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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 10,498 reviews
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Great quality printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer to replace another HP I had for a few years. Not disappointed at all! Very good construction, high quality printing and set up was a breeze on my home network

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love HP All In One Printers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd HP All-In-One printer I have purchased in last 7 years. This one for my parents who are new to technology. They can easily use and connect to their laptop and tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is easy to set up and set up over wifi. The thing I love the most is the instant ink program which saves me a lot of money in ink cartridges. Printing is fast too even on high quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer and I think soon afterward, this specific brand was discontinued. Getting ink was very difficult and expensive. The wireless printer set up was also a mess. Half the time it would connect and other time it would not. But when it did work, it worked wonderfully. It did everything a printer should do quickly and quitely. It's a shame we don't have a fax line set up since we don't run a business. If it did not go out of business or the ink was not so expensive, i would have given it 5 star.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    10 pages at a time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very will with the Windows Fax & Scan program. First one that was easy for plug and play. HP did this one right. Scans through feeder 10 pages at a time with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old printer suddenly stopped working. Went down to the store and found this for a great price. It was on sale. And I got extra discount when I brought my old one in.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Printer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer. Works as advertised. Always have good experience with HP and Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup and usage.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is seamless and very proficient. I found that it was an easy setup ad enjoy using it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use for the Family

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't had a printer in some time. Very easy to use wifi printer. The HP Ink subscription makes it easy to maintain the proper ink. Never be without.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great inexpensive machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one for the office, partner loves it so much he had me download the manual so he could learn even more things it could do for him, a first for him as he normally hate technology.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All-in-one with duplex printing that prints fast. Seems to go through a lot of ink, but I think that the manufacturers are all putting less ink in the cartritdges than they used to.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 4 out of 5 stars

    Only one Problem so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem I've had is when printing from a web page it prints garbage unless I use the back arrow and then reload the page. Then it prints fine. I could not tell you why.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased so far. it scans directly to printer, multiple photos at a time, 2 sided printing. the auto ink refill account is a must. works great as a copy machine as well.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great small printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a number of HP printers over the years. Most are needs for large jobs and come with a large footprint. This is a nice small(ish) printer for printing small jobs Good value

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our prior HP printer got a paper jam that I couldn't fix. We went to Best Buy to try to get a new printer that used the same ink - we had ink left in the printer, two cartridges in an opened case and two unopened cartridges. When we got to Best Buy, we talked with the HP representative. He said HP no longer sells new printers that use that ink. He showed us the current HP printers that replaced our all in one. There were two models, one for $200 and one for $100. He asked how we use the printer - he thought the $100 printer would meet our needs. We bought that one. It was okay to set up - no real problem, just a lot of steps. The printer has worked fine. It does mess up a picture once in a while.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best HP Printer I've Experienced in a While

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The print and scan functions work well. The last couple of HP's I'd had scanned everything slightly crooked. The touch screen menu is a little clunky. Too many "clicks" to get simple tasks done. I would have given it a higher rating except for the really poor "Ink on Demand" experience I had. HP insisted on charging for pages made with ink I purchased when I bought the printer. They are able to remotely sense when one of the "Ink on Demand" cartridges is loaded, so I would assume they could tell when a direct-purchased cartridge is generating pages. Cancelled the service. It took some of the shine off the printer itself. Made me realize HP still hasn't got the software part of their products right.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice do-all printer. Easy installation, seems to be doing all it claims to so far. Nice price. Cartridges will likely eat us alive long-term, but that's par for the course.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Great all-in-one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great, versatile HP all-in-one printer with a lot of nice features, including wireless and document feeder. And I love the fact that it is instant-ink ready.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice all around printer for home use. Set up was very easy. Would recommend this printer to anyone,

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Quality at a reasonable price for printing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer for every day uses. Why spend more for simple copying jobs? This one does meet my needs.

    I would recommend this to a friend
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