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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 10,498 reviews
  • Pros mentioned:
    Wireless

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! Had for couple months with no issues so far! Wife says she loves it so what more can I say

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great small printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a number of HP printers over the years. Most are needs for large jobs and come with a large footprint. This is a nice small(ish) printer for printing small jobs Good value

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Great all-in-one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great, versatile HP all-in-one printer with a lot of nice features, including wireless and document feeder. And I love the fact that it is instant-ink ready.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice do-all printer. Easy installation, seems to be doing all it claims to so far. Nice price. Cartridges will likely eat us alive long-term, but that's par for the course.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use it was my first time buying and I was I little scare but it had some good reviews that I went for it and and not disappointed

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer. Fast and easy to install. Love that HP will send you ink when it is close to being time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our prior HP printer got a paper jam that I couldn't fix. We went to Best Buy to try to get a new printer that used the same ink - we had ink left in the printer, two cartridges in an opened case and two unopened cartridges. When we got to Best Buy, we talked with the HP representative. He said HP no longer sells new printers that use that ink. He showed us the current HP printers that replaced our all in one. There were two models, one for $200 and one for $100. He asked how we use the printer - he thought the $100 printer would meet our needs. We bought that one. It was okay to set up - no real problem, just a lot of steps. The printer has worked fine. It does mess up a picture once in a while.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best HP Printer I've Experienced in a While

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The print and scan functions work well. The last couple of HP's I'd had scanned everything slightly crooked. The touch screen menu is a little clunky. Too many "clicks" to get simple tasks done. I would have given it a higher rating except for the really poor "Ink on Demand" experience I had. HP insisted on charging for pages made with ink I purchased when I bought the printer. They are able to remotely sense when one of the "Ink on Demand" cartridges is loaded, so I would assume they could tell when a direct-purchased cartridge is generating pages. Cancelled the service. It took some of the shine off the printer itself. Made me realize HP still hasn't got the software part of their products right.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Great Scanner/Printer for bussiness purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this printer for personal/business use- I love it!! I can scan to my email. Print my pages in color or black/white. Printer is fast too- that’s a plus!! Price is worth it

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my printer I can print from my phone! I'm enrolled in instant ink too and I have never bought ink it gets sent to my house when the printer needs it automatically!!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    HP 6978

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer seems to work fine and meets my needs. But the delivery process was awful. Very difficult.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Primary printer for our house. Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used HP printers for years. This replaced another HP that had served use well (8+ years). Easy to install, worked well out of the box. I'd recommend the HP printers to anyone!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work horse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a work horse. A very reliable printer. Thankful that we went to the store and check it ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP all the way

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use been using HP printers for years ,haven't failed to deliver .Prints double sided documents ,faxes and the price is decent .

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Happy with printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works quickly and efficiently, so far so good. haven't had any problems. This type of printer is good for someone that needs to print on a daily basis. Quantity and quality.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Wireless printing rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old printer died and needed a new one quickly. Boy did I stumble on to a good one. Love everything about it but mostly the wireless printing from phones and tablets. It is great.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Strongly Recommend!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had some printers in the past that did not live up to the advertisement!!! However, this has been as advertised, and EVEN more!! Strongly recommend this printer!!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely pleased with the purchase of my printer. It does everything I wanted it to do plus more! And the price was extremely reasonable. A lot of bang for the buck!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Best One Yet!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this is the best printer I have ever owned. Prints smoothly and efficiently. Loving it!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Clean and sleek

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints come out perfectly. All of my documents came out perfect with no streaks or blotches. Prints fast

    I would recommend this to a friend
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