what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    printer and scanner functions as anticipated. software tools seem to be well thought out and straight forward. wireless device printing was easy. joined the instant ink program and the first box of ink can within days... so far so great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good all in one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a printer/fax/scanner organize my medical papers. I have been able to fax forms, scan medical bills, etc. . Also the HP ink program is great too.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good printer, fast and great color. This is my second just like this and I love the Instant Ink option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried almost every printer available and came back to HP. These seem to be more reliable and stress-free. I really enjoy the app, it has great functionality. HP Instant Ink will save a LOT of money, too!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer for home office

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this printer in my home office. The quality of the printers are great. Works great with all of my Apple devices! The best part of this HP printer is the ink program HP offers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Good So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, and no issues so far. I signed up for the ink replenishment program, which seems like a great deal and avoids running out of ink at the wrong time. They sent me replacement ink way before I ran out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is junk. I purchased for my business. I don't do a lot of printing, mostly labels and also use for some scanning. It goes through ink like crazy. You can not use any ink expect HP ink or the printer will not function. In addition to going through ink like water, it doesn't print nice. I attached a picture of a label document I use for my business. I printed one on label paper and one on a plain sheet of paper. You can see those two pages are not in alignment. This has cost me hundreds of dollars. Labels are very expensive and on average I print about 5 sheets to get one usable one. The scanner is also not great. It doesn't matter if you scan from glass or using the feeder, the scan is never straight. Bases on this purchase and the lack of support I have received from HP I will most likely never purchase another HP item again.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      I’m sorry that your printer has performed so poorly in both printing and scanning. I can’t tell from your review what’s causing these problems thus I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
      - support.hp.com/us-en/checkwarranty

      Kacper
      HP Care
      hp.com/support HP

  • Rated 5 out of 5 stars

    Great for my sons school needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for school projects and normal household use.

    I would recommend this to a friend